Fiduciary Officer, Institutional Trust

As a Fiduciary Officer at Neuberger Berman, you will have a range of responsibilities focused on ensuring client satisfaction and delivering investment and fiduciary services to our CIT and OCIO clients. You'll manage client relationships, coordinate onboarding processes, and oversee trading and portfolio rebalancing. Your role will also involve resolving issues with recordkeepers and managing the daily NAV process. Additionally, you'll collaborate closely with internal teams to implement asset allocations based on client investment policies.

To succeed as a Fiduciary Officer at Neuberger Berman, candidates are expected to have a Bachelor's Degree along with 5 to 10 years of relevant asset management experience. A solid understanding of various roles within asset management, along with proficiency in Microsoft Office software, is essential. Strong communication skills and a commitment to client service are also critical, as this role involves significant interaction with investment teams and other stakeholders.

In the role of Fiduciary Officer at Neuberger Berman, collaboration is key. You will work closely with various internal teams, including the Private Wealth Investment Group, Operations, Legal, Risk, and Marketing, ensuring that all aspects of service delivery are well-coordinated. Your ability to interact effectively across the firm will play a crucial role in meeting client needs and resolving any issues that may arise.

Key skills for the Fiduciary Officer position at Neuberger Berman include strong organizational and time management capabilities, effective communication skills, and a proactive client service focus. The role also emphasizes teamwork, project management abilities, and the capacity to work independently while managing multiple tasks within a deadline-driven environment.

The Fiduciary Officer position at Neuberger Berman offers a competitive salary range of $110,000 to $150,000. This range reflects the firm's good faith estimate at the time of posting and can vary based on factors such as experience, qualifications, and performance. Additionally, the position is eligible for a discretionary bonus and comes with a comprehensive benefits package that supports employees' health, retirement, and work-life balance.

In answering this question, highlight your previous roles in managing client relationships, detailing specific examples of how you've ensured client satisfaction. Discuss your communication strategies and any successful outcomes resulting from your client interactions.

When addressing compliance, share your understanding of regulatory frameworks relevant to fiduciary responsibilities. Discuss specific processes you’ve implemented in past roles to ensure all legal documentation is accurate and readily available for the onboarding and maintenance of client accounts.

Discuss the software you are familiar with, such as portfolio management systems or specific performance tracking tools. Emphasize your proficiency in using these tools to analyze investment products and track client performance effectively.

Use specific examples to illustrate your problem-solving skills. Highlight the steps you took to resolve the issue, the communication strategies you used, and how you ensured that all parties were satisfied with the resolution.

Explain your methodology for prioritizing tasks, perhaps mentioning specific frameworks or tools you use. Share an example from your past experience that demonstrates your efficiency and ability to meet deadlines without compromising on quality.

Discuss the steps you take during the client onboarding process, emphasizing the importance of communication, thorough documentation, and follow-up. Highlight any best practices that have resulted in a positive onboarding experience in your past roles.

In your response, focus on your customer service approach. Emphasize active listening, empathy, and your commitment to resolving problems. Share an example of how you've turned around a potentially negative situation into a positive outcome.

Provide an overview of your familiarity with alternative investment vehicles, discussing specific types of alternative investments you’ve managed or interacted with. Mention any relevant processes you've overseen, such as capital calls or asset setup.

Talk through your understanding of investment policy statements and how you've used them to guide asset allocations. Provide examples of the approach you've taken in collaboration with investment teams to execute client strategies.

Share your enthusiasm for the role and the firm, discussing what draws you to Neuberger Berman specifically. Emphasize your alignment with the firm's values, culture, and commitment to client service.