Partnership Development Coordinator

The Partnership Development Coordinator at PWNA is responsible for recruiting and retaining partner organizations on American Indian reservations. This includes developing outreach strategies, matching partners with appropriate PWNA services, processing partner requests, and ensuring effective communication while addressing any concerns or needs partners may have. The role also involves managing seasonal projects and providing ongoing training to partner organizations.

To qualify for the Partnership Development Coordinator position at PWNA, candidates should hold at least a high school diploma, although an associate degree is preferred. Additionally, four years of customer service experience is necessary, along with proficiency in Microsoft Office Suite and strong communication skills. A valid driver's license is also required due to the travel aspect of the role.

Building relationships is central to the Partnership Development Coordinator's role at PWNA. This is achieved through regular site visits, effective communication, and providing necessary training on PWNA services. By actively listening to partners and being culturally aware, the coordinator fosters a respectful environment that enhances collaboration and partnership longevity.

The Partnership Development Coordinator at PWNA can expect to travel approximately 20% to 30% of the time. This travel is primarily to visit partner agencies and assess community needs, participate in outreach efforts, and manage special projects. The travel plans may vary based on project demands or seasonal needs.

Essential skills for the Partnership Development Coordinator at PWNA include excellent oral and written communication, strong presentation abilities, and technical skills in using customer service software. The coordinator should also be adept at teaching procedures and understanding the reservation service structure to effectively support partner organizations.

In recruiting new partners, I focus on understanding their unique needs and how PWNA services can best meet those needs. I begin by conducting thorough research on potential organizations and then engage them with personalized outreach, showcasing the benefits of partnering with PWNA and establishing trust through consistent communication and follow-up.

Effective communication starts with active listening and establishing open lines of dialogue. I make it a point to regularly check in with partners, not just regarding their current requests but also to gather feedback and address any concerns they might have, fostering transparency and collaboration.

For inactive partners, I approach the situation with empathy and curiosity. I reach out to understand their reasons for inactivity and work to identify any barriers they've encountered. I'd propose tailored solutions, whether it be adjusting the services we provide or offering additional support to rekindle the partnership.

In my previous role, I managed a seasonal outreach project aimed at increasing engagement in underserved areas. I coordinated with various stakeholders, developed a structured timeline, and organized community workshops. The outcome was a 20% increase in partner sign-ups, which enhanced service delivery and access for community members.

I prioritize my tasks by evaluating urgency and impact. I use a project management tool to keep track of partners' needs and scheduled outreach efforts, ensuring I meet deadlines for recruitment or special projects. By regularly assessing my workload, I can effectively adjust priorities to align with organizational goals and partner satisfaction.

Cultural awareness is foundational in my work, particularly within diverse communities. I strive to learn about the values and traditions of the partner organizations I engage with, which allows me to communicate respectfully and tailor services to meet their specific cultural contexts, resulting in stronger partnerships.

When faced with requests outside our offerings, I approach the conversation with openness. I listen to their needs fully, then discuss potential alternatives or resources we may have that could still support their objectives. If necessary, I advise them on other organizations that might be more suited to assist, maintaining a supportive attitude regardless of the outcome.

In conducting outreach, I employ a mix of direct engagement methods like phone calls and community events, alongside digital strategies such as social media. Tailoring my approach to each community's unique characteristics helps me connect better and promotes broader impact across the region.

My process includes conducting thorough community assessments, along with direct consultations with leaders from the organizations. I ask open-ended questions to better understand their challenges and aspirations which then inform how we might collaborate effectively.

I utilize customer service software to document all communications meticulously. This involves logging conversations, requests, and follow-up actions to ensure continuity in our interactions and to build a comprehensive partner profile that helps tailor future engagement.