Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Customer Service Associate image - Rise Careers
Job details

Customer Service Associate

Description

Established in 2024, NFPA Global Solutions, Inc. is a separate fully owned NFPA corporation dedicated to advancing safety by offering compliance solutions, advisory services, and digital technologies designed to advance fire, life, and electrical safety across the globe. It acquires companies and introduces new offerings that extend beyond the codes and standards, and training offered by NFPA. The first new offering of NFPA Global Advisors, was launched in March of 2024, to support governments in relation to the NFPA Fire & Life Safety Ecosystem. NFPA Global Solutions recently announced the acquisition of Dyne Fire Protection Labs. 


Dyne Fire Protection Labs is an independent testing laboratory with 25 years of experience providing quick, reliable, and independent analysis of fire sprinklers, firefighting foams, antifreeze solutions, and dry chemical agents to help building owners and/or their designated representatives fulfill various laboratory requirements in inspection, testing, and maintenance (ITM) standards. It is known for its in-depth technical competence, outstanding customer service and extremely fast delivery of test results.


Dyne Fire Protection Labs is seeking a Customer Service Associate responsible for all facets of customer service and responsibilities that support the testing process.

  • Send test reports to customers within specified timeline
  • Send invoices to customers within the specified timeline
  • Laminate and mail test tags
  • Answer incoming calls and emails from customers, and follow up as needed 
  • Answer questions received from customers through LiveChat on the Dyne website
  • Receive and process requests for sample kits from customers
  • Miscellaneous duties as requested by the customer service manager


Requirements

  • Associate’s degree preferred but not required.
  • Microsoft Office Suite including Outlook and Excel
  • UPS Worldship and postal meter helpful
  • Database experience is helpful but not required – Access database used
  • Familiarity with ISO quality system helpful but not required
  • Quickbooks experience helpful but not required
  • Excellent communication skills required
  • Careful attention to detail 
  • Time management 
  • Ability to put the customer first and be a team player
  • Positive can-do attitude
  • Ability to multi-task multiple projects simultaneously
  • Respectful communication with your co-workers, customers, and vendors


Schedule/Pay

  • Full time position – 40 hours per week
  • Will work a set schedule Monday through Friday
  • Position is on site (no remote work)
  • $20/hr




Average salary estimate

$41600 / YEARLY (est.)
min
max
$41600K
$41600K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs

Join CHI Health Clinic as a Medical Support Assistant where you'll play a crucial role in patient care and clinic operations.

Photo of the Rise User
Posted 5 days ago

Join BuildOps as a Customer Success Manager, leading relationship management with key strategic accounts to enhance customer satisfaction and drive growth.

Posted 5 days ago

Join Kessler Rehabilitation Center as a Patient Service Specialist to enhance patient experiences across multiple locations in New Jersey.

Photo of the Rise User

Join St. Luke's as a Post Acute Liaison to facilitate compassionate hospice care connections in the Treasure Valley region.

Photo of the Rise User

Join Alpine, a leading HVAC e-commerce retailer, as a remote Product Support and Warranty Administrator, helping customers resolve issues with efficiency.

Photo of the Rise User

Become an essential part of the Birmingham community by facilitating communication as a Spanish interpreter with Language Services Associates.

Photo of the Rise User
MeBe Hybrid Chula Vista
Posted 7 days ago

Join MeBe Family as a Receptionist and play a vital role in supporting kids with autism and their families through exceptional administrative services.

We're seeking an enthusiastic Italian Speaking Customer Support representative for an exciting role with an online bookstore, dedicated to fostering excellent customer relationships.

Photo of the Rise User
Posted 13 hours ago

Join Side as a Part-Time German Player Support Advocate and become an ambassador for a leading global provider in the gaming industry.

Photo of the Rise User

Join Truist Financial as a Part Time Universal Banker to deliver outstanding service and support to clients in Wilmington, NC.

Photo of the Rise User

Join our team as a Territory Customer Success Representative and deliver outstanding support to customers in Northern California.

Photo of the Rise User
Posted 13 days ago
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Dental Insurance
Flexible Spending Account (FSA)
Disability Insurance
Health Savings Account (HSA)
Vision Insurance
Paid Holidays

Join GoGuardian as a Customer Success Manager and help schools maximize the value of their innovative learning solutions.

Photo of the Rise User
Christian Living Communities Hybrid 5500 E Peakview Ave, Centennial, CO 80121, USA
Posted 9 days ago

Join CLC as an MDS Coordinator RN and contribute to transformative senior living through personalized care planning.

MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
HQ LOCATION
No info
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 17, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
A
7 people applied to Virtual Assistant at Anypear
T
Someone from OH, Springfield just viewed Senior Web Developer at The Panaro Group
Photo of the Rise User
Someone from OH, Springfield just viewed Sr Web Software Engineer at MGM Resorts International
Photo of the Rise User
Someone from OH, Cincinnati just viewed Freelance Senior Employer Branding Specialist at FIND
Photo of the Rise User
Someone from OH, Akron just viewed Remote Account Coordinator at Amazee Global Ventures
Photo of the Rise User
Someone from OH, Dayton just viewed Associate Customer Success Manager at Poll Everywhere