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Program Assistant

Description


Odyssey House is seeking a Part-Time Program Assistant to join our FACT team!


Summary: Odyssey House's Mission is "Empowering people to heal and build better lives." We are dedicated to helping individuals and families reclaim their lives through effective substance use treatment, prevention, and mental health services. Our programs address education, job skills, healthcare, sober housing, behavioral management, and aftercare support to ensure lifelong success. We are proud to be the largest treatment provider in Utah, with the most innovative programs available. ‘We Are Recovery,’ and we mean it with all our hearts.


Location: Salt Lake City


Compensation: $17.00/hourly 


Hours: 10:30 am - 4:00 pm


Part-Time Benefits:

  • Access to 24/7 EAP program (Employee Assistance Program) for Mental Health support and more!
  • Free meals with clients (residential only)     
  • Casual dress and atmosphere   
  • Flexible scheduling
  • Higher pay for overnight shifts and holidays
  • Opportunities for bonuses, awards, raises, and promotions
  • Learning and collaborative environment
  • Immediate eligibility to participate in our 403(b) retirement plan, Employer 100% match up to 5% after 1 year
  • 5 days a year of paid time off
  • EXTRA time off and gift packages for PT and FT staff that stay more than 90 days! 
  • Sabbatical Program - where we pay you to take a vacation after 5 years of service! 
  • On-Demand Pay - Get a portion of your paycheck early for hours already worked! (conditions apply)
  • UTA free passes are available for your work commute  

Job Overview: We are seeking a friendly and organized part-time Program Assistant to join our team. The successful candidate will be the first point of contact for our program participants, in person and over the phone, and will provide administrative support for the program. This role requires excellent communication skills and the ability to multitask in a fast-paced environment.


Key Responsibilities:

  • Greeting and Welcoming: Welcome participants and visitors by greeting them, in person or on the telephone. Evaluate their needs and determine the best course of action.
  • Telephone Handling: Direct calls to appropriate personnel, take messages when necessary, provide basic information about the program, and manage referral inquiries.
  • Mail Management: Receive, sort, and distribute daily mail/deliveries.
  • Appointment Scheduling: Schedule and manage appointments and meeting rooms.
  • Administrative Support: Assist with various administrative tasks such as data entry, filing, copying, and scanning documents.
  • Maintaining Reception Area: Keep the reception area tidy and presentable, with all necessary materials. Prepare coffee and frozen food items for participants.
  • Office Supplies Management: Monitor office supplies and ensure inventory levels are maintained.
  • Manage Conflict: Intervene and de-escalate situations in which a participant becomes agitated, with support from other team members.


Requirements


Education: High school diploma or equivalent preferred


Experience:

  • Previous experience as a receptionist or in a customer service role is preferred
  • Lived experience of mental health symptoms is preferred

Skills:

  • Excellent verbal and written communication skills
  • Strong organizational and multitasking abilities
  • Customer service-oriented mindset
  • Ability to be resourceful and proactive when issues arise
  • Ability to de-escalate situations
  • Multilingual abilities are a plus

All employees of Odyssey House are required to adhere to: Odyssey House mission, philosophy, and scope of service; Division of Human Services Code of Conduct and all other relevant service contract requirement standards; ensuring a safe environment for all clients and staff; providing exemplary customer service to both internal and external customers; fostering a positive work environment; ensuring high-quality client care within the scope of the assigned position.


Each employee is expected to clearly understand roles and responsibilities regarding the following: Specific job position, time management, personnel file requirements, client record system, incident reporting, mandatory training requirements, maintaining proper client boundaries, and individual rights of clients and staff.


Physical Demands of the Job: Ability to lift up to 15 lbs., drive (or adequate alternate transportation), sit for prolonged periods, and perform light to moderate physical activity at times. 


EEOC Statement: Odyssey House is an equal-opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. 

Average salary estimate

$35040 / YEARLY (est.)
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$35040K
$35040K

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What You Should Know About Program Assistant, Odyssey House

Odyssey House is excited to welcome a dedicated Part-Time Program Assistant to our FACT team in West Valley City, Utah! Here at Odyssey House, our mission is crystal clear: we aim to empower individuals and their families, helping them reclaim their lives through effective substance use treatment, prevention, and mental health services. As a Program Assistant, you'll be the friendly face welcoming participants and visitors, orchestrating their first interactions. Your role will encompass providing stellar administrative support, from handling phone inquiries and scheduling appointments to sorting daily mail and ensuring our reception area stays tidy and inviting. We pride ourselves on creating a collaborative and supportive work environment where your contributions truly matter. As part of our team, you can enjoy great perks, including flexible scheduling, access to our Employee Assistance Program, and even opportunities for bonuses and raises. If you're organized, people-oriented, and thrive in a fast-paced setting, then come join us at Odyssey House, where we wholeheartedly believe in recovery and personal transformation. Your journey matters here!

Frequently Asked Questions (FAQs) for Program Assistant Role at Odyssey House
What are the responsibilities of the Program Assistant at Odyssey House?

As a Program Assistant at Odyssey House, you'll be responsible for greeting participants, answering phone calls, managing referrals, scheduling appointments, and performing various administrative tasks. Your role revolves around providing excellent support to our program and ensuring participants feel welcomed and valued.

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What skills are required for a Program Assistant position at Odyssey House?

To thrive as a Program Assistant at Odyssey House, you’ll need excellent verbal and written communication skills, strong organizational abilities, and a customer-service mindset. Experience in customer service is preferred, as well as the ability to multitask and effectively manage conflicts in a supportive environment.

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What is the work environment like for a Program Assistant at Odyssey House?

The work environment for a Program Assistant at Odyssey House is welcoming and collaborative. You'll have the opportunity to work with a compassionate team dedicated to providing high-quality care to program participants, fostering a positive atmosphere where everyone's contributions are valued.

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What educational qualifications are needed for the Program Assistant role at Odyssey House?

While a high school diploma or equivalent is preferred for the Program Assistant position at Odyssey House, your experience is equally crucial. Previous experience in a customer service or receptionist role is beneficial, along with any lived experience of mental health symptoms, which can enhance your understanding of our participants' needs.

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How is the compensation structured for the Program Assistant role at Odyssey House?

The compensation for the Part-Time Program Assistant role at Odyssey House is $17.00 per hour. Additionally, you'll benefit from a flexible schedule, opportunities for raises and bonuses, a 403(b) retirement plan with employer matching, and various other perks designed to support your well-being and work-life balance.

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Common Interview Questions for Program Assistant
Can you describe your experience with customer service in a role similar to Program Assistant?

When answering this question, provide specific examples of your previous customer service roles, highlighting how you effectively managed customer needs and handled difficult situations. Demonstrate your ability to empathize with customers and contribute positively to a team environment.

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How do you prioritize tasks when working in a fast-paced environment like Odyssey House?

Discuss your method for prioritizing tasks, emphasizing time management skills and the ability to assess which tasks are urgent versus important. Sharing a personal example can illustrate how you've successfully handled multiple responsibilities in the past.

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What strategies do you use to maintain a positive reception area for program participants?

Explain how creating a welcoming and organized reception area enhances the overall experience for participants. You might mention effective communication with team members and regularly checking inventory of materials as part of your approach.

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Can you provide an example of how you handled a challenging situation with a program participant?

Share specific scenarios where you de-escalated a situation or resolved a conflict effectively. Highlight your communication skills and approach to managing stress and ensuring a supportive environment for all participants.

Join Rise to see the full answer
What do you know about Odyssey House’s mission and values?

Take this opportunity to express your understanding of Odyssey House's commitment to helping individuals and families heal from substance use and mental health challenges. Emphasize how you align with their values of recovery and empowerment.

Join Rise to see the full answer
How do you ensure confidentiality while managing program participant information?

Discuss your understanding of privacy and confidentiality regarding participant information. Outline your practices for handling sensitive information securely and adhering to protocols in a healthcare-related setting.

Join Rise to see the full answer
What unique skills do you bring to the Program Assistant role at Odyssey House?

Identify your unique strengths, whether they be multilingual abilities, lived experiences related to mental health, or specific administrative skills. Highlight how these will add value to the team and contribute to the success of Odyssey House.

Join Rise to see the full answer
What techniques do you use to stay organized during busy shifts?

Discuss specific organizational tools and techniques you rely on, such as to-do lists, digital calendars, or prioritization methods. Give examples of how these approaches have helped you manage tasks effectively in previous positions.

Join Rise to see the full answer
How would you handle a situation where a participant becomes agitated?

Outline your conflict resolution skills, focusing on the importance of remaining calm and empathetic. Share techniques you would use to address the situation, such as active listening and seeking assistance from team members when needed.

Join Rise to see the full answer
Why do you want to work as a Program Assistant at Odyssey House?

Express your passion for helping individuals navigate their recovery journey. Discuss how the mission of Odyssey House resonates with you and your desire to contribute to a positive and supportive environment for program participants.

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Odyssey House is a comprehensive social services agency based in New York City. Our innovative programs help individuals and families deal with substance use, mental illness, homelessness, and medical problems. From working with adolescents to sen...

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Part-time, on-site
DATE POSTED
April 16, 2025

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