Onsite Implementation Specialist - (Remote)

As an Onsite Implementation Specialist at Nextech, your key responsibilities include conducting client training sessions in preparation for Go-Live events, performing practice assessments and workflow analysis, and providing go-live support. You’ll also troubleshoot client issues during the implementation phase, collaborate with internal teams, and identify opportunities for post-go-live optimization, ensuring that our clients get the most out of our healthcare software solutions.

To be eligible for the Onsite Implementation Specialist position at Nextech, you need a Bachelor’s degree in a related field and 3-5 years of experience in the Healthcare IT industry, with a strong focus on software implementation. Additionally, excellent verbal and written communication skills, strong interpersonal abilities, and creative problem-solving skills are critical to successfully training clients and collaborating with internal teams.

At Nextech, comprehensive training will be provided to ensure you’re well-equipped to fulfill your role as an Onsite Implementation Specialist. This includes an in-depth understanding of Nextech's implementation methodology, training techniques for both clinical and non-clinical staff, and exposure to the various healthcare software solutions we provide. You’ll also learn how to conduct issue investigations and optimize workflows post-implementation.

Yes, the Onsite Implementation Specialist position at Nextech is primarily remote, allowing you to work from home using a laptop or computer monitor. This setup supports flexibility in your daily work-life balance, although there may be a minimal requirement for long-distance travel associated with client engagements and training sessions as needed.

Nextech is committed to the professional growth of its employees, including those in the Onsite Implementation Specialist role. You will have opportunities to advance within the organization by taking on more complex projects, mentoring junior staff, and contributing to internal initiatives. Our emphasis on training, wellness, and recognition programs also ensures you are supported as you strive to meet your career goals.

When answering this question, emphasize specific examples from your past experiences where you led or contributed to healthcare IT implementations. Highlight your understanding of software solutions, your approach to client training, and problem-solving strategies you employed during the implementation process.

Discuss your training methodology, including any assessment tools or best practices you've utilized to gauge client readiness. Mention how you adapt your strategies to meet diverse learning styles, emphasizing your ability to explain complex software in simple terms.

Outline a proactive approach that includes identifying the issue quickly, collaborating with relevant internal teams, and providing immediate support to the client. Highlight your creative problem-solving skills and your commitment to ensuring client satisfaction.

Explain your organizational strategies, such as utilizing project management tools or techniques like prioritizing tasks based on urgency and client needs. Emphasize the importance of communication with clients and team members to ensure everyone is kept informed.

Demonstrate your research on Nextech by discussing what you understand regarding its suite of healthcare solutions and any specific implementation methodologies mentioned in the job description. Show your eagerness to adapt to and leverage Nextech's unique approach.

Provide a concrete example where you identified workflow inefficiencies and implemented changes that led to improved operations for the client. Detail the steps you took and the positive outcome that resulted from your efforts.

Discuss various communication strategies you employ, such as regular updates, tailored messaging for different audiences, and utilizing collaboration tools to facilitate better interaction. Emphasize how these techniques contribute to successful project outcomes.

Talk about your methods for professional development, such as attending webinars, participating in industry conferences, and subscribing to relevant publications. Highlight your commitment to learning and adapting to changes in regulations and technology.

Mention key skills such as strong problem-solving abilities, excellent communication, a customer-oriented mindset, and the ability to work collaboratively with internal and external stakeholders. Support your answer with examples of how you’ve utilized these skills in the past.

In your response, align your career aspirations with Nextech’s mission and values. Highlight your passion for healthcare technology and your desire to contribute to improving healthcare delivery while engaging in a positive and supportive workplace culture.