Dutch Speaking Media Streaming Support Advisor - Athens (Remote in Greece)

As a Dutch Speaking Media Streaming Support Advisor at Patrique Mercier Recruitment PT, your primary responsibilities include providing exceptional customer service to users in Dutch, troubleshooting technical issues, educating customers on platform features, managing complaints, and documenting customer interactions accurately. You'll also collaborate with technical teams for complex issues and engage in ongoing training to stay updated on product developments.

To qualify for the Dutch Speaking Media Streaming Support Advisor role at Patrique Mercier Recruitment PT, you must be fluent in Dutch with a good command of English. Previous experience in customer service or technical support is preferred, alongside strong problem-solving skills and excellent communication abilities focused on customer satisfaction. A genuine interest in media streaming technologies is advantageous as well.

Essential skills for a Dutch Speaking Media Streaming Support Advisor at Patrique Mercier Recruitment PT include exceptional communication and interpersonal skills, strong analytical and problem-solving abilities, and adaptability to work independently in a remote environment. A customer-centric mindset and flexibility to work various shifts, including evenings and weekends, are also important for success in this role.

The work environment for a Dutch Speaking Media Streaming Support Advisor at Patrique Mercier Recruitment PT is dynamic and supportive, allowing for remote work from Greece. You will be part of a vibrant team that collaborates to enhance customer experiences, and you will have access to ongoing training that enables you to stay informed about the latest product improvements and streaming technologies.

Patrique Mercier Recruitment PT offers an attractive benefits package for the Dutch Speaking Media Streaming Support Advisor position, which includes a fully paid relocation package (flight, transfer, and hotel), a competitive monthly salary, two extra salaries each year, health insurance, private health insurance, monthly bonuses, and additional perks to support your professional journey.

When responding, share specific examples of previous roles where you provided customer service, particularly in a technical or support capacity. Highlight how your skills helped resolve issues effectively, improved customer satisfaction, or contributed to team success.

Employ the STAR method to explain a specific situation where you managed a difficult customer. Focus on your approach, such as active listening and empathy, and describe the positive outcome of your efforts.

Discuss your methods for staying informed about the latest developments in media streaming, such as subscribing to tech blogs, participating in webinars, or joining relevant online communities. Showing your passion for continuous learning is key.

Share a specific story that illustrates your troubleshooting skills. Explain the steps you took to diagnose the issue, the solution you provided, and how it positively impacted the customer's experience.

Emphasize the importance of empathy, effective communication, and problem-solving skills. Highlight how providing timely and accurate support can create a remarkable experience for the customer.

Explain your willingness to adjust to various shifts, along with strategies you've implemented to maintain a healthy work-life balance, such as time management practices and structured schedules.

Talk about the significance of accurate documentation for future reference and quality assurance. Describe your process for recording customer interactions and how it benefits both the team and customer.

Share your passion for media and technology, expressing how you find joy in helping customers have the best experience possible. Highlight any personal experiences with media streaming that fuel your enthusiasm.

Illustrate your ability to simplify technical jargon when discussing complex issues. Provide an example of how you’ve achieved this previously, emphasizing clarity and understanding for the customer.

Reflect on your experiences working remotely and highlight how you communicate effectively with team members. Discuss hobbies that energize you and contribute to your productivity, demonstrating a balanced approach to remote work.