Patient Success Specialist Temp to Hire

As a Patient Success Specialist at Natera, your primary responsibilities include managing patient eligibility verifications, submitting claims to payers, and analyzing patient statuses. You will also be involved in developing and refining internal protocols while maintaining compliance with regulatory requirements.

To excel as a Patient Success Specialist at Natera, candidates need a strong understanding of the insurance billing process, excellent customer service skills, and proficiency in Salesforce. Additionally, experience in medical coding and a solid grasp of Medicare and Medicaid practices are essential.

Yes, Natera prefers candidates for the Patient Success Specialist role have at least two years of call center experience. This experience helps ensure you are comfortable handling inbound and outbound communication with patients.

The Patient Success Specialist role at Natera is remote, allowing for flexibility in your work environment. Candidates can expect to communicate primarily over the phone and engage with patients directly, so a comfortable workspace equipped with a computer and phone is important.

As a Patient Success Specialist at Natera, you'll receive competitive benefits, including comprehensive medical, dental, and vision plans, free genetic testing for you and your family, 401k benefits, and other family-oriented perks like pregnancy and bonding leave.

When answering this question, outline your approach to prioritizing tasks, such as using to-do lists or software tools. Discuss how you determine which tasks are urgent and the strategies you use to manage multiple priorities effectively.

In your response, highlight any relevant experience you have in medical billing and coding. Be sure to mention specific tasks you handled, such as verifying patient eligibility or coding for insurance submissions, to showcase your expertise.

It's important to demonstrate your strong communication skills and empathy in this answer. Share a specific example of a challenging interaction and explain how you maintained professionalism and worked towards a resolution.

Offer a clear explanation of Medicare and Medicaid, emphasizing your understanding of their billing procedures and how they influence patient care. Share any relevant experiences, if possible, to show your grasp of these systems.

Discuss how you've used Salesforce to manage patient interactions, track claims, or other relevant tasks. Highlight any specific features you've leveraged that improve customer service or organizational efficiency.

You can mention various organizational strategies like setting reminders, using task management tools, or maintaining clear documentation practices. Emphasize the importance of these strategies in delivering quality service.

Describe your familiarity with the guidelines and regulations governing medical billing and patient interactions. Discuss how you stay updated on any changes and implement them in your daily tasks.

Share what drives you to succeed, whether it's helping patients, the challenge of navigating insurance complexities, or being part of a team that changes lives. Your motivation can set you apart from other candidates.

Illustrate your adaptability by sharing a specific example. Discuss how you approached learning, whether through research, seeking help from colleagues, or using training materials, and how you applied the knowledge effectively.

Discuss key performance indicators you monitor, such as patient satisfaction scores or claim submission accuracy. Explain how you use these metrics to improve your performance and achieve your goals.