IT Event Support and Multimedia Technician

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Your Career

Palo Alto Networks is looking for a senior level Event Operations Engineer candidate with advanced technical experience supporting live and remote events by utilizing audio/visual solutions in an enterprise environment. The candidate will support highly critical live events using a variety of audio and video technologies such as digital video cameras, video switchers, audio mixers, wireless microphones, speakers, and HDMI connections to video monitors. Candidates will also support remote/hybrid events using Zoom Meeting, Webinar and Events which may integrate with the hardware previously mentioned.

Additionally, this role will involve post-production work, including video editing using Adobe Premiere Pro and similar software, to enhance the quality of our event recordings.  The engineer will also provide desktop support for both Mac and PC environments, and must demonstrate a high technical aptitude.  Due to the dynamic nature of this position, team members are required to be onsite at our headquarters 5 days per week.

Finally, the Sr IT Event Support Engineer must have extensive experience supporting c-level executives and other high level managers and must establish both professional and personal relationships with each.

Your Impact

• Collaboration and Communication
  • Work collaboratively with c-level executive and other high level managers and their executive assistant 
  • Work closely with event coordinators, producers, and other team members to ensure seamless event execution and understand technical requirements to ensure all equipment meets event specifications
  • Communicate effectively with clients and stakeholders, providing updates and addressing concerns as they arise
  • Demonstrate professionalism and tact when dealing with customers and partners at all times
• A/V Setup and Operation
  • Set up, operate, and troubleshoot A/V equipment, including microphones, speakers, projectors, cameras, and monitors
  • Provide on-site and remote technical support during events, addressing issues promptly to minimize disruptions
  • Monitor A/V systems throughout events, making real-time adjustments as necessary
• Post-Production
  • Edit and enhance event recordings using Adobe Premiere Pro and similar software, ensuring high-quality final products
  • Incorporate graphics, audio adjustments, and other elements to create polished videos for distribution

Your Experience 

• Minimum of 3 years experience in related field (audio/visual services, videoconferencing, event production services or related systems) 
• In depth knowledge of A/V technologies including digital video cameras, display/projector devices, remote microphone systems, video switchers, audio mixers & video connectivity 
• Experienced in video production equipment, formats & control rooms to include video matrix switchers, audio mixing boards, & various digital & analog video solutions 
• Experienced with collaboration services e.g., Zoom, Webex, GotoMeeting, etc. 
• Working knowledge of networking such as Ethernet switches, fiber optic & protocol suites i.e. TCP, UDP, HTTP, RTP etc. 
• Excellent written communication, organizational & multi-tasking skills 
• Must be able to work in a flexible environment 
• Digital media expertise with strong background and experience with various Apple/PC platforms and operating systems 
• Post production experience with advanced editing tools (ie. Adobe Suite, QuickTime, Camtasia, etc) including Panopto editor a plus 
• Ability to interface successfully with internal & external clients at multiple levels 
• Ability to travel to remote locations to setup AV equipment for meetings or AV rooms 
• Detail oriented 
• Excellent customer service skills 
• Must be a team player 
• Must be flexible and adaptable to changing schedules and conditions

The Team

Working at a high-tech cybersecurity company within Information Technology is a once-in-a-lifetime opportunity. You’ll join the brightest minds in technology, creating, building, and supporting tools and enabling our global teams on the front line of defense against cyberattacks.

We’re connected by one mission but driven by the impact of that mission and what it means to protect our way of life in the digital age. Join a dynamic and fast-paced team of people who feel excited by the prospect of a challenge and feel a thrill at resolving technical gaps that inhibit productivity.

Compensation Disclosure 

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $91000 - $146500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.