Senior Product Manager (Data)

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

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We are looking for a Senior Product Manager to define and execute the strategic roadmap to expand Nexthink Infinity’s data capabilities.  

This role focuses on enabling seamless L1 to L3 end-user device troubleshooting, accelerating issue resolution, and contributing to the development of our AI-driven platform. The successful candidate will collaborate cross-functionally with engineering, product, architecture, and customer teams to deliver high-value data solutions that power our product's growth. 

Your responsibilities will be: 

Strategic Roadmap & Vision: 

• Define and maintain a clear and actionable roadmap for data capabilities, aligned with business priorities and feature team needs. 

• Collaborate with leadership to develop a long-term vision for data collection and platform evolution, supporting company growth and future AI initiatives. 

• Act as a subject matter expert in end-user device troubleshooting and the ITSM ecosystem, becoming a trusted partner for internal teams and customer-facing functions. 

Data Delivery & Execution: 

• Lead the delivery of new data capabilities, ensuring time-to-value is optimized. 

• Ensure new data is quickly adopted by feature teams, optimizing the L1 to L3 troubleshooting journey through close collaboration with the stakeholders. 

• Identify and remove bottlenecks in the data collection processes and third-party integrations. 

Data Specifications & Platform Development: 

• Provide clear, detailed specifications for data collection requirements, ensuring technical feasibility and alignment with product goals. 

• Collaborate with data storage and access teams to ensure data is stored efficiently and in a standardized manner for easy consumption. 

• Contribute to the evolution of data platform standards and processes, ensuring scalability, efficiency, and alignment with emerging needs 

• Master’s degree in computer science, engineering or equivalent practical experience with a strong technical foundation. 
• 5+ years of experience as Product Manager  in a product-led company, ideally in enterprise software or data-intensive platforms
• Entrepreneurial mindset – self-starter, proactive, and able to operate with autonomy in a fast-paced, evolving environment 
• Strong experience in data analytics, with a proven ability to define, prioritize, and communicate data collection requirements across large and complex systems. 
• Ability to think from first principles and map data needs to business and technical use cases.  
• Experience in defining metrics and KPIs to support platform evolution and troubleshooting capabilities. 
• Comfortable working with technical teams, with a solid understanding of systems architecture, APIs, and backend infrastructure concepts. 
• Extremely passionate about solving challenging problems.   
• Proven ability to engage, communicate and present to various stakeholders such as engineers, designers, company leaders and customers in a constructive and collaborative relationship.  
• Excellent communication skills, capable of influencing executive stakeholders.  
• Professional-level of English, spoken and written.   

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.

If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:

• 💼 Permanent Contract and a competitive compensation package (including stock options).
• 📍 Very good location next to the Prilly-Malley train station.
• 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.
• 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days.
• 🤸 Free access to a fitness centre inside the building.
• 🚞 Reimbursement of the half-fare travel card for public transport. 
• 🧑‍🏫 Reimbursement up to 50% of the cost of French classes.
• 🍉 Fresh fruit, cookies, and soft drinks as well. 
• 🤝 Regular company and team events like Voluntary Days, Pizza talks, Team Building activities, hosting Meetups at the office and more!
• 📣  Bonuses for referring successful hires after three months of continuous employment.
• 🚚 We offer a relocation package to people who are coming from another country.

Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.