Job details

Partnership Success, Support Associate

Get a free resume review

Overflow.

The Most Powerful Giving Platform On The Planet.

Overflow is the philanthropy platform for today pairing modern technology with an uncomplicated approach to giving. We are a Series B startup founded in Silicon Valley with an audacious mission to inspire the world to give. We are backed by top-tier VC firms (Uncork, Craft & Village Global) and strategic angels & leaders within organizations like Hubspot, Golden State Warriors, Carta, Lyft, Stripe, & Venmo.

We are addressing a $450B philanthropic market ripe for disruption. Overflow is a B2B SaaS company that unlocks net-new donations for nonprofits solving some of the most pressing problems we face as a civilization. We are working to make generosity frictionless across all asset classes and we are starting with stocks. Some of the top nonprofits in the world trust us and we are positioned to lead the market as a top payments provider. Learn more about why we started this company.

FOUNDING PRINCIPLES

Overflow was founded on the Ancient Christian Proverb 11:24 “The world of the generous gets large and larger.” It is teachings similar to this that guides, empowers, and directs our executive leadership team.

In Office Requirements

Monday & Wednesday collaboration days are mission critical to each role.

Birmingham, Alabama

JOB DESCRIPTION

As a Support Associate, you’ll respond to incoming inquiries from donors and clients with a combination of knowledge, professionalism, and empathy. You’ll be responsible for graciously handling support tickets via email and phone channels. You’ll be successful in this role if you diligently work to become a product expert, which will quickly build trust with donors and clients. Your adept handling of inquiries and dedication to providing exceptional support will maintain the Overflow standard of world-class support.

REPORTS TO

Support Specialist Lead - Kevin Bautista

RESPONSIBILITIES

Use product knowledge to respond professionally and knowledgeably to donor and client support inquiries
Ensure excellent tracking of tickets and documentation of best practices
Maintain and continue to enhance our support response templates and help articles
Communicate effectively with Overflow’s engineering team to inform product updates, issues, bug reports, and feature requests
Work closely with the Success Team to ensure transparency
Be an expert on Overflow’s suite of products

NON NEGOTIABLE QUALIFICATIONS

Alignment to Overflow’s mission to Inspire The World to Give founded on Christian Proverbs 11:24 “The world of the generous gets larger & larger.”
Agreement with Overflow Values which inspires Overflow Company Culture
Willingness to travel & participate in in person gatherings
Commitment to serving the evangelical Christian church space, along side wider 501c3 non profit space

DESIRED TECHNICAL SKILLS & APTITUDES

You are deeply passionate and curious about the work of churches and nonprofits and how it can be accelerated through innovation and generosity.
You care about the details and won't stop until a solution is found.
You engage clients and donors from a place of authenticity and empathy, seeking to creatively problem solve to meet needs.
You're an outstanding verbal communicator that knows how to think on your feet and work with a team to to reach the best possible solution.
You're an exceptional written communicator with a talent for making clients and donors feel known and understood, and an ability to craft comprehensive, well-informed communications.
You are exceedingly organized and are skilled in managing and following up on many tasks at once.
You are ready to move fast and learn fast!
Willingness to participate in light support monitoring during certain holidays and additional work during peak giving seasons.
Experience on the staff of nonprofits or churches is a huge bonus!

TECH STACK

GENERAL TEAM
- Slack
- Google Suite
- Notion
- Zoom
- Canva
- Pitch
SUPPORT TEAM
- Zendesk
- Monday
- AirCall
- ChurnZero
- Loom
- TextExpander

OFFER LETTER

COMPENSATION PACKAGE

BASE SALARY 💰 Payable on a bi-monthly basis & subject to all withholdings & deductions as required by law

EQUITY GRANT 📈 Subject to approval by Board of Directors, 4 year vest, 1 year cliff

BENEFITS OFFERING

*These details are for information purposes and are subject to any company policy or plan changes

Medical Health Plan 🏥

Dental Care Plan 🦷

120 hours paid time off (PTO) earned on an accrual basis 🏖️

Company-paid holidays 🎄 🎇 ✝️

Dependent Care FSA (DCFSA) 👪🏼

Paid parental leave plans 👩🏼‍🍼👨🏽‍🍼

Generosity Fund 🎁

Disney Park Experience 🐭 🏰

401(k) Plan

IRL Gatherings

Mental Health Stipend

Average salary estimate

$60000 / YEARLY (est.)

min

max

$50000K

$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Partnership Success, Support Associate , Overflow

Join Overflow as a Partnership Success, Support Associate in Birmingham and be part of a mission-driven team that inspires the world to give. This isn’t just another job; it’s an opportunity to play a vital role in transforming philanthropy with a powerful giving platform designed to make generosity seamless. As a Support Associate, you’ll be the first point of contact for donors and clients, answering their inquiries with care, professionalism, and deep product knowledge. Your day-to-day will involve managing support tickets through email and phone, where your empathetic approach will build trust and foster excellent relationships. With a commitment to maintaining Overflow's high standards, you’ll contribute to refining our support templates and documentation. You'll also collaborate closely with our engineering and success teams to share insights and feedback, ensuring our products continue to meet user needs effectively. Alignment with our mission and values is essential, as is the ability to adapt in a fast-paced environment. If you’re a detailed-oriented communicator passionate about nonprofits and innovation, this is your chance to make a real impact. Ready to help us inspire generosity? Let’s make a difference together at Overflow.

Frequently Asked Questions (FAQs) for Partnership Success, Support Associate Role at Overflow

What are the key responsibilities of a Partnership Success, Support Associate at Overflow?

As a Partnership Success, Support Associate at Overflow, your primary responsibilities will include responding to support inquiries from donors and clients, providing exceptional service through emails and phone calls, and ensuring every interaction reflects our mission of inspiring giving. You'll also track support tickets effectively, enhance our help articles, and communicate with the engineering team about product updates and features.