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Global Partner Specialist

About the Company:

Ouro is a global, vertically-integrated financial services and technology company dedicated to the delivery of innovative financial empowerment solutions to consumers worldwide. Ouro’s financial products and services span prepaid, debit, cross-border payments, and loyalty solutions for consumers and enterprise partners.

Ouro's flagship product Netspend provides prepaid and debit account solutions that connect customers with secure, convenient access to global payment networks so they can manage their money and make everyday purchases. With a nationwide U.S. retail network, customers can purchase and reload Netspend products at 130,000 reload points and over 100,000 distributing locations.

Since Ouro's founding in 1999 by industry pioneers Roy and Bertrand Sosa, Ouro products have processed billions of dollars in transaction volume and served millions of customers worldwide. The company is headquartered in Austin, Texas with regional offices around the world. Learn more at www.ouro.com.

About the position:

A Ouro Partner Specialist, is part of the support team that provides information to our global partners in a professional and timely manner. The professional and resourceful leaders who fill this role will support internal Ouro employees and our partnership network as they expertly navigate multiple tools to resolve the issues presented through calls, chats or emails.

Work varies and includes things like handling escalations, assisting tellers with tool navigation, answering process questions, setting up partner tools with what they need to conduct business, pulling invoice information for accounting, working fraud emails to freeze funds before bad actors can steal them or even assisting leadership with ad hoc projects. This wide variety of functions keeps OPS’s connected to contacts in multiple departments and highly (visible and) valued within Ouro.

OPS’s communicate clearly and efficiently, track multiple partner and client issues, and keep leadership alert to knowledge or training concerns they identify. They take ownership by working issues presented to either group via email or phone.

This team closely works together to cover 100% of all responsibilities daily and stays flexible to work any of the hours Partner Services is open to support their peers and the business.

Position Requirements:

  • To be successful, a Ouro Partner Specialist must possess strong written and verbal communications skills.

  • Duties require organizational skills and attention to detail including time management and multitasking skills because you may be given several different tasks at a time. 

  • Ability to stay on task with minimal supervision is required.

  • Experience de-escalating people, superior soft skills and ability to think outside the box are desired as well as someone who actively looks to continuously grow their skills, knowledge and abilities. This position fits someone best who owns the business and wants to grow within Ouro. 

  • Ability to work onsite in our office in Austin, Texas.

  • For this role, a high school education is required, and university level course work is appreciated.  

Average salary estimate

$55000 / YEARLY (est.)
min
max
$50000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Global Partner Specialist , Ouro

Join Ouro as a Global Partner Specialist in Austin, where you'll immerse yourself in an innovative financial services environment dedicated to empowering consumers worldwide. At Ouro, known for its flagship product Netspend, you'll play a vital role in supporting our global partnerships by providing timely information and solutions. Your day-to-day will be dynamic, encompassing a variety of tasks like handling escalations, guiding our partners with tool navigation, and addressing process questions. You'll collaborate closely with internal teams to ensure our partners have everything they need to conduct their business efficiently. Your keen attention to detail, strong communication skills, and knack for multitasking will allow you to thrive in this role. It's not just about answering calls or responding to emails; it’s about building relationships and becoming the backbone of our partner support network. Whether you’re pulling invoice information for accounting or freezing funds to prevent fraud, every task you take on will be crucial. If you're someone who loves a challenge, enjoys collaborative environments, and is eager to grow your career with us, you're already a great fit for our team's dynamic culture. Let’s navigate this journey together at Ouro!

Frequently Asked Questions (FAQs) for Global Partner Specialist Role at Ouro
What are the main responsibilities of a Global Partner Specialist at Ouro?

As a Global Partner Specialist at Ouro, your main responsibilities include providing exceptional support to our global partners, handling escalations, assisting team members with tool navigation, and answering process queries. You'll be integral in ensuring that all partnership-related issues are resolved swiftly and effectively, enabling our partners to maximize their business potential.

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What skills are necessary for success as a Global Partner Specialist at Ouro?

To excel as a Global Partner Specialist at Ouro, you will need strong written and verbal communication skills, organizational abilities, and a keen attention to detail. Additionally, excellent multitasking and time management skills are essential, as you'll often juggle multiple tasks while maintaining a high level of professionalism and support.

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What qualifications are required for the Global Partner Specialist position at Ouro?

For the Global Partner Specialist position at Ouro, a high school education is required, while university level course work is appreciated. It is also advantageous to have experience in customer service, problem-solving, and the ability to de-escalate situations effectively, which will help you navigate the needs of our diverse partner network.

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Is the Global Partner Specialist role at Ouro a remote position?

The Global Partner Specialist role at Ouro requires you to work onsite in our Austin, Texas office. This in-person environment is vital for fostering strong relationships with your teammates and partners, and ensuring effective communication and collaboration.

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What growth opportunities exist for a Global Partner Specialist at Ouro?

At Ouro, we value continuous learning and professional growth. As a Global Partner Specialist, you will have the opportunity to expand your skills and knowledge, with potential pathways to advance within the company. We encourage our team members to take ownership of their careers and seek advancement opportunities as they demonstrate their capabilities.

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Common Interview Questions for Global Partner Specialist
Can you describe a time when you resolved a challenging issue as a Global Partner Specialist?

In answering this question, reflect on a specific instance where you successfully navigated a complex situation. Focus on the steps you took to identify the problem, engage with the partner or team involved, and the outcome of your efforts. This showcases your problem-solving skills and resourcefulness.

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What communication strategies do you find most effective when dealing with partners?

Share your approach to communication that emphasizes clarity and empathy. Discuss the importance of active listening and tailoring your message to the partner's needs, which can enrich your relationship and foster trust.

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How do you prioritize tasks when handling multiple responsibilities?

Explain your method for prioritization, such as utilizing lists or digital tools to manage your workload. Highlight your ability to assess urgency and importance to ensure critical tasks are completed on time.

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How would you handle a situation where a partner is frustrated with our service?

Discuss your approach in de-escalating situations. Emphasize the importance of listening to the partner’s concerns, validating their feelings, and working collaboratively to find a solution. Highlighting your soft skills can greatly impress the interviewer.

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Describe your experience with tools and technology in partner support.

Detail any relevant experience you have with specific tools and software that enhance support functions. This could include CRM systems or communication platforms that help facilitate your work and improve partner interactions.

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What do you know about Ouro and its products?

Demonstrate your understanding of Ouro's mission and range of products. Discuss Netspend and its significance in the prepaid and debit account solution space, reflecting your preparation and enthusiasm for the role.

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How do you stay organized in a fast-paced work environment?

Share techniques that help you maintain organization, such as time-blocking or setting daily goals. Illustrate how these methods contribute to your productivity and efficiency, essential attributes for a Global Partner Specialist.

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What motivates you to work in the financial services sector?

Reflect on your passion for helping consumers and businesses manage their finances better. This could include a personal story or how you believe financial empowerment can positively impact lives.

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How do you approach working collaboratively with internal teams?

Discuss your experience in working with cross-functional teams. Emphasize the importance of communication, mutual respect, and leveraging diverse skills to achieve common goals.

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What are your long-term career goals, and how does the Global Partner Specialist role fit?

Share your aspirations of growth within the financial services industry. Explain how the Global Partner Specialist position aligns with these goals by providing valuable experiences and skills that will contribute to your overall career development.

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Netspend & Rêv come together to be the most innovative & accessible company in financial services, focused on helping consumers around the world manage and get more value for their money.

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Full-time, on-site
DATE POSTED
March 14, 2025

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