Job details

Triage Nurse - Pediatrics Lincoln Park Full time Days

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Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Job Description

Work Hours: Monday - Friday, 8am to 4pm

Location: 1460 N. Halsted, Chicago (Lincoln Park)

The Triage Nurse reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Triage Nurse provides clinically expert triage service within a physicians’ practice. In their role, triage nurses serve as liaisons between patients and physicians, assessing and determining the acuity of patients’ symptoms and communicating these to the physicians as appropriate. They provide education to patients and to staff concerning clinical issues. Triage nurses must demonstrate excellent customer service and communication skills and the ability to function as part of a highly effective team that consistently puts “Patients First.”

Responsibilities:

Establish positive first impressions with patients and customers, establishing a role as patient advocate.
Triage all incoming telephone calls and electronic messages, prioritizing and resolving, involving the provider as appropriate, successfully completing the communication cycle.
Document all communications in the electronic medical record.
Schedule patient for visit with provider when telephone assessment indicates this.
Assist in obtaining appointment for patients with specialists within NM.
Coordinate emergency and hospital transfers, including paperwork and telephone communications.
Administer medications and treatments in accordance with Nursing Standards and as ordered by the provider.
Provide education to patients and staff concerning clinical issues.
Assist in coordinating and monitoring activities of clinical staff to ensure adequate coverage and adherence to OSHA and CDC guidelines.
Assist in orientation of new staff members.
Perform other duties as assigned; may include:
- Assist in specific process improvement projects.
- Administer intravenous and injectable medications to adult, geriatric and wheelchair bound patients. Must demonstrate competency for age related responsibilities.
- Quality control must be maintained during all aspects of patient care. The triage nurse ensures that all exam rooms and equipment are maintained according to OSHA and CDC guidelines.
- Participates in departmental quality improvement activities.
For triage nurses in the Immediate Care Clinics (ICC), float to other ICCs/departments.

Qualifications

Required:

Graduate of accredited RN program
At least 3 years of experience in a hospital or outpatient setting
Registered Nurse License issued by State of Illinois Current
CPR certification

Preferred:

BSN
Specialty Certified
At least 5 years’ experience in a hospital or outpatient setting
Spanish speaking

Additional Information

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Average salary estimate

$70000 / YEARLY (est.)

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$60000K

$80000K

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What You Should Know About Triage Nurse - Pediatrics Lincoln Park Full time Days, Northwestern Memorial Healthcare

At Northwestern Medicine, our Triage Nurse - Pediatrics plays a vital role in shaping a positive patient experience, which is central to our commitment to high-quality healthcare. Located at 1460 N. Halsted in the charming Lincoln Park area of Chicago, this full-time day position operates Monday through Friday from 8 AM to 4 PM. As a triage nurse, you’ll be the key link between patients and physicians, utilizing your clinical expertise to assess symptoms and communicate effectively. Your warm and inviting personality will help build trust with patients, aiming to ensure that every interaction feels supportive and reassuring. Managing incoming calls and messages, you’ll prioritize patient needs, coordinate necessary appointments, and assist with transfers, guaranteeing seamless communication. Compassionate education for both patients and staff on clinical issues will be part of your daily interactions, making you an indispensable member of our dynamic team. With a focus on excellent customer service, you’ll proudly promote safety and standards in patient care, all while adhering to regulatory practices. If you’re a motivated Registered Nurse with at least three years of experience looking to make a difference in the lives of our pediatric patients, we’d love for you to join us as we continue on our mission to enhance healthcare experiences. Northwestern Medicine offers competitive benefits, including tuition reimbursement and 401(k) matching, demonstrating our commitment to our staff as we work together towards better health for all.

Frequently Asked Questions (FAQs) for Triage Nurse - Pediatrics Lincoln Park Full time Days Role at Northwestern Memorial Healthcare

What are the main responsibilities of a Triage Nurse - Pediatrics at Northwestern Medicine?

The Triage Nurse - Pediatrics at Northwestern Medicine is responsible for assessing patients’ symptoms, managing incoming calls and electronic messages, documenting communications in the electronic medical record, scheduling appointments, and coordinating transfers to specialists. This role also involves educating patients and clinical staff on various issues while ensuring adherence to safety and quality standards.