Director of Customer Success
Primary Location: All U.S. Locations (remote)
Why work at PaceMate?
Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate is one of the nation’s fastest-growing companies in cardiac rhythm management software and remote monitoring. Combining the most technologically advanced cloud-native software, research-grade data, and seamless integrations, PaceMateLIVE™, the company’s flagship remote monitoring software platform, is enabling many of the nation’s most renowned electrophysiologists, device clinics, and healthcare systems to effectively manage their device patient populations. With PaceMate, healthcare organizations can experience comprehensive interoperability and secure data exchange—significantly improving patient outcomes, reimbursements, and productivity.
JOIN OUR TEAM
Joining the PaceMate™ Team means becoming a vital part of a group that is dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies.
We are currently seeking a Director of Customer Success, a critical role in building and developing the PaceMate customer base within represented facilities in the United States. The role of the Director of Customer Success will lead the account management team comprised of Account Managers and Technical Support Specialists. The goal of the Director of Customer Success role is to lead the building of relationships with existing clients and to work closely with them to identify their needs and ensure the PaceMate product and services are utilized appropriately and profitably. They will also develop strategies to grow their client base and ensure that the team is providing quality, cost-effective services. The PaceMate Director will oversee the team which manages, maintains, and upsells existing accounts. This will be accomplished through a variety of activities including but not limited to building corporate level relationships, hospital/group-practice/account quarterly business reviews, and direct interaction and sales calls with key stakeholders. This role will also have significant interaction and collaboration with the PaceMate sales team to manage the onboarding of new clients.
PaceMate offers those employees working full-time a robust compensation and benefit package to include Health and Prescription coverage, Dental, Vision, Long-Term Disability, Short-Term Disability, AD&D, Flexible Spending Account, Healthcare Savings Account, 401k Retirement Savings, Discount Program, Employee Assistance Program, Financial Wellness Program, Paid Time Off, Legal Insurance, Hospital Indemnity, Critical Illness, and Accident Coverage.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
- Serve as the lead point of contact for all clients while building and nurturing trusted, long-lasting relationships
- Collaborate with sales, marketing, product development and service teams to ensure the client is served appropriately
- Gain a deep understanding of the clients’ workflow, needs and what they expect from PaceMate
- Develop tactics that will deliver the most appropriate products or services
- Use of communication skills to present to and influence key stakeholders in customer base.
- Develop your team of Account Managers and oversee key accounts
- Provide clients with product information, demonstrations, analytics, etc.
- Create key opinion leaders/reference sites within each customer & region
- Responsible for both maintaining and growing business in contracted groups
- Manage expenses within budget
- Re-sign current customers on longer term agreements and contract renewals
- Active involvement in weekly and quarterly sales planning process
QUALIFICATIONS
An individual must be able to perform each Essential Function of the job satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified, to perform the essential functions. Nothing within this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
EDUCATION, TRAINING, AND EXPERIENCE
- BA/BS or Equivalent 4-year Technical Degree
- 2-4 years of experience in complex healthcare account management
- 2-4 years of team management in healthcare
- Excellent communication and interpersonal skills
- Computer literate with Excel, Word, Adobe, and PowerPoint
- Sales Management experience
- CRM/Cardiology Account Management Experience Required
REQUIRED EQUIPMENT
- Must have access to stable, reliable internet access.
While performing the duties of this job, the employee is consistently required to remain in a
stationary position, constantly operate a computer or other office equipment, and frequently.
communicate with customers and employees. Must be able to exchange accurate information,
with the ability to effectively utilize voice over internet protocol; and repetitive motions using.
fingers and forearms in data entry.
About PaceMate
Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate offers the most comprehensive remote cardiac monitoring solution in the industry. PaceMateLIVE is the only clinical dashboard with user-friendly integrations for all implantable cardiac devices, ambulatory monitors, consumer ECGs, and heart failure products. PaceMate’s Auto-Triage™ prioritizes patients based on clinician-customized standards—not device alerts—resulting in a substantial reduction in alert burden. With the most live connections through EHR-partnered integrations across Epic, Cerner, and athenahealth, PaceMate offers a true, vetted, and validated industry-leading solution for interoperability: ensuring bi-directional data transfer for more accurate reporting, streamlined workflows, and one-click billing. PaceMate’s software-only, concierge on-demand, and full-service offerings deliver a flexible, customized solution for cardiac practices. Visit PaceMate.com to learn how one platform is transforming the future of digital health.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Join PaceMate as the Director of Customer Success and play a vital role in transforming the landscape of cardiac rhythm management software! We're a fully remote team based across the United States that’s recognized as one of the Top 100 Healthcare Technology Companies. In this position, you will lead our dedicated account management team, working closely with our clients to ensure they get the most out of our groundbreaking PaceMateLIVE™ platform. Your mission? Build lasting relationships and identify specific needs to enhance the use and profitability of our products and services. You'll develop strategic initiatives to grow our client base while maintaining quality service for existing accounts. Using your expert communication skills, you'll influence key stakeholders and collaborate with cross-functional teams including sales and marketing to align our offerings with customer workflows. The role also includes mentoring your team of Account Managers, managing expenses, and actively partaking in the sales planning process. At PaceMate, we offer an enviable benefits package that includes health coverage, retirement savings plans, and generous paid time off. If you're passionate about driving customer success in healthcare technology and love making a positive impact on patient outcomes, we want to hear from you!
Join the Chattanooga Heart Institute as a Scheduling Coordinator, playing a vital role in improving patient care through effective appointment management.
Become a valued delivery driver at Domino's, where growth opportunities and flexible schedules await you!
Join 4Front Ventures as a Dispensary Retail Supervisor and lead a dynamic team within the evolving cannabis industry.
Join Sam's Club as a Baker and Packager Associate where you'll help create a positive customer experience through fresh bakery products and teamwork.
Join Navitus as a Telehealth Pharmacy Technician, where you'll play a pivotal role in optimizing patient medication management in a collaborative environment.
Join CommonSpirit Health as a Patient Service Representative, where you’ll provide essential support to patients and the healthcare team in a collaborative environment.
Become a pivotal member of the Trust & Safety team at World, safeguarding users by developing and enforcing operational policies.
Step into a pivotal role as the first Customer Success & Implementation Manager, actively shaping customer interactions and organizational growth.
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
Sign up for our weekly
newsletter of fresh jobs
