Shared Services Domain Portfolio Manager

As a Shared Services Domain Portfolio Manager, you'll manage the risk and capacity of change initiatives, ensuring successful delivery from inception to adoption. Your role includes establishing strong stakeholder relationships, leading cross-functional teams, overseeing resource allocation, and ensuring alignment with strategic goals while managing financials for the change portfolio, ultimately driving positive outcomes.

To excel as a Shared Services Domain Portfolio Manager, you should have proven experience in managing complex change portfolios, ideally within a Financial Services environment. A good working knowledge of shared services business domains, change delivery approaches, and the ability to translate business strategies into tangible results are essential. Strong leadership and organizational skills are also key.

The Shared Services Domain Portfolio Manager plays a crucial role in stakeholder management by fostering strong relationships across the organization, from senior executives to operational teams. By ensuring open lines of communication and alignment on project outcomes, you will help to create a collaborative atmosphere that supports the successful delivery of change initiatives.

In the Shared Services Domain Portfolio Manager role, you will enjoy a competitive benefits package that includes 28 days of annual leave plus bank holidays, pension options, various insurance coverages, and flexible working arrangements. Additional perks like cycle-to-work schemes, company events, and access to snacks and fruits add to an enjoyable work environment.

Key skills for a Shared Services Domain Portfolio Manager include strong leadership abilities to inspire teams, exceptional organizational skills for managing multiple priorities, persuasive communication for influencing outcomes, and a deep understanding of change management processes. These skills are crucial for driving successful transformations and achieving business objectives.

When answering this question, highlight specific projects you have managed, illustrating your understanding of the financial services landscape and how you navigated regulatory environments. Focus on outcomes and detail your approach to risk management and stakeholder engagement.

Explain your decision-making criteria, emphasizing alignment with business objectives and resource availability. Detail a time when you successfully prioritized projects and the impact of those decisions on the organization.

Discuss your proactive approach to communication and how you ensure stakeholders are informed and engaged throughout the project lifecycle. Highlight a specific instance where your relationship-building and communication skills positively impacted a project's success.

Describe your leadership style and how you foster a collaborative, accountable culture. Talk about any methods you've implemented for team development and performance enhancement that have resulted in successful project outcomes.

Detail your process for identifying, assessing, and mitigating risks within a change portfolio. Provide examples of challenges you've faced, how you addressed them, and the lessons learned that improved future project management.

Discuss the key performance indicators (KPIs) you use to assess success, including both qualitative and quantitative measures. Share an example of an initiative you evaluated and the results that followed your assessment.

Share a specific instance showcasing your leadership with tangible outcomes. Focus on your strategies for collaboration among different departments and how you navigated challenges to drive project success.

Explain your organizational methods, such as tools and techniques that help you track progress and remain on schedule. Mention any time management skills that have proved successful in balancing competing priorities.

Reflect on common challenges such as aligning diverse stakeholder interests and resources. Discuss your perspective on how to navigate these issues while highlighting an experience that demonstrates your problem-solving capabilities.

Describe your approach to seeking and utilizing feedback from team members and stakeholders. Outline a specific change you made to processes based on feedback and the positive outcomes that resulted.