Field Service Engineer II

As a Field Service Engineer II at Omnicell, your primary responsibilities include performing independent onsite troubleshooting, preventive maintenance, and emergency maintenance of our electro-mechanical and automation solutions. This role involves regular communication with director-level nursing and pharmacy staff, addressing more complex issues, and providing coaching and mentoring to team members as needed.

The qualifications for a Field Service Engineer II at Omnicell include a Bachelor’s degree in Engineering, Technology, or a related field along with one year of relevant experience, or an Associate's degree with four years of experience, or a total of seven years of equivalent experience. Coursework in Network Engineering, Robotics, Electronics, and familiarity with FDA regulations is preferred.

Field Service Engineers II at Omnicell work in a dynamic environment that involves frequent local travel to customer sites. Work conditions include the ability to lift 50 pounds and may require being available for on-call rotations, including weekends. A valid driver's license and an acceptable driving record are necessary due to the nature of the role.

Field Service Engineers II play a crucial role in healthcare at Omnicell. By ensuring that pharmacy and supply automation systems are running efficiently, you help healthcare providers improve patient care outcomes. Your technical skills enable medical personnel to deliver timely services and maintain high-quality patient care standards.

There are various opportunities for advancement for Field Service Engineers II at Omnicell. You can progress into specialized roles focusing on automated or robotic products, take on leadership responsibilities, and expand your expertise through continuous learning options. Omnicell encourages personal and professional growth, making it an excellent place to build your career.

When discussing your troubleshooting process, highlight your systematic approach: first, gather information on the issue through customer feedback, then assess the equipment and use diagnostic tools to identify the problem. Provide an example from your past experience where this method led to a successful resolution.

In your response, detail any prior work with automated systems and emphasize relevant tasks you've performed, such as preventive maintenance or troubleshooting. Be sure to mention specific systems you've worked on, especially if they relate to pharmacy or medical applications, showcasing your expertise.

Explain how you prioritize based on the urgency and impact of service requests on patient care. Discuss using criteria such as response times required, the nature of the malfunction, and communication with the healthcare staff to effectively manage your workload.

Share an instance where you translated complex terminology into layman’s terms, emphasizing your ability to ensure understanding among nursing or pharmacy staff. Highlight how this communication improved collaboration and led to quicker resolution of issues.

Discuss your knowledge of safety protocols such as patient safety, equipment handling, and compliance with regulatory standards. Emphasize how you adhere to these protocols to ensure not just personal safety but also the safety of patients and medical staff.

Articulate your methods for staying calm under pressure, such as focusing on the task at hand, collaborating with your team, and communicating with hospital staff to keep them informed. You could also give an example of a past emergency situation you successfully managed.

Share your passion for contributing to patient care and the meaningful impact technology has on health outcomes. Highlight experiences that solidified your commitment, such as witnessing how your work improved healthcare delivery in your previous roles.

Be honest about a past mistake, focusing on what you learned and how you took ownership of the situation. Explain the steps you took to rectify the error and how that experience helped you grow as a Field Service Engineer.

List specific tools and technologies relevant to the role, such as diagnostic software for troubleshooting medical devices or tools you’ve used for mechanical repairs. This shows your readiness to handle similar equipment at Omnicell.

Discuss your approach to customer service, such as listening carefully to customer needs, providing timely updates, and following up after a service call to ensure issues are resolved. Give examples of how your service has led to increased client satisfaction.