Job details

Relationship Banking Associate

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Pay Range: $17.50 - $19.62

The role of the Relationship Banking Associate is to deliver high quality customer service and responsiveness to ensure fulfillment and satisfaction of both internal and external customers. This individual will be responsible for the efficient and timely processing of routine transactions and other related services accurately in accordance with policy and procedures. This individual will be responsible for identifying and referring sales opportunities to the appropriate business partner or line of business that will help fulfill the customer's need(s). This interaction may be in person or over the telephone. The Relationship Banking Associate will provide support for basic consumer deposit account opening as required.

Education and Experience:

High School Diploma or Equivalent
Minimum one year experience in related banking positions or equivalent sales/customer service experience

Skills and Abilities:

Excellent listening & communication skills
Ability to approach, identify and have conversations with customers and identify needs and opportunities
Organizational, interpersonal and customer relations skills which also includes problem solving and decision-making skills
Ability to function in a fast paced, ever-changing environment
Ability to work well with people as a team
Proficient computer skills

Tasks Performed:

65% Processes routine transactions and associated general customer and account servicing duties with a high level of accuracy and efficiency including but not limited to routine and non-routine teller transactions in accordance with policy and procedures. Performs various administrative duties as assigned including maintaining records, preparing a variety of forms & reports and daily vault balancing. Engages in referral and relationship management in accordance with established objectives and goals. Provides support for new deposit account opening as required. Will adhere to security measures and controls to minimize any potential losses to the company.
25% Identify customer opportunities through interactive and consultative conversations to assess and address the needs of the customer. Provides services to customers, including but not limited to basic deposit account opening and referring customers to the appropriate business partners when necessary. Conducts sales and service calls to existing and potential customers to ensure existing customer needs are met and to prospect new sales leads. Take ownership to resolve customer issues and complaints while delivering a high level of responsiveness. Ensure fulfillment and customer satisfaction through direct personal action and enlist additional support to handle the customer's need in a timely manner.
5% Participates in community events that support efforts with the Community Reinvestment Act CRA.
5% Performs other duties as assigned and required.

Physical Requirements:

Communicate effectively with internal and/or external customers
Stationary 50% of time
Move about within or between locations
Bend, Twist, Crouch, Squat
Move Objects to Maximum 20 lbs

Benefits for Full-Time Employees:

Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
Parental Leave: Six weeks of paid leave at 100% of your salary.
Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
Dental and Vision Coverage: Ensuring your overall health and well-being.
Flexible Spending Accounts: For healthcare and dependent care expenses.
Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.
Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
Voluntary Benefits: Including hospital, accident, and critical illness coverage.
Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
Adoption Assistance: Supporting your growing family.
Tuition Reimbursement: Invest in your education and career growth.
Employee Assistance Program (EAP): Access to support and resources.
Financial and Banking Services: Various benefits and financial planning assistance.

Benefits for Part-Time Employees Working 20+ Hours/Week:

Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
Generous Parental Leave: Six weeks of paid leave at 100% of your salary.

Benefits for All Part-Time Employees:

Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future
Paid Sick and Safe Leave: For your health and safety.
Employee Assistance Program (EAP): Access to support and resources.
Financial and Banking Services: Various benefits and financial planning assistance.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.

Average salary estimate

$38600 / YEARLY (est.)

min

max

$36400K

$40800K

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What You Should Know About Relationship Banking Associate, NBT Bancorp

Are you someone who enjoys connecting with people and providing exceptional service? At our company, located in Johnson City, New York, we're looking for a dedicated Relationship Banking Associate to join our team! In this engaging role, you'll thrive by delivering high-quality customer service, ensuring that both our internal and external customers feel valued and satisfied. As a Relationship Banking Associate, you'll handle a variety of routine transactions efficiently and accurately while also identifying sales opportunities to help meet customers' needs. Whether you're engaging in conversation over the phone or in person, your excellent communication skills will shine. This job isn't just about processing transactions; it's about building relationships! You'll assist with new deposit account openings, resolve customer issues, and contribute to our community initiatives. With a high school diploma and a minimum of one year of banking or customer service experience, you will bring the skills necessary for success. Ideal candidates will have strong organizational abilities, be comfortable working in a fast-paced environment, and have a knack for teamwork. Plus, enjoy an impressive benefits package, including generous paid time off, medical and dental coverage, retirement plans, tuition reimbursement, and much more. If you're ready to jump into a rewarding career with great growth potential, we want to hear from you!

Frequently Asked Questions (FAQs) for Relationship Banking Associate Role at NBT Bancorp

What are the primary responsibilities of a Relationship Banking Associate at our company?

As a Relationship Banking Associate at our company, your primary responsibilities include processing routine transactions with a high level of accuracy, engaging customers to identify their banking needs, and referring them to appropriate services. You will also assist in the opening of new deposit accounts while addressing and resolving customer queries promptly, all in line with our commitment to delivering exceptional customer service.