Patient Services Rep General Surgery Part-time Days

As a Patient Services Rep at Northwestern Medicine, your main responsibilities include greeting patients, performing patient registration, verifying insurance information, and scheduling appointments. You will also handle phone inquiries, coordinate outside testing, and maintain patient confidentiality and safety. Additionally, you will manage medical records requests and ensure all documentation is accurate and up-to-date, all while providing excellent customer service.

To qualify for the Patient Services Rep position at Northwestern Medicine, a high school diploma or equivalent is required. Preferred qualifications include prior medical office coding experience and previous work in a physician office or customer service environment. This background will provide the foundational skills needed to thrive in our fast-paced medical setting.

In the Patient Services Rep role at Northwestern Medicine, you contribute to patient safety by ensuring accurate patient registration, verifying insurance information, and maintaining the confidentiality of medical records. You prepare medical charts, confirm knowledgeable consent forms, and ensure that all interactions prioritize patient safety and compliance with healthcare regulations.

Northwestern Medicine is dedicated to fostering a positive workplace culture focused on patient-first values. As a Patient Services Rep, you will be part of an organization that offers competitive benefits, including tuition reimbursement and 401(k) matching. The collaborative environment emphasizes employee satisfaction and professional growth, making it an ideal place for healthcare professionals.

At Northwestern Medicine, a Patient Services Rep receives thorough training tailored to our policies and procedures. The program covers customer service protocols, patient registration practices, and systems used for scheduling and medical records management, ensuring you are well-prepared to excel in your role while providing top-notch care.

In your response, highlight specific roles or tasks you've completed that mirror the responsibilities of a Patient Services Rep, like managing patient communications or handling administrative duties. This shows your preparedness and relevance to the job.

Discuss the importance of following HIPAA regulations and your own strategies for maintaining privacy, such as secure filing systems and discretion in communications with patients.

Provide a specific example, focusing on your communication skills and ability to resolve conflicts calmly and efficiently. Illustrate how your actions led to a positive outcome, keeping patient care at the forefront.

Explain your organization methods, such as using checklists or digital tools, prioritizing patient needs, and maintaining attention to detail. Clarify how these methods ensure all tasks are handled effectively.

Mention specific software like Epic for charting and scheduling or any experience with electronic health records (EHR). Demonstrating familiarity with these tools indicates your readiness for the role.

Emphasize the importance of transparency and communication. Outline your approach to correcting the mistake and ensuring it does not affect patient care, showcasing your commitment to patient safety.

Discuss qualities like empathy, efficiency, or strong communication skills. Relate it to how these traits improve patient experiences and contribute to a positive work environment.

Reflect on your teamwork experiences and how collaboration leads to better patient outcomes. Illustrate your role in team dynamics and your ability to support colleagues effectively.

Connect your personal goals and values with those of Northwestern Medicine. Highlight your desire to contribute to healthcare improvements and patient satisfaction within this respected organization.

Discuss your proactive approach to professional development, such as attending workshops, following healthcare news, or participating in training sessions to continuously improve your skills and knowledge.