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Assistant Store Manger, Chatham, MA

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Southern Tide, LLC

Chatham, MA - Southern Tide

At Southern Tide, our mission is to share our love for the coastal lifestyle through premium products, experiences, and service.

We offer competitive benefits packages which may include generous vacation policy, health and wellness coverage, 401k with company match, discounted stock purchasing, options for education reimbursement, and amazing product discounts!

The Assistant Store Manager of Southern Tide is responsible for supporting the store manager in the execution of the store strategy to achieve performance goals. This role will lead others by teaching and coaching store staff to cultivate a high performing team to deliver a best-in-class experience to our customers. The individual is a role model for creating exceptional customer experiences and is responsible for driving the business forward within his/her store.

Crew Position:

In partnership with the store manager ensure the store is on target to achieve financial targets through monitoring and improvement in the measurable statistics that drive the business. Monitor team sales targets and other metrics and provide feedback and analysis to the store manager.
Manage store staff to maximize sales, traffic flow, floor coverage and customer engagement; adjust schedules as necessary.
Lead by example and model behavior reflecting the company’s core values. Appropriately manage conflict and take ownership for your part in the team dynamic.
Model and supervise the selling environment, providing consistent coaching on sales, product and staff training to ensure the highest level of customer service and sales.
Partner with the store manager to execute effective store communications, ensuring staff is involved and updated.
Take ownership for maintaining the Southern Tide aesthetic across all touch points including associate presentation, dress, visual standards, maintenance and merchandising to create a fully branded environment.
Assist in recruitment, selection, and onboarding of store staff.
Train, guide, and coach staff on selling and service skills, driving them to create transformational customer experiences and exceed sales targets.
Ensure visual merchandising and maintenance standards are met at all times.
Consistently adhere to all operational policies and procedures.
Take ownership for accuracy of information entered in POS and other technology as required.
Make bank deposits.
Open and close store and/or registers.
Lead team in handling of merchandise receipts and transfers quickly and accurately.
Lead team in the visual merchandising of sales floor.
Understand, execute, and train all cash handling and reporting functions.
Enforce people policies and ensure accurate and timely processing of employee paperwork (including but not limited to payroll & time/attendance, employee changes & employee discipline).
Protect company assets by adhering to all loss prevention and operational policies & procedures.

What all hands on deck looks like…

A strong communicator who guides and influences others effectively
Are comfortable facilitating conflict resolution through interpretation of company policies
An analytical thinker who feels comfortable problem solving
Successfully multitasking and keep everything organized
A natural leader who enjoys “doing”

Know the ropes:

High school diploma or equivalent. Bachelor’s degree with a focus in Business and/or Merchandising preferred
Generally, 4+ years retail experience with a minimum of two years retail store supervisory/management experience
Solid computer skills-proficient in Outlook, Excel and Word
Basic retail math skills
Experience with POS systems, a plus
Exposure to merchandising and retail visual concepts

This Company is an equal opportunity employer and does not discriminate against qualified applicants based on based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making, lawful off-duty use of marijuana, any other characteristic protected by law, or any combination of two or more of the characteristics listed here. If you need an accommodation to complete an online application, please contact the location you are applying to or contact us at 1-888-725-1899.

U.S. EEOC: Know Your Rights

Southern Tide participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish.

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Average salary estimate

$50000 / YEARLY (est.)

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$40000K

$60000K

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What You Should Know About Assistant Store Manger, Chatham, MA, Oxford

At Southern Tide, our Chatham, MA location is on the lookout for an exceptional Assistant Store Manager who is excited about our coastal lifestyle and wants to help us achieve our performance goals. Imagine being a part of a vibrant community that not only values quality but also nurtures a love for unique products and experiences. In this role, you will be partnering closely with the Store Manager to drive sales, enhance customer engagement, and create unforgettable experiences for our visitors. You’ll lead by example and empower your team by teaching and coaching them to excel in their roles. Your strong communication skills will shine as you maintain a consistent message throughout the store while also being the go-to person when it comes to resolving conflicts. Additionally, you will oversee various operational aspects, including monitoring financial performance, managing schedules, and upholding our beloved Southern Tide aesthetic. With a keen understanding of retail math and experience in merchandising, you’ll help guide the visual presentation of the store and ensure our staff is well-trained to deliver exceptional service. If you're ready for an exciting, hands-on leadership role where you can make a tangible impact on the team and the customer experience, then Southern Tide in Chatham, MA wants to hear from you!

Frequently Asked Questions (FAQs) for Assistant Store Manger, Chatham, MA Role at Oxford

What are the responsibilities of the Assistant Store Manager at Southern Tide?

The Assistant Store Manager at Southern Tide is tasked with supporting the Store Manager in executing store strategies aimed at achieving performance goals. This includes monitoring sales targets, leading staff, providing coaching, and ensuring exceptional customer experiences. You'll also manage operational tasks such as visual merchandising, POS accuracy, and staff training to uphold the Southern Tide brand.