Client Relationship Manager - Industrial

We are Olsson, a team-based, purpose-driven engineering and design firm. Our solutions improve communities and our people make it possible.

Our most meaningful asset is our people, and we are dedicated to providing an environment where they can continue to learn, grow, and thrive. Our entrepreneurial spirit is what has allowed us — and will continue to allow us — to grow. The result? Inspired people, amazing designs, and projects with purpose.

As a Client Relationship Manager at Olsson, you are responsible for the client management and growth strategy for a specific client or a group of clients. As the primary point of contact, you will establish key contacts across the firm, cross-sell overall services, and manage strategic project pursuits with the specified client. This role is critical in driving and executing client growth strategy while ensuring excellent client service through consistent communication both internally and externally.

Responsibilities:

• Develops, drives, and executes an overall client growth strategy, identifying new opportunities for the firm to provide services to the client(s).

• Anticipate and understand client needs, preferences, goals, and current satisfaction level through a deep understanding of the client’s business and industry. Provide customized solutions to meet those needs.

• Initiate and maintain relationships with key contacts, including clients, partners, community stakeholders, and political entities. Guide relationships with key clients.

• May lead or collaborate with other internal staff on community wide engagement efforts to strengthen the firm’s brand and connections to key decision-makers relevant to the client based on client type.

• Serve as the main point of contact for the specified client, ensuring their satisfaction and addressing any concerns or issues promptly.

• Align technical and project management expertise to meet client needs and coordinate with leadership to ensure client objectives and standards are met.

• Manage project pursuits with the client and have high level understanding of all projects with the client to ensure contractual obligations are being met and client satisfaction. 2

• Lead the pursuit effort for proposals related to the client. This includes coordinating with internal staff to describe the project and identify resources to best position for the opportunity. Also includes working with Marketing staff to prepare resumes and formal proposals.

• May serve as a project manager, or have technical involvement, with one or more projects with the client.

• Leads all client negotiations and ensures client-specific billing and contract standards are applied.

You are passionate about:

• Working collaboratively with others.

• Having ownership in the work you do.

• Using your talents to positively affect communities.

You bring to the team:

• Strong communication skills.

• Ability to contribute and work well on a team.

• Bachelor’s degree in engineering, sciences, planning, landscape architecture, business, or related field preferred.

• Minimum of 12 years’ experience in the consulting industry.

• Minimum 8 years’ experience in project and client management.

• Familiarity with community and state-wide engagement strategies.

• Ability to build and maintain relationships with key stakeholders.

• Proactive problem-solving and strategic thinking.

Olsson is a nationally recognized, employee-owned firm specializing in planning and design, engineering, field services, environmental, and technology. Founded in 1956 on the very mindset that drives us today, we’re here to improve communities by making them more sustainable, better connected, and more efficient. Simply put, we work to leave the world better than we found it.

As an Olsson employee, you’ll receive our traditional benefits package (health care, vision, dental, paid time off, etc.), plus you’ll:

• Become an owner in the company after your first year through our Employee Stock Ownership Plan (ESOP)
• Engage in work that has a positive impact in communities
• Receive an excellent 401(k) match
• Participate in a wellness program promoting balanced lifestyles
• Benefit from a bonus system that rewards performance
•  Have the possibility for flexible work arrangements

Olsson is an EEO employer. We encourage qualified minority, female, veteran and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment, or any employee because of race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender, disability, age, or military status.