Senior Support Engineer | Remote

n8n is a workflow automation platform that uniquely combines AI capabilities with business process automation. We give technical teams the flexibility of code with the speed of no-code, backed by a passionate community of builders. With 500+ integrations and fair-code principles, we're revolutionizing how businesses connect their systems and processes.

We were founded end of 2019 and currently:

• 🧑‍🤝‍🧑 We’re a diverse team of + 90 talented people 🚀 Our annual recurring revenue is growing 3x year-over-year

• ⭐️ With +70k GitHub stars, we are in the top 150 most popular projects of all time on Github

• 🍾 We’re Europe’s 25th fastest growing startup in 2024 according to Sifted

• 🌱 We now count a total of $58m in funding: we were Sequoia's first seed investment in Germany, and most recently secured our €35m Series B (February 2025 - led by Highland)

We are now looking for a Senior Support Engineering in the US/Canada (EST) to continue to make sure that all of our users (from enterprise customers to community memebers) have a best in class support experience.

You will get a chance to set standard for delighting our customers and develop a deep knowledge of the low code & AI landscape while being part of building a best in class support team.

Responsibilities:

• Provide technical support to users via tickets, chat, and community forums.

• Diagnose and troubleshoot issues related to n8n, including workflow execution, integrations, and performance.

• Collaborate with the engineering team to escalate and resolve complex technical challenges.

• Create and maintain documentation, FAQs, and knowledge base articles.

• Identify common issues and work on solutions to improve product reliability and user experience.

• Contribute to the community by answering questions and sharing best practices.

Requirements:

• 5+ years of experience in a technical support or customer-facing engineering role (+ if experienced with enterprise support)

• Open to participate in an paid on-call rotation to provide after-hours support

• Strong understanding of workflow automation, APIs, and integrations.

• Strong knowledge of networking concepts like DNS, HTTP/HTTPS, and TCP/IP

• Good understanding of JavaScript, Node.js, and Docker.

• Experience with Kubernetes is a plus.

• Excellent problem-solving skills and attention to detail.

• Strong communication skills and ability to explain technical concepts to non-technical users.

• Passion for helping users and improving product usability.

n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

We can sponsor visas to Germany; for any other country, you need to have existing right to work.

Our company language is English.

You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35).

Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future.

Benefits

• Competitive compensation 💸 – We offer fair and attractive pay.

• Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.

• Work/life balance 🏖️ – We work hard but ensure you have time to recharge:

  • Europe: 30 days of vacation, plus public holidays wherever you are.

  • US: 15 vacation days, 8 sick days, plus public holidays wherever you are.

• Health & wellness 🩺 –

  • Europe: We provide benefits according to local country norms.*

  • US: Comprehensive medical (PPO 1200), dental, and vision plans.

• Future planning 💰 –

  • Europe: We provide pension contributions according to local country norms.*

  • US: 401(k) retirement plan.

• Financial security 🛡️ –

  • Europe: We provide benefits according to local country norms.*

  • US: Short-term & long-term disability insurance, life & AD&D coverage, and additional hospital coverage.

• Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.

• A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!

• Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description.

• Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about.

• Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang.

• An ambitious but kind culture 😍 – People love working here—our eNPS for 2024 is 94!

* Country-specific details are provided in your contract.