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Client Experience Associate

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Fast Facts

Join Otus as a Client Experience Associate, where you'll support K-12 clients by facilitating onboarding, providing product support, and enhancing their engagement with our seamless learning platform.

Responsibilities: Support client implementation and onboarding, deliver exceptional product support, and facilitate professional development workshops while monitoring client health and technical needs.

Skills: Excellent communication, interpersonal skills, technical problem-solving, strong organizational and prioritization abilities; Spanish language skills are a plus.

Qualifications: Bachelor’s Degree required; 2+ years of experience in education, along with a strong operational mindset and a desire to assist others are preferred.

Location: This role is based in Chicago, Illinois, with potential national travel of up to 30%.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $45,000 - $65,000.

Client Experience Associate

About the Company

Otus offers a seamless K-12 learning platform for administrators, teachers, students, and families.

We implement amazing ideas from awesome people and we need more awesomeness on our team. Are you passionate, collaborative, love to geek out on technology, and want to work for a mission-driven company that is shaping the way teachers, students, and parents of students learn together? If so, we want to hear from you.

Our diverse team consists of talented designers, developers, coaches, and leaders who share a variety of interests. You'll find musicians, world travelers, beer enthusiasts, nerds, sports fans, and all-around great people who shape our positive culture.

Your Role

We are looking for a highly motivated Client Experience Associate to join our incredible team at Otus.

Our top priority on the Client Experience Team is to support our clients and provide world-class service throughout their implementation. The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and a knack for building relationships. Experience with Otus and leading professional development for adults is a plus. Thriving in this role requires collaboration, creativity, and adaptability in a fast-paced environment, as well as a strong work ethic and a passion for learning.

This role will report to either our Sr. Director of Client Experience or Manager of Client Experience.

Responsibilities

Client Implementation: Onboarding, Adoption, Retention

Support Client Experience Partners and our clients during the onboarding and implementation process.
Learn the various integration methods and best practices that align with each client’s needs, structure, and objectives.
Address a range of client technical questions, from basic to advanced, and collaborate with team members as needed.
Monitor client health and usage to ensure ongoing progress toward their goals.
Assist in preparing for Annual Business Reviews (ABRs) before client renewals.

Professional Development

Help facilitate onsite or remote Otus training sessions, professional development workshops, and webinars.
Partner with Client Experience Partners to develop campaigns and events that drive engagement and increase usage.
Collaborate with other teams to ensure educator perspectives are reflected in all Otus communications.

Client Support

Deliver exceptional product and technical support.
Manage client technical cases, address questions, and help resolve issues to ensure timely follow-ups.

Product Development

Develop a deep understanding of the web-based platform and stay informed on the latest updates.
Contribute to our knowledge base by tracking and documenting feature requests.
Participate in the product development prioritization process.
Attend release meetings and provide user feedback to the appropriate teams.

Other job-related duties as assigned.

Qualifications

An outgoing personality that resonates in-person, over the phone, and in email.
Excellent communication and interpersonal skills.
Engaging verbal and written communication skills, including presentation skills .
The ability to solve technical problems.
Strong operational and data-driven mindset.
Patience in dealing with complex issues and a variety of personalities.
Motivation and desire to help others.
Careful attention to detail.
Strong organizational and prioritization skills.
Foreign language skills, especially Spanish, are a plus.
Minimum of an earned Bachelor’s Degree.
2+ years of experience as a teacher, instructional/technology coach, or school administrator.
Ability to travel up to 30% nationally.

Benefits and Perks

Excellent Medical, Dental and Vision coverage effective day 1 of employment
20 PTO days per year
5 Sick days per year
16 Holidays per year, including your birthday and a day to do something you love
12 weeks of full paid parental leave for the care of a new child
$1,500 Annual Professional Development/Tuition Reimbursement Benefit
Employer Paid Life and Short & Long Term Disability Insurance
401K Plan with a Safe Harbor Employer Match (up to 4%)
$500 per year Work From Home Allowance
MacBook Pro and two screens for your home office
Company SWAG

Otus is an Equal Opportunity Employer and embraces diversity of every kind. You must be legally authorized to work in the US. Unfortunately, the company is unable to support sponsorships at this time.

Average salary estimate

$55000 / YEARLY (est.)

min

max

$45000K

$65000K

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What You Should Know About Client Experience Associate, Otus

If you’re ready to take the next step in your career as a Client Experience Associate, Otus in Chicago is the perfect place for you! At Otus, we are committed to transforming K-12 education with our innovative learning platform, and we want you to help us make it a reality. As our Client Experience Associate, you will play a pivotal role in supporting our clients throughout their onboarding journey, ensuring they get the most out of our services. Your day will involve answering client queries, facilitating training sessions, and working collaboratively with our amazing team to drive engagement. You’ll find yourself monitoring client health, preparing for key reviews, and helping educators navigate our platform like pros. We’re looking for someone with exceptional communication skills, a knack for problem-solving, and a passion for helping others thrive. If you have a background in education, are skilled at juggling multiple priorities, and are ready to contribute to a mission-driven company, we’d love to have you on our diverse team. At Otus, you’ll join a group of creative thinkers who love what they do—be it teaching, designing, or developing tech solutions for classrooms. Plus, with benefits like generous PTO, professional development support, and a dynamic work environment, it’s a place where your input matters! Ready to leap into this exciting opportunity and make a difference? Join us at Otus as a Client Experience Associate!

Frequently Asked Questions (FAQs) for Client Experience Associate Role at Otus

What are the main responsibilities of a Client Experience Associate at Otus?

As a Client Experience Associate at Otus, your primary responsibilities include supporting clients during their onboarding process, providing technical assistance, and facilitating professional development workshops. You will be instrumental in monitoring client health and ensuring that they are making progress with our platform. Your role will also involve collaborating with various teams to enhance the overall client experience and contribute to our knowledge base by tracking feature requests.