Dutch Speaking IT Support Specialist - Athens (Remote in Greece)

As a Dutch Speaking IT Support Specialist at Patrique Mercier Recruitment, your main responsibilities include providing top-notch technical support to Dutch-speaking clients via phone, email, and chat. You'll diagnose and resolve hardware and software issues, ensuring high customer satisfaction through timely assistance. Additionally, you will document all interactions in the ticketing system and assist clients with software installations and configurations.

To be considered for the Dutch Speaking IT Support Specialist role at Patrique Mercier Recruitment, candidates should be fluent in Dutch and possess a strong command of English. Previous experience in IT support is preferred, along with strong analytical and problem-solving skills, excellent communication abilities, and familiarity with operating systems and remote support tools.

While previous experience in IT support or a similar technical role is preferred for the Dutch Speaking IT Support Specialist position at Patrique Mercier Recruitment, candidates with strong communication skills, a passion for technology, and a willingness to learn are also encouraged to apply. Our training will help you succeed in this role.

The Dutch Speaking IT Support Specialist position at Patrique Mercier Recruitment offers a range of benefits, including a fully paid relocation package if applicable, professional growth opportunities, competitive performance bonuses, health care benefits, and even free Greek language courses. We aim to create an environment where you can thrive both personally and professionally.

Yes, the Dutch Speaking IT Support Specialist role at Patrique Mercier Recruitment is remote, allowing you to work from anywhere in Greece. This flexibility enables you to maintain a good work-life balance while being a key part of our vibrant team.

In addressing technical issues, I follow a systematic approach. First, I carefully listen to the client’s problem and ask clarifying questions to gather all necessary information. Then, I utilize my troubleshooting skills to diagnose the issue, often relying on a combination of knowledge and available tools to find a solution. Communication is vital, so I keep the client informed throughout the process, ensuring they feel supported.

To ensure customer satisfaction, I focus on active listening and understanding the client's needs. I strive to resolve issues on the first contact, maintaining a calm and positive demeanor throughout. It’s important to document interactions for future reference and follow up to confirm that the solution worked, demonstrating commitment to their experience.

My experience with technical troubleshooting involves diagnosing and resolving a variety of issues across different platforms and applications. I have worked with both hardware and software problems, leveraging my skills to systematically identify root causes and implement remedies efficiently.

I prioritize tasks by assessing the urgency and impact of each ticket. Critical issues affecting multiple users are addressed first, while routine queries are managed effectively. I use a ticketing system to stay organized, ensuring that all tasks are tracked and followed up on promptly.

Certainly! One challenge involved a widespread software installation issue impacting multiple clients. By quickly gathering detailed information and collaborating with technical peers, I identified a configuration error that was preventing installations. Once resolved, I communicated the fix and provided clients with best practices, significantly improving their experience.

The most important quality for an IT support specialist is exceptional communication skills. Being able to clearly explain technical concepts in an understandable way helps clients feel comfortable and empowers them to resolve problems effectively. Patience and empathy are also crucial in understanding clients’ frustrations and providing a reassuring support experience.

I stay updated with the latest technology trends through various means, including industry blogs, online courses, and participating in webinars. Joining professional forums and networks helps me connect with others in the field and exchange insights about new tools and trending issues in IT support.

In my previous roles, I have utilized several remote support tools, including TeamViewer, AnyDesk, and remote desktop applications. These tools facilitate efficient troubleshooting by allowing me to remotely access a client's system, significantly reducing resolution times.

When handling difficult customers, I remain calm and patient, actively listening to their concerns. Acknowledging their feelings and empathizing with their frustration helps de-escalate issues. I aim to find a solution proactively and communicate clear steps to resolve their situation.

I want to work as a Dutch Speaking IT Support Specialist at Patrique Mercier Recruitment because I am passionate about technology and helping others. The company's commitment to multilingual support and professional growth aligns with my values, and I appreciate the opportunity to work remotely while contributing to a dynamic team.