BU Program Manager, AI Solutions - job 2 of 3

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('SpinCo') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.

The BU Program Manager, AI Solutions will oversee the strategic alignment between PRISM product roadmap and NBCUniversal Business Units.  The successful candidate will partner with the BU Stakeholders, Product and Engineering teams to ensure the successful execution of AI programs as well as process improvement activities in support of their respective BU. They will own the delivery of AI solutions and operational support inclusive of Intake process, discovery, scope, defining project phases and budget for initial build & on-going support, across each BU and Prism.   This role is also responsible overseeing service delivery, program delivery, and AI operational support – representing services across Prism.

The BU Program Manager, AI Solutions will be responsible for ensuring that there is a clear, centralized process for AI initiatives intake, prioritization and value stories for their individual BU, Technical Project or Program. The Program Manager will be responsible for cost, schedule, performance, and execution of specific BU AI Programs.  

Responsibilities:

• Lead and deliver AI solutions and operational support for the BUs, Prism Technologies or Key Projects
• Maintain a short\long term roadmap that aligns with the overall BU, Prism Technologies and Key Initiatives
• Ensure process alignment for BAU tasks and issue resolution
• Drive the end-to-end delivery of strategic AI initiatives in support of the BU
• Own the delivery of AI solutions and operational support inclusive of discovery, scope, defining project phases and on-going support inclusive of hyper-care & BAU transitions
• Be a knowledgeable expert who can represent the capabilities of Prism AI technologies in the evolution of the business strategy
• Influence, develop and align both near-term and long-term roadmaps for each BU by effectively scoping requirements, assessing LOE, and prioritizing requests
• Oversee service delivery, program delivery, and AI Solutions operational support – representing services across Prism & O&T
• Serve as the primary strategic partner for both internal and external partners across the BUs
• Provide clear communication on requirements, risks, impacts and strategy across various audiences inclusive of engineering, product, and cyber working teams as well as senior, executive leadership
• Ultimately communicate effectively at all levels, manage risk and issue mitigation
• Strong integration across multiple executive business partners and senior leadership and be available for any engagement needs
• Be relied on to provide guidance to Prism teams on behalf of the business
• Coordinate project status meetings to monitor project health and budget, provide senior supervision, and serve as an escalation point when major issues emerge
• Serve as a subject matter expert for his/her BU or program and provide technical guidance on existing platforms and business processes to project teams
• Work with business leads to secure project acceptance, hand-off from implementation to operational teams, and to ensure adoption of new platforms
• Standardize tools, templates, and methodologies for use in all major efforts, and ensure they are being consistently applied
• Provide hands-on direction and leadership in analyzing and resolving operational challenges
• Act as a change agent by anticipating AI opportunities, proposing viable solutions, and enabling process/technical innovation
• Analyze, evaluate, and overcome program risks, and produces program reports for management.
• Responsible for completing any other tasks as assigned by manager as needed. 

Basic Requirements:

• Bachelor’s degree in Computer Science, Information Systems, Business Management, or related field
• 5+ years of combined work experience working with large program / project management, Business engagement & Technical Operations
• Successfully managed a large program with multiple stakeholders
• Communication and interpersonal experience, including relationship building and collaboration with a cross-functional team
• Deep understanding of Project Management Methodologies, including Agile, Scrum, and Waterfall
• Strong oral and written communication skills, with excellent presentation and facilitation skills
• Ability to prioritize effectively, think independently and problem solve to ensure all projects are completed in an effective and timely manner
• Results-oriented with a history of problem resolution
• Ability to manage a high volume of details with excellent accuracy
• Effectively handle sensitive and confidential matters
• Always provide positive solutions to the problem. Strong sense of ownership
• Appropriate sense of urgency and commitment for critical deliverables
• Adaptable with history of leading effectively under pressure and through significant change
• A true collaborator and team player with a Positive attitude who can encourage and promote one team across groups to meet common goals and add value.
• Attention to details and ability to work independently and in a fast environment

Additional Requirements:

• Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $120,000 - $150,000 (bonus eligible)

We are accepting applications for this position on an ongoing basis.

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].