Medical Front Office - Patient Service Specialist - Float

As a Medical Front Office - Patient Service Specialist - Float at Select Medical, your main responsibilities include greeting and registering patients, scheduling appointments, managing communication with various parties such as insurance companies, and collecting co-pays. You’ll play a vital role in enhancing the patient's experience before they even begin their treatment.

To qualify for the Patient Service Specialist position at Select Medical, a minimum requirement is a high school diploma or GED. Preferred candidates will have at least one year of front desk or healthcare experience. This experience helps ensure you are equipped with the necessary skills to handle the responsibilities of the role effectively.

Yes, the Medical Front Office - Patient Service Specialist - Float position at Select Medical is a full-time role with a flexible schedule during weekdays. The starting compensation is $16 per hour, which may increase depending on your experience and qualifications.

The work environment for a Patient Service Specialist at Select Medical is dynamic and supportive, where you will float between different clinics in Columbus. You’ll collaborate with various healthcare teams, ensuring a cohesive approach to patient care while also working to maintain a welcoming atmosphere.

Select Medical is committed to fostering a diverse workforce at all levels, ensuring that all employees are treated equitably. As a Patient Service Specialist, you will work in an inclusive environment that celebrates differences and provides equal opportunities for all candidates.

When dealing with a difficult patient at the front desk, it’s crucial to stay calm and patient. Listen empathetically to their concerns, acknowledge their feelings, and provide a solution or reassurance when possible. Always maintain professionalism and ensure that the patient's experience remains a priority.

You should highlight any previous experience with scheduling both in-person and over the phone. Discuss the systems you've used and how you've managed overlapping appointments or cancellations, ensuring that service remained efficient and patient-centered.

Effective communication with insurance companies involves clarity and thoroughness. Share your strategies for verifying patient insurance details promptly, handling authorizations, and collecting co-pays, highlighting your understanding of insurance processes.

Discuss your understanding of HIPAA regulations and privacy practices, emphasizing your commitment to safeguarding patient information. Provide examples where you demonstrated discretion and maintained confidentiality in your previous roles.

Share your passion for helping others and your interest in the healthcare sector. Reference Select Medical's mission or values and how they align with your personal goals and career aspirations.

Outline your approach to streamlining check-in, mentioning the importance of greeting patients warmly, having necessary documentation ready, and using technology to facilitate quicker check-in times. Highlight your organizational skills to improve efficiency.

Share a relevant experience, detailing your quick thinking and problem-solving skills. Explain the steps you took to address the emergency while ensuring patient safety and maintaining a calm atmosphere.

Discuss your method for prioritizing tasks, such as creating to-do lists or using digital tools. Highlight how you adapt to changing situations and remain focused on the most urgent patient needs without compromising service quality.

Express your enthusiasm for being the first point of contact for patients and how you enjoy facilitating positive patient experiences. Mention the satisfaction that comes from resolving issues and assisting others in a healthcare setting.

Talk about your commitment to teamwork and collaboration. Provide examples of how you’ve supported colleagues in previous roles or contributed to a harmonious work culture through communication and shared goals.