Senior Sales Operations Manager

The EMEA Sales Strategy & Operations team is hiring!

As a team we strive to be the brain and the spine of the Sales team at Okta. As part of the wider Go-To-Market Strategy & Operations group, we protect the investment in Okta’s rapidly growing Sales organisation by ensuring Sales has the insight, tools, and processes it needs to run effectively and efficiently.

You’ll partner closely with EMEA sales leadership to put structures in place that help the organisation realise its growth potential in EMEAt. You’ll collaborate closely with colleagues from across the business to design and implement short and long-term oriented solutions leveraging data, insight and thought leadership to drive tactical and strategic decision making.

This person will ideally be located within a commutable distance to London or Dublin as we operate a flexible, hybrid working model and can travel to our other Okta offices as required for QBRs or other in-person meetings.

As a Senior Sales Operations Manager at Okta you will:

• Be the primary operations business partner to our EMEA leadership team, owning our pipeline, forecasting, and strategic reporting and suggesting to the business where you discover opportunities to optimise.
• Establish and own core business cadences to monitor and address key business dynamics including QBRs, leadership forums, pipeline generation, progression and forecasting.
• Lead the GTM planning process for EMEA working closely with the EMEA regional business partners as well as the corporate planning teams to deliver timely and accurate goals, territories and plans in support of Okta’s long-term growth objectives.
• Work closely with sales leadership on coverage models, quota and capacity planning, go-to-market segmentation, and coverage strategy, including territory design, growth analysis, and account activation strategy.
• Work with and support various business partners in EMEA (e.g. HR, Marketing etc) to analyse business needs, elicit requirements and design solutions that enable the business to achieve its objectives, improve user experience, and drive adoption.
• Drive operational excellence in EMEA by identifying, establishing, and maintaining scalable, repeatable process improvements. Document essential processes and engagement rules, and work with local Sales Enablement to disseminate that information and help enforce those processes.
• Work with our global counterparts to ensure our sales policies reflect the current go-to-market strategies, work with our local business partners to define and manage any local nuances, and be our subject matter expert, ensuring updates are shared with and understood by your local business partners.
• Act a Team Lead and coach to the EMEA regional operations business partners in the team.. Elevating their learnings for future career development. 

You could be a great fit for this role if you have:

• Experience at a high growth SaaS company with a focus in supporting Enterprise Sales teams in an operational capacity.
• The ability to deeply interrogate and manipulate data, the confidence and curiosity to understand the implications of the results, and the ability to recommend and present solutions to senior stakeholders.
• A demonstrated record of developing initiatives that impact productivity.
• Excellent communication and collaboration skills, and able to work with all seniority levels across the business. You can hold a meeting with senior directors and VPs.
• Demonstrated ability to be proactive, self-driven, and make pragmatic decisions when necessary
• Salesforce mastery: complex dashboards & reports, custom report types, calculated fields, workflows
• Exceptional quantitative and MS Excel skills (sumifs, index/match and vlookup, table formulas) with data integrations (Salesforce automation)
• The desire and capacity to work independently AND collaboratively.
• Management experience within the business operations space, demonstrated skills in coaching and developing talent. 

You might also have:

• Experience with emerging automation tools and AI
• Experience with Tableau or other analysis/BI tools.
• Experience of Salesforce CRM
• Familiarity with Anaplan
• Familiarity with sales productivity tools (Outreach, Clari, people.ai).

Required Skills:

• Seasoned experience in a Go To Market Strategy & Operations role. 
• Significant experience in influencing and scaling an EMEA field and operations team.
• High level of analytical curiosity and the ability to clearly communicate and highlight impact of trends as well as suggest corrective actions to leadership.
• Expert in operationalising EMEA field cadences, providing for high-quality, low friction management systems.
• Willingness to travel globally and be present at our office in London or Dublin