SITEC - PC Tech - Camp Lejeune, NC - job 1 of 2

To apply for the PC Technician position at Peraton, candidates should possess a high school diploma and have a minimum of four years of relevant experience. Additionally, an active DoD TS/SCI clearance or higher is required. Applicants should also have at least one year of experience in a similar role such as a PC Technician or Help Desk Specialist, alongside holding a DoD 8570.01-M IAT Level II certification to validate your technical abilities.

As a PC Technician at Peraton, your responsibilities include proactively troubleshooting technical issues, providing technical support and resolutions, installing and maintaining desktop and laptop systems, addressing hardware and software issues, and managing software licensing. You'll also collaborate with vendors and analyze systems for efficiency improvements, all while supporting vital missions for the USSOCOM and its personnel.

Success as a PC Technician at Peraton hinges on a blend of strong problem-solving abilities, exemplary customer service skills, and extensive experience with desktop hardware and software. You'll need to be proactive in anticipating potential issues and maintaining optimal system performance, demonstrating technical expertise in network connectivity and device management while delivering top-tier support to users.

Yes, some PC Technician positions at Peraton may require shift work or non-standard schedules to effectively support the USSOCOM mission. Flexibility and availability will enable you to help maintain critical services around the clock, ensuring that our armed forces receive the continuous tech support they depend on.

The typical salary range for a PC Technician position at Peraton is between $51,000 and $82,000, reflecting your experience and the specific demands of the role. This competitive pay structure acknowledges the importance of your contributions to national security and the mission you support.

In answering this question, be sure to highlight your relevant work experience in desktop support or IT help desk roles. Discuss specific technologies you’ve worked with, like operating systems, software applications, and hardware troubleshooting, and emphasize any customer service skills that align with Peraton’s mission.

When asked about troubleshooting, demonstrate your systematic approach. Explain how you initially gather information from the user, identify symptoms, and use logical steps to diagnose problems, which often includes testing components and ensuring proper configurations.

Use this opportunity to discuss a specific instance where you identified inefficiencies and implemented a solution that resulted in increased productivity or customer satisfaction. Provide metrics if applicable and illustrate your problem-solving skills.

Describe your commitment to compliance and your approach to maintaining an accurate inventory of software licenses. Discuss how you would conduct audits, manage installations systematically, and stay updated on licensing agreements to support Peraton’s compliance needs.

Explain your customer service philosophy, emphasizing empathy and active listening. Share a personal story where you successfully helped a frustrated customer, focusing on how you remained calm and resolved the issue effectively.

Here, you’ll want to list relevant technical tools and systems you have experience with, such as ticketing systems, desktop imaging tools, or remote desktop support software. Be specific and convey your comfort level with various operating systems and hardware platforms.

Illustrate your experience collaborating with vendors for equipment procurement or technical support. Discuss your negotiation skills, your understanding of service level agreements (SLAs), and how you ensure timely and effective support from external partners.

Detail your strategies for keeping up with the rapidly evolving IT landscape. Mention industry websites, online courses, certifications you're pursuing, or communities you're active in to demonstrate your commitment to professional growth.

Discuss a systematic approach, where you would conduct an inventory review, ensure data backup and transfer, and follow proper environmental regulations for disposal. Highlight any past experiences that showcase your thoroughness in managing decommissioned assets responsibly.

Use this question to express your enthusiasm for Peraton’s mission and values. Discuss your desire to contribute to national security, the appeal of working in a dynamic environment, and how your skills match the needs of the PC Technician role.