Technical Solutions Engineer II

As a Technical Solutions Engineer II at Onbe, your main responsibilities include collaborating with customers and internal teams during the sales lifecycle to understand and document solution requirements. You'll analyze existing partner workflows, propose optimizations, and create integration diagrams. Additionally, you will support technical discussions, assist in demonstrating product capabilities, and act as a resource for both Sales and Product teams, ensuring smooth onboarding and integration processes.

To apply for the Technical Solutions Engineer II position at Onbe, candidates should have 2-4 years of experience in a technical sales or solution engineering role. Strong communication and project management skills are crucial, as well as familiarity with payments and technical tools such as RESTful APIs, Dynamics CRM, and Postman. A dedication to problem-solving and a detail-oriented mindset will help you excel in this role.

Yes, experience in the payments industry is highly beneficial for a Technical Solutions Engineer II at Onbe. The role requires understanding various aspects of payments, such as program management and gateways. This knowledge will enable you to provide insights when collaborating with partners and customers, ensuring that our solutions fit seamlessly into their existing workflows.

The work culture at Onbe is focused on openness, innovation, and collaboration. As a Technical Solutions Engineer II, you will thrive in an inclusive environment that values diverse perspectives and ideas. The company promotes continuous learning, and you will have opportunities to contribute to its culture through internal initiatives focused on wellness, diversity, and community outreach. Onbe's commitment to celebrating differences means you can truly bring your whole self to work.

Absolutely! At Onbe, there are numerous professional growth opportunities for a Technical Solutions Engineer II. The company encourages employees to advance their skills and knowledge, providing resources for training and development. Additionally, since the role involves collaboration with various teams, you'll have the chance to learn from different aspects of the business, influencing product strategy and customer experience along the way.

When answering this question, highlight your interest in FinTech and how Onbe's commitment to innovation resonates with your professional ambitions. Discuss specific aspects of the role that excite you, such as working with cutting-edge payment solutions and collaborating with diverse teams to solve complex problems. Be sure to convey your enthusiasm for contributing to a company that values diversity and inclusion.

To answer effectively, describe your systematic approach to gathering information from stakeholders, such as conducting interviews or surveys to capture user needs. Illustrate your ability to translate these requirements into documentation, emphasizing your attention to detail and focus on clarity. Providing an example from past experiences can strengthen your answer.

When addressing this question, share a specific instance where you proactively identified a product gap and the steps you took to address it. Focus on your analytical skills and collaborative efforts with cross-functional teams to ensure your solution was practical and aligned with customer needs. Conclude by highlighting the positive outcome from your initiative.

Explain your methodology for evaluating customer workflows, such as mapping out the existing processes and identifying pain points. Discuss how you use data-driven insights to propose improvements that enhance user experience while easing the implementation of solutions. Mention your communication skills in conveying these optimized workflows to stakeholders.

Share your strategies for prioritizing tasks based on urgency and impact when managing multiple projects. You might want to talk about tools you use for project management or how you communicate with your team to ensure alignment on priorities. Emphasize your organizational skills and flexibility in adapting to changing priorities.

Highlight the importance of clear and effective communication in your role, emphasizing how it helps foster collaboration among teams and ensures that customer needs are understood and met. Discuss how you communicate complex technical concepts simply, making them accessible to various stakeholders, including non-technical team members.

Discuss your hands-on experience with APIs, providing examples of how you've previously utilized them in solutions or during integrations. Mention any specific tools or platforms you've worked with, such as Postman or RESTful API. You could also illustrate your understanding of best practices in API usage and how you support customers in navigating these tools.

Provide concrete examples where your collaboration with sales teams led to successful outcomes, such as acquiring new clients or enhancing customer relationships. Discuss how your technical input helped address customer concerns during the sales process and facilitated smoother transitions to new solutions.

Emphasize your commitment to thorough documentation as a best practice. Talk about how you maintain knowledge bases and create accessible resources to enhance team efficiency. Mention specific tools (like Confluence) you use for documentation and how this approach benefits your team's collaborative efforts in achieving common goals.

Articulate your understanding of how diversity and inclusion contribute positively to workplace culture and innovation. Share your belief that varied perspectives lead to better problem-solving and customer engagement outcomes. Express your alignment with Onbe’s values, showcasing your commitment to fostering an inclusive environment in your future role as a Technical Solutions Engineer II.