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Strategic Account Manager - job 2 of 11

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.  

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! 

Job Description

Your Career

The  Strategic Account Manager partners with our customers to secure their entire digital experience. You’re motivated by the desire to solve critical challenges facing our customer’s secure environment, so you’re prepared to connect them with a solution for every stage of threat prevention.  This role is a significant driver of company revenue and growth. You’re responsible for leading and driving new engagements within our largest revenue producing clients. As an experienced and dynamic sales professional, you’re 

We know the SASE opportunity is massive. Our solutions are best-in-breed and customers need a trusted cybersecurity partner. Our customers are looking to us to create critical transformations and our portfolio of solutions will help us do that.

Your Impact

  • You will own revenue expansion within Palo Alto Networks’ largest clients
  • You will drive and orchestrate complex sales cycles and work with our internal partners and teams to best serve the customer
  • Your consultative selling experience will identify business challenges and create solutions for our customers
  • Understand the competitive landscape and customer needs so you can effectively position the portfolio of Palo Alto Networks solutions
  • Create clear goals and complete accurate forecasting through developing a detailed territory plan
  • Leverage prospect stories to create a compelling value proposition with insights into value for that specific account
  • Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services
  • Travel as necessary within your territory, and to company-wide meetings

Qualifications

Your Experience

  • Experience and knowledge of SaaS-based architectures, ideally in a networking and/or security industry -  SASE technology is preferred
  • Demonstrated experience selling complex solutions, value selling, and/or consultative sales techniques
  • Technical aptitude for understanding how technology products and solutions solve business problems
  • Identifies problems, reviews data, determines the root causes, and provides scalable solutions
  • Cultivate relationships with our channel partners to bring channel-centric go-to-market approach for our customers
  • Demonstrates in depth knowledge of the full sales cycle and the ability to follow a structured sales process
  • Ability to take a holistic approach to problem solving by understanding the bigger picture, and considering complex interrelationships and outcomes
  • Excellent time management skills, and work with high levels of autonomy and self-direction

Additional Information

The Team

Our sales team members work hand-in-hand with large organizations around the world to keep their digital environments protected. We educate, inspire, and empower our potential clients in their journey to security.

As part of our sales team, you are empowered with unmatched systems and tools, constantly updated research and sales libraries, and a team built on joint success. You won’t find someone at Palo Alto Networks that isn’t committed to your success – with everyone pitching in to assist when it comes to solutions selling, learning, and development. As a member of our sales team, you are motivated by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredibly complex cyberthreats. 

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

Motor-Vehicle Requirement: 
This role may require travel to and from Palo Alto Networks, Inc. business meetings and events and requires reliable transportation to do so.  If a hire chooses to drive in connection with company business, the hire for this role must maintain a valid driver’s license. 

Average salary estimate

$100000 / YEARLY (est.)
min
max
$80000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Strategic Account Manager, Palo Alto Networks

Joining Palo Alto Networks as a Strategic Account Manager means stepping into a dynamic role that’s truly at the forefront of cybersecurity. Based in the vibrant city of Charlotte, NC, you’ll play a critical part in creating safe digital experiences for our clients. Your expertise in consultative sales will be put to the test as you lead and drive new engagements with our largest revenue-producing clients. Picture yourself solving complex challenges in digital security while developing meaningful relationships with your customers. You’ll be responsible for understanding their unique needs and aligning them with Palo Alto Networks’ innovative solutions. In this position, it’s all about connecting the dots – identifying potential problems, creating tailored solutions, and positioning the robust portfolio that your clients can rely on. You’ll also stay ahead of industry trends, leverage success stories, and execute a solid territory plan to expand revenue. What’s more? You won’t be alone on this journey; you’ll collaborate with a dedicated team, bringing a channel-centric approach to the forefront. At Palo Alto Networks, we recognize that ongoing learning and personal wellbeing matter, so we've designed various support programs to ensure you feel empowered and valued as you contribute to our mission of making the digital world safer every day.

Frequently Asked Questions (FAQs) for Strategic Account Manager Role at Palo Alto Networks
What are the responsibilities of a Strategic Account Manager at Palo Alto Networks?

As a Strategic Account Manager at Palo Alto Networks, your responsibilities include leading complex sales cycles, engaging with key stakeholders within major revenue-generating accounts, and driving the expansion of revenue through consultative selling techniques. You’ll identify and address business challenges faced by clients, build strong relationships with channel partners, and ensure your clients' security needs are met with tailored solutions. Your role will also involve staying updated on the latest industry trends to position Palo Alto's products effectively.

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What qualifications are needed for the Strategic Account Manager position at Palo Alto Networks?

To thrive as a Strategic Account Manager at Palo Alto Networks, candidates should possess experience in SaaS-based architectures with a preference for networking or security industries, such as SASE technologies. A demonstrated history of successfully selling complex solutions and strong skills in value and consultative selling are crucial. Technical aptitude, excellent time management, and a holistic approach to problem-solving are essential for effectively addressing client needs and driving results.

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How does Palo Alto Networks support the professional development of Strategic Account Managers?

Palo Alto Networks is committed to the continuous development of its Strategic Account Managers. The company offers personalized learning opportunities and resources designed to enhance your skills and knowledge in cybersecurity. Additionally, employees have access to wellbeing programs, including the FLEXBenefits spending account, which helps support personal and professional growth. This commitment encourages you to pursue innovative practices while contributing to the company's mission.

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What type of travel is expected for Strategic Account Managers at Palo Alto Networks?

Strategic Account Managers at Palo Alto Networks can expect to travel as necessary within their assigned territory, as well as to company-wide meetings. Reliable transportation is required for business-related travel, which is fundamental for engaging directly with clients and stakeholders to further strengthen relationships and enhance security solutions offered to customers.

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What is the team environment like for Strategic Account Managers at Palo Alto Networks?

The team environment at Palo Alto Networks for Strategic Account Managers is collaborative and supportive. You’ll be working alongside passionate professionals who are dedicated to empowering clients and resolving complex cyber threats. This teamwork-oriented culture fosters innovation and encourages sharing insights and best practices, ensuring that you’re never alone in your quest to shape the future of cybersecurity and achieve collective success.

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Common Interview Questions for Strategic Account Manager
Can you describe your experience with consultative selling as a Strategic Account Manager?

In your response, focus on specific examples of how you’ve engaged with clients to identify their needs and developed tailored solutions. Highlight your ability to build relationships and navigate complex sales cycles while showcasing your knowledge of the cybersecurity landscape and how it relates to your clients' challenges.

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How do you stay updated on industry trends relevant to the Strategic Account Manager role?

Mention your strategies for keeping current on trends, such as subscribing to industry reports, following influential leaders on social media, attending conferences, and participating in relevant webinars. Emphasize how this knowledge can be leveraged to inform your sales strategies and provide better solutions for clients.

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What strategies do you employ to identify client needs and create value propositions?

Discuss your approach to engaging clients through active listening and asking targeted questions. Outline how you analyze their challenges to develop tailored value propositions that align with their business objectives and the services provided by Palo Alto Networks.

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Could you provide an example of a complex sales cycle you managed successfully?

When answering this question, walk the interviewer through the stages of a complex sale you navigated, detailing how you managed internal resources, addressed customer objections, and ultimately closed the sale. Highlight what made this sale unique and how you tailored your approach to the client.

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How would you approach networking with channel partners as a Strategic Account Manager?

Talk about the importance of cultivating relationships with channel partners. Share specific methods you’ve used to develop partnerships, including regular communication, joint projects, or co-marketing efforts that resulted in mutual benefit for both your company and the partners.

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What tools and systems do you leverage in your sales process?

You can mention specific CRM systems, sales analytics tools, or communications platforms you’ve used in previous roles. Discuss how these tools enhanced your productivity, helped you manage your sales pipeline effectively, and improved your ability to forecast revenue accurately.

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Can you explain how you would develop a territory plan as a Strategic Account Manager?

In your explanation, describe the process of analyzing the market landscape, identifying key accounts, setting achievable sales goals, and creating a timeline for reaching those goals. Talk about how you would incorporate performance metrics to adapt your strategy as needed.

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How do you handle objections during a sales presentation?

Discuss your method for listening carefully to the client’s concerns, validating their feelings, and providing relevant counterpoints. Use examples to illustrate how resolving objections effectively has led to successful sales outcomes in the past.

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What motivates you to succeed as a Strategic Account Manager?

Share personal motivations that drive your success, such as a passion for problem-solving, the excitement of closing deals, or the satisfaction of helping clients achieve their goals. Relating these motivations to your work with Palo Alto Networks can demonstrate your alignment with the company's mission.

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How do you measure your success in a sales role?

Explain the key performance indicators (KPIs) you typically track, such as revenue growth, client retention rates, or number of new accounts acquired. Emphasize the importance of self-improvement and continuously seeking feedback to refine your approach and strategies.

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Being the cybersecurity partner of choice, protecting our digital way of life.

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April 10, 2025

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