Job details

Account Manager - San Francisco

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PayZen is on a mission to bring financial health to healthcare. Our products improve both access and affordability for patients and cash flow & administrative complexity for medical providers. We are trusted by a rapidly growing number of health systems, hospitals, and physician groups and are backed by leading venture capital investors, including NEA, SignalFire, Viola Group, and 7Wire Ventures.

We are seeking a proactive and customer-focused Account Manager to join our growing team. You will be responsible for building strong relationships with clients, ensuring the successful adoption of our SaaS solutions, and driving customer retention and expansion for our clients.

In this role you will:

* Work closely with revenue cycle leaders, medical providers, product managers, and development teams both internally and externally

* Play a critical role in ensuring your clients understand PayZen’s value, and are set up for long term success

* Have a deep understanding of the healthcare revenue cycle and empathy for the patient and provider experience

What you will do

Serve as the primary point of contact for assigned clients, ensuring a positive customer experience
Proactively address customer concerns and mitigate churn risk by identifying potential issues early
Monitor product usage and customer satisfaction to ensure client valueIdentify upsell and cross-sell opportunities by understanding customer needs
Educate customers on best practices, new features, and product updates to maximize ROI
Work cross-functionally with sales, product, engineering, and implementation teams
Provide regular status reports and insights on account performance to leadership

What you will bring

2 - 5+ years of relevant SaaS or tech account management experience in a healthcare setting, preferably within revenue cycle
Prior experience working with engineering and product teams a plus
Excellent communication skills and ability to build trust and rapport with diverse stakeholders, from C-suite executives to frontline staff
Strong analytical skills to drive decision-making and insights
Proven ability to meet or exceed retention, upsell, and customer satisfaction targets
Ability to create simple and powerful presentations that capture nuance and detail
Ability to manage multiple clients, prioritize effectively, and deliver on time
Experience working at both early-stage startups as well as larger companies, to demonstrate adaptability to different environments and the ability to thrive in both
Willingness and ability to travel - approximately 10%
Bachelor's degree preferred

Why PayZen?

An opportunity to positively affect the lives of thousands of patients
A chance to join a high-growth company at an early stage
Contribute to the development of a product that revolutionizes medical payments in ways never seen before
Become a key member of a collaborative, high performing team, shaping its growth and success
Competitive pay, benefits and stock options
Competitive pay, employer-paid healthcare, benefits, and stock options

$130,000 - $190,000 a year

Market competitive salary with an anticipated base compensation range of $130,000 - $190,000. This position is also eligible for an additional 30% variable. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location.

Average salary estimate

$160000 / YEARLY (est.)

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$130000K

$190000K

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What You Should Know About Account Manager - San Francisco, Payzen Inc.

If you're an enthusiastic professional with a knack for customer relations and a passion for making healthcare more accessible, then the Account Manager position at PayZen in San Francisco might be the perfect fit for you! At PayZen, we pride ourselves on enhancing financial health in healthcare, helping both patients and providers navigate the complexities of medical payments. As an Account Manager, you'll engage directly with clients, ensuring they have everything they need to successfully adopt our innovative SaaS solutions. You'll foster strong relationships, championing our product's value and driving customer satisfaction and retention. Your role will include collaborating with medical providers and internal teams, understanding the revenue cycle, and identifying opportunities for upselling. We’re looking for someone who can represent our voice effectively with a range of stakeholders, from C-suite members to frontline staff. With 2-5 years of experience in SaaS or tech account management, particularly in the healthcare sector, you’ll leverage your analytical skills to drive insights and decision-making. Plus, you’ll have the chance to play a pivotal role in transforming healthcare for the better! At PayZen, we value collaboration and innovation, and this is an exciting opportunity to join a growing team where you can truly make an impact. With competitive compensation and benefits, you could help shape the future of healthcare finance!

Frequently Asked Questions (FAQs) for Account Manager - San Francisco Role at Payzen Inc.

What are the responsibilities of an Account Manager at PayZen?

As an Account Manager at PayZen, your primary responsibilities include ensuring a positive customer experience for assigned clients, proactively addressing any concerns, and monitoring product usage to guarantee satisfaction. You'll identify upsell and cross-sell opportunities, work cross-functionally with various teams, and provide regular performance insights to leadership.