Sales Manager, Mortgage Broker Partnerships

As a Sales Manager for Mortgage Broker Partnerships at nesto, your main responsibilities include overseeing a talented team of mortgage brokers, enhancing our go-to-market strategy for IG mortgages, coaching, and mentoring your team, managing individual performance, and strengthening relations with key partners. You will also handle escalations related to rates, credit, and client experience, all while collaborating closely with internal operations teams.

To be considered for the Sales Manager role at nesto, candidates should possess a minimum of four years of experience in the mortgage industry, with a proven track record in people management and sales coaching. Familiarity with both financial institutions and monoline lenders is crucial, and experience within the wealth management or financial services sector is an asset. Furthermore, a positive mindset and adaptability to process changes are key attributes we seek.

At nesto, we deeply invest in our Sales Managers' growth. We provide continuous coaching, mentorship opportunities, and access to tools that enhance performance. Sales Managers can also take advantage of our generous wellness budget and enjoy a work-life balance with our flexible remote working options. Plus, our inclusive environment fosters creativity, allowing leaders to bring their best ideas to life.

Sales Managers at nesto enjoy a range of benefits designed to enhance their work experience. This includes a premium benefits plan fully paid by the company, generous vacation time, an exclusive employee mortgage program with preferred low rates, and access to unlimited telemedicine and mental health services. Our commitment to work-life balance ensures you can thrive both personally and professionally.

nesto is committed to fostering a culture of diversity, equity, inclusion, and belonging. We strongly encourage applications from individuals of diverse backgrounds including women, people of colour, LGBTQIA+ community members, and persons with disabilities. Our inclusive hiring practices and workplace culture empower Sales Managers to lead with diverse perspectives that drive innovation and collaboration.

When answering this question, reflect on your past experiences and discuss how you adapt your leadership style to different situations. Highlight your focus on empowerment, coaching, and support. Consider providing specific examples where you led a team to success, illustrating your ability to motivate and inspire others.

To effectively address underperformance, it's crucial to first understand the root cause. In your response, explain your approach to investigate issues, provide constructive feedback, and implement support systems. Share examples where you've successfully turned around a struggling team member by fostering an encouraging environment.

Discuss innovative marketing approaches or relationship-building strategies tailored to the mortgage broker partnerships. Focus on how you'd leverage data analytics for decision-making, collaborate with partners, and employ outreach initiatives. Show enthusiasm for your ideas while providing a framework for execution.

Prepare for this question by outlining a detailed example of a go-to-market strategy you've developed, including the goals, target audience, and the tactics you employed. Highlight the outcomes and metrics achieved, and explain how this experience would inform your approach at nesto.

Customer experience should be at the forefront of any sales strategy. Discuss your methods for ensuring your team understands the client's needs, such as regular training on empathy and service excellence. Share metrics or feedback systems you've implemented to track and enhance customer satisfaction.

In your response, mention specific CRM software, communication tools, and performance analytics platforms that you have found useful. Be sure to explain how these tools have either streamlined your workflow or enhanced team collaboration, demonstrating your tech-savvy nature.

Motivation in challenging times is critical. Share techniques you use to foster a positive environment—whether it’s through team-building exercises, recognition programs, or open lines of communication. Emphasize that a strong team morale leads to better performance and resilience.

Your response should reflect a keen understanding of the current landscape, such as regulatory changes or market volatility. Discuss your views insightfully and how they might provide opportunities for nesto. Your ability to analyze challenges inspires confidence in your strategic thinking.

Be prepared to discuss key performance indicators (KPIs) you believe are vital for evaluating sales success. These may include conversion rates, individual sales targets, customer satisfaction scores, and overall team performance. Articulating a balanced approach to metrics reinforces your commitment to continuous improvement.

This is your chance to express your alignment with nesto’s values and mission. Share your passion for modernizing the mortgage industry and how your experience and leadership skills can drive the company’s continued success. Express your excitement about being part of a positive, collaborative, and innovative team.