Customer Service Associate
Description
Established in 2024, NFPA Global Solutions, Inc. is a separate fully owned NFPA corporation dedicated to advancing safety by offering compliance solutions, advisory services, and digital technologies designed to advance fire, life, and electrical safety across the globe. It acquires companies and introduces new offerings that extend beyond the codes and standards, and training offered by NFPA. The first new offering of NFPA Global Advisors, was launched in March of 2024, to support governments in relation to the NFPA Fire & Life Safety Ecosystem. NFPA Global Solutions recently announced the acquisition of Dyne Fire Protection Labs.
Dyne Fire Protection Labs is an independent testing laboratory with 25 years of experience providing quick, reliable, and independent analysis of fire sprinklers, firefighting foams, antifreeze solutions, and dry chemical agents to help building owners and/or their designated representatives fulfill various laboratory requirements in inspection, testing, and maintenance (ITM) standards. It is known for its in-depth technical competence, outstanding customer service and extremely fast delivery of test results.
Dyne Fire Protection Labs is seeking a Customer Service Associate responsible for all facets of customer service and responsibilities that support the testing process.
- Send test reports to customers within specified timeline
- Send invoices to customers within the specified timeline
- Laminate and mail test tags
- Answer incoming calls and emails from customers, and follow up as needed
- Answer questions received from customers through LiveChat on the Dyne website
- Receive and process requests for sample kits from customers
- Miscellaneous duties as requested by the customer service manager
Requirements
- Associate’s degree preferred but not required.
- Microsoft Office Suite including Outlook and Excel
- UPS Worldship and postal meter helpful
- Database experience is helpful but not required – Access database used
- Familiarity with ISO quality system helpful but not required
- Quickbooks experience helpful but not required
- Excellent communication skills required
- Careful attention to detail
- Time management
- Ability to put the customer first and be a team player
- Positive can-do attitude
- Ability to multi-task multiple projects simultaneously
- Respectful communication with your co-workers, customers, and vendors
Schedule/Pay
- Full time position – 40 hours per week
- Will work a set schedule Monday through Friday
- Position is on site (no remote work)
- $20/hr
Average salary estimate
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