RN, Clinical Operations

As an RN, Clinical Operations at Lumicera, your primary responsibilities include providing telephonic education to patients, conducting clinical assessments, and assisting in the management of clinical programs. You will work within the nursing scope of practice to offer clinical interventions and support services, ensuring compliance with accreditation requirements and state regulations.

To qualify for the RN, Clinical Operations role at Lumicera, you need a Nursing Diploma, Associate’s Degree in Nursing (ADN), or Bachelor of Science in Nursing (BSN). Additionally, you must have a current, unrestricted RN license in your state of practice and ideally two years of experience in patient-centered care or disease management nursing.

While Lumicera offers opportunities for remote work in the RN, Clinical Operations position, it is important to note that residents of certain states, including Alabama and Connecticut among others, are unable to work remotely. Candidates should verify their eligibility based on their state of residency.

Lumicera provides industry-leading benefits for its RN, Clinical Operations team members, including comprehensive health, dental, and vision insurance, 20 days of paid time off, four weeks of paid parental leave, nine paid holidays, and a 401K company match. There’s also support for adoption and a Flexible Spending Account available.

In the RN, Clinical Operations role at Lumicera, you will engage with patients through telephonic consultations, providing them with disease and drug-specific information. You'll also liaise with healthcare providers to ensure comprehensive care, triaging any clinical concerns and maintaining communication regarding patient treatment plans.

Handling difficult patient interactions requires patience, empathy, and effective communication skills. Always listen actively to the patient's concerns and reassure them that you are there to help. Provide clear explanations and involve them in their care plan, which can significantly ease anxiety.

When discussing a clinical crisis during your interview, detail a specific instance where you had to assess the situation quickly. Explain the actions you took, the outcome, and what you learned. Emphasizing your ability to remain calm and focused under pressure is key.

Research Lumicera Health Services' mission and values before the interview. Highlight their focus on patient well-being and innovation in specialty pharmacy. Show your enthusiasm for being part of a team that prioritizes transparency and stewardship in patient care.

Discuss your commitment to continuous education, attending workshops, and reviewing current nursing literature. Mention any relevant certifications or professional organizations you belong to which can showcase your dedication to maintaining your nursing expertise.

Explain how you implement checklists and regular audits to ensure adherence to clinical protocols. Emphasize the importance of ongoing training and team meetings to discuss compliance, updating practices as necessary to maintain high standards.

Share specific experiences where you've provided telephonic patient education, focusing on how you assessed patient understanding and tailored information to their individual needs. Highlight any tools you used to facilitate education effectively.

Discuss your belief in hands-on training, fostering a supportive environment, and encouraging open communication during the mentoring process. Providing constructive feedback and sharing your own experiences helps new staff learn effectively and feel valued.

Emphasize your organizational skills and the ability to assess the urgency of tasks. Discuss different prioritization methods you have used, such as the Eisenhower Box or other tools, to ensure that critical tasks are completed efficiently.

Talk about personalized education approaches that consider the patient's needs, barriers, and their understanding of the medication regimen. Discuss using visual aids, teach-back methods, and discussing the importance of adherence to improve outcomes.

Explain the importance of teamwork and communication between an RN and a pharmacist. Discuss how you would share patient information, report any concerns, and collaborate on care plans to ensure comprehensive patient support.