Banquet Server | On Call - job 1 of 2

As a Banquet Server at the Omni Chicago Hotel, your primary responsibilities will include serving food and beverages for various events, adhering to professional service standards, attending to guest needs, and ensuring that all tasks outlined in the Banquet Event Orders (BEOs) are fulfilled. You'll also be involved in setting up tables, carrying trays, and reporting any equipment issues to the Banquet Manager, all while delivering an exceptional experience to our guests.

To be considered for the Banquet Server role at Omni Chicago Hotel, candidates should have previous serving experience, preferably in a four-star or four-diamond hotel or resort setting. You'll need to be TIPS certified and able to communicate effectively in English. A flexible schedule is also crucial, as the position requires availability on days, nights, weekends, and holidays.

On-Call Banquet Servers at the Omni Chicago Hotel receive competitive hourly wages, and upon meeting eligibility requirements, you may have access to various health benefits, a Pre-Tax Commuter Program, and Accrued Paid Leave. Furthermore, you'll enjoy discounts at the hotel’s restaurant, access to the fitness center, discounted parking, and special rates at other Omni properties.

While previous banquet service experience is preferred for the Banquet Server position at Omni Chicago Hotel, it is not strictly required. However, having experience in a formal dining setting can significantly benefit your application, as the role demands a clear understanding of high service standards and guest interaction.

The typical work schedule for a Banquet Server at Omni Chicago Hotel is quite flexible. As an on-call position, you’ll be expected to work various shifts, including days, nights, weekends, and holidays, based on the events scheduled at the hotel. This flexibility makes it ideal for individuals seeking dynamic work hours.

Highlight any prior experience in the hospitality industry, particularly in banquet settings. Discuss specific roles where you've provided excellent service and worked in a fast-paced environment to demonstrate your readiness for this position.

Explain your time management strategies, such as focusing on immediate guest needs first, working efficiently during setup, and communicating with team members to ensure a smooth flow of service during peak times.

Provide a specific instance where you effectively resolved a guest complaint, emphasizing your ability to remain calm, listen actively, and take appropriate actions to satisfy their needs.

Research and express an understanding of Omni Chicago’s reputation for exceptional service. Mention the importance of professionalism and guest satisfaction, demonstrating that you align with their standards.

Discuss the importance of empathy, active listening, and corrective actions, such as offering to replace the meal or involving a manager if needed, illustrating that you prioritize guest experience.

Emphasize collaboration, communication, and mutual support with your colleagues, and how a strong team can enhance the overall guest experience during events.

Outline your familiarity with liquor liability laws and your commitment to following them, including checking IDs and monitoring guests’ consumption, demonstrating your understanding of responsibility.

Highlight your customer service skills, attention to detail, ability to multitask, and prior experience that showcases how these traits benefit guests and enhance their experience at events.

Discuss steps such as reviewing the Banquet Event Orders (BEOs), setting up tables, ensuring all equipment is in place, and attending pre-meal meetings to understand your roles and tasks better.

Express your passion for hospitality, your admiration for Omni Chicago’s commitment to excellence, and how you aim to contribute to their outstanding service culture while gaining valuable experience.