Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Customer Service Associate image - Rise Careers
Job details

Customer Service Associate

Description

Established in 2024, NFPA Global Solutions, Inc. is a separate fully owned NFPA corporation dedicated to advancing safety by offering compliance solutions, advisory services, and digital technologies designed to advance fire, life, and electrical safety across the globe. It acquires companies and introduces new offerings that extend beyond the codes and standards, and training offered by NFPA. The first new offering of NFPA Global Advisors, was launched in March of 2024, to support governments in relation to the NFPA Fire & Life Safety Ecosystem. NFPA Global Solutions recently announced the acquisition of Dyne Fire Protection Labs. 


Dyne Fire Protection Labs is an independent testing laboratory with 25 years of experience providing quick, reliable, and independent analysis of fire sprinklers, firefighting foams, antifreeze solutions, and dry chemical agents to help building owners and/or their designated representatives fulfill various laboratory requirements in inspection, testing, and maintenance (ITM) standards. It is known for its in-depth technical competence, outstanding customer service and extremely fast delivery of test results.


Dyne Fire Protection Labs is seeking a Customer Service Associate responsible for all facets of customer service and responsibilities that support the testing process.

  • Send test reports to customers within specified timeline
  • Send invoices to customers within the specified timeline
  • Laminate and mail test tags
  • Answer incoming calls and emails from customers, and follow up as needed 
  • Answer questions received from customers through LiveChat on the Dyne website
  • Receive and process requests for sample kits from customers
  • Miscellaneous duties as requested by the customer service manager


Requirements

  • Associate’s degree preferred but not required.
  • Microsoft Office Suite including Outlook and Excel
  • UPS Worldship and postal meter helpful
  • Database experience is helpful but not required – Access database used
  • Familiarity with ISO quality system helpful but not required
  • Quickbooks experience helpful but not required
  • Excellent communication skills required
  • Careful attention to detail 
  • Time management 
  • Ability to put the customer first and be a team player
  • Positive can-do attitude
  • Ability to multi-task multiple projects simultaneously
  • Respectful communication with your co-workers, customers, and vendors


Schedule/Pay

  • Full time position – 40 hours per week
  • Will work a set schedule Monday through Friday
  • Position is on site (no remote work)
  • $20/hr




Average salary estimate

$41600 / YEARLY (est.)
min
max
$41600K
$41600K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Posted 11 days ago

Become a key part of Macy's legacy by delivering exceptional fragrance sales and customer service as a Retail Fragrances Sales Associate in Valley Stream.

Posted 13 days ago

Join the dedicated team at Mercy Medical Center Redding as an RN Telemetry IMCU, providing essential care in a renowned healthcare institution.

Photo of the Rise User

Make a difference in home-based care as a part-time Registered Nurse with Enhabit Home Health & Hospice.

Photo of the Rise User

The Security Site Supervisor at Allied Universal plays a critical role in ensuring quality service delivery at client locations.

Photo of the Rise User
Posted 13 days ago

Join Maybern as a Client Success Manager and help elevate client experiences through strategic engagement and exceptional support.

Photo of the Rise User
Posted 4 days ago

Become a key player in Twoconnect's remote healthcare team as a Medical Receptionist, ensuring top-notch patient support and scheduling.

Photo of the Rise User

Join Rippl as a Licensed Clinical Social Worker and help transform dementia care for seniors and their families through innovative support services.

Photo of the Rise User

Join Walser Automotive Group as a Phone Specialist and provide exceptional customer service through effective communication and scheduling.

Posted 7 days ago

Join Methodist Medical Center as a Clinical Supervisor in the Sleep Disorders Center, where you will lead a team in providing exceptional patient care.

Posted 11 days ago

Join the University of Arkansas for Medical Sciences as an Appeals and Denials Nurse, where you will leverage your clinical expertise to improve patient care outcomes.

Photo of the Rise User
Posted 7 days ago

Join Sedgwick as a Claims Advisor to leverage your claims expertise in a remote, supportive environment focused on professional growth.

Photo of the Rise User

Join Northwestern Medicine as a Patient Service Representative and be a vital part of enhancing patient interactions in our healthcare system.

Photo of the Rise User

Join Allied Universal as a part-time Security Professional, where you'll safeguard a government site and enhance customer service.

MATCH
VIEW MATCH
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
HQ LOCATION
No info
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 17, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
7 people applied to Customer Success Manager at EOS
Photo of the Rise User
Someone from OH, Springfield just viewed Software Engineer, Teachers Pay Teachers at IXL Learning
Photo of the Rise User
Someone from OH, Cincinnati just viewed Director of Demand Generation at Relay
Photo of the Rise User
Someone from OH, Cincinnati just viewed Senior Director of Demand Generation at MinIO
T
Someone from OH, Cincinnati just viewed Senior Director, Demand Generation at Typeface
Photo of the Rise User
Someone from OH, Fairborn just viewed Senior Project Manager at Complex
T
Someone from OH, Springfield just viewed Senior Web Developer at The Panaro Group
Photo of the Rise User
Someone from OH, Springfield just viewed Sr Web Software Engineer at MGM Resorts International
Photo of the Rise User
Someone from OH, Cincinnati just viewed Freelance Senior Employer Branding Specialist at FIND
Photo of the Rise User
Someone from OH, Akron just viewed Remote Account Coordinator at Amazee Global Ventures
Photo of the Rise User
Someone from OH, Dayton just viewed Associate Customer Success Manager at Poll Everywhere