Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
Account Manager image - Rise Careers
Job details

Account Manager

Overview

The Account Manager role is responsible for enhancing existing customer relationships, developing opportunities, onboarding new projects, and pricing new projects. This position functions in tight coordination with our division General Manager, Sales Executives, and commercial operations team.

 

Essential Job Duties/Responsibilities

Account Management

  • Develop strong customer relationships, operating as the key customer relationship manager for their division
  • Grow share of wallet with existing customers; following up on quote requests, managing opportunities/sales process in Pioneer’s CRM
  • Manage customer forecasts and upcoming order expectations, communicate effectively to internal stakeholders
  • Coordinate with customer care, account management team(s) to drive customers satisfaction
  • Develop and communicate at risk issues; hold internal team accountable for action
  • Host business reviews with assigned strategic accounts
  • Negotiate customer contracts, quality disputes, etc; balancing customer and Pioneer expectations 

Commercial Onboarding

  • Utilize the Pioneer Standard Onboarding Process to lead and manage the Technical and Project Planning Phases of the onboarding process. May also include responsibility for the Initiate Sales Phase for growth opportunities with existing customers.
  • Serve as internal Project Manager for all divisional new product onboarding opportunities [including ones initiated by the other sales team members], holding internal key stakeholders accountable and managing communication with the customer
  • Host customer on-site for pre-production, sampling, etc. prior to program launch

 Pricing

  • Help identify the profitability of products and segments to optimize organizational capabilities and growth of the overall customer portfolio.
  • Engage with the pricing owner at the division to develop part-specific quotations
  • Engage customers and prospects in pre-quote qualification to ensure the quotation meets customer requirements
  • Bring together internal stakeholders for strategic price development
  • Lead member of the job review team at the division
  • Develop and maintain a deep understanding of the technical capabilities of the division
  • Operate as the quote inbox quarterback, pulling in team members for quote request review, kicking out quotes that do not support the division’s growth objectives
  • Other duties as assigned.

 Deliverables/Expectations

  • Secure division revenue targets for assigned division(s), via existing customer growth, new business onboarding, and price increase realization
  • Manage existing customers' sales variances monthly, supporting the S&OP process
  • Participate in business reviews [quarterly, semi-annually, annually] with key customers
  • Support 24-hour response time to customer quote requests
  • Complete job reviews timely, monitor quotes to actual profitability to support divisional profit targets
  • New customer onboarding satisfaction
  • Opportunity realization “take up” rate, measured as a ratio of invoiced new business sales compared to won opportunity value

 Work Environment

  • Position is located within an assigned operating division
  • Requires collaboration with employees at all organizational levels.
  • Able to travel by car with a valid Driver’s License.

Education/Qualifications

  • Bachelor’s degree in Business, Sales, Marketing, Engineering, or Manufacturing preferred or equivalent experience..
  • 3 – 5 years of experience in sales / project management / project leadership / engineering / operations.
  • Proven computer skills including Microsoft Office Suite, CRM experience is a plus
  • Proven skills in customer and internal communications.

Benefits Summary

We offer the following benefits to Salaried Employees immediately upon hire:

  • Medical, dental, and vision insurance (Eligibility begins on day one)
  • Company Funded Health Reimbursement or Health Savings Account up to $3,000
  • 401(k) Participation 
  • Annual Incentive Program based on business results
  • Company-paid life and accidental death & dismemberment insurance
  • Tuition Reimbursement, Career Growth, and Advancement Opportunities
  • Flexible Spending Accounts
  • Short & Long-Term Disability
  • Additional benefits for employee purchase: life insurance, critical illness, voluntary accident, and accidental death & dismemberment
  • LiveHealth Online, virtual doctor visits
  • Employee Assistance Program
  • Paid company holidays
  • Competitive Paid Time Off program
  • Next-Day Pay:  Don’t wait for payday; access your daily pay the next day!
  • Employee Recognition and Rewards program
  • Fun Recognition Events and more!

Average salary estimate

$70000 / YEARLY (est.)
min
max
$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Account Manager, Pioneer Metal Finishing

Join Pioneer as an Account Manager in Tualatin! In this dynamic role, you will enhance our existing customer relationships and develop exciting new opportunities. Your day-to-day will include managing key accounts, coordinating with sales executives and internal operations teams, and leading various onboarding projects. You'll become the go-to person for your assigned division, fostering strong connections while growing our share of wallet with existing clients. You'll host business reviews, negotiate contracts, and tackle quality disputes with finesse. By utilizing Pioneer’s Standard Onboarding Process, you'll guide everything from technical planning to project management for new product launches, ensuring a seamless experience for our customers. Collaboration is key, and as you work closely with our internal teams, your ability to communicate effectively will be crucial to driving customer satisfaction. Plus, your insights on pricing and profitability will help optimize our customer portfolio and support our strategic results. Our ideal Account Manager will have a Bachelor’s degree in Business, Sales, or a related field, along with 3-5 years of experience in sales and project management. We offer an enticing benefits package that starts from day one, ensuring you have everything you need to thrive at Pioneer. If you're enthusiastic about building relationships and seizing growth opportunities, we can’t wait to hear from you!

Frequently Asked Questions (FAQs) for Account Manager Role at Pioneer Metal Finishing
What are the key responsibilities of an Account Manager at Pioneer?

As an Account Manager at Pioneer, your primary responsibilities will include managing customer relationships, growing revenue from existing customers, leading onboarding projects for new products, and coordinating with sales and internal teams. You'll also negotiate contracts and handle any quality disputes to ensure that both Pioneer and our customers are satisfied with the outcomes.

Join Rise to see the full answer
What qualifications do I need to apply for the Account Manager position at Pioneer?

To be considered for the Account Manager role at Pioneer, you should possess a Bachelor’s degree in Business, Sales, or a related field. Additionally, 3-5 years of experience in sales, project management, or operations is preferred. Proven computer skills and effective communication abilities will also be crucial to your success in this position.

Join Rise to see the full answer
How does the Account Manager at Pioneer contribute to customer onboarding?

The Account Manager at Pioneer plays a pivotal role in customer onboarding by managing the Technical and Project Planning Phases as part of the Pioneer Standard Onboarding Process. This includes serving as the internal Project Manager for new product launches and ensuring that all key stakeholders are aligned for a successful onboarding experience.

Join Rise to see the full answer
What metrics are used to measure the success of the Account Manager at Pioneer?

Success for an Account Manager at Pioneer is measured by revenue growth from existing customers, the satisfaction rate of new customer onboarding, and the effectiveness of managing quotes to meet profitability targets. Regular participation in business reviews also helps gauge performance and identify areas for improvement.

Join Rise to see the full answer
What benefits can I expect as an Account Manager at Pioneer?

As an Account Manager at Pioneer, you will enjoy a comprehensive benefits package, including medical, dental, and vision insurance starting from day one. Additional perks include a company-funded Health Reimbursement account, 401(k) participation, tuition reimbursement, and a robust paid time off program. Plus, you’ll benefit from progressive initiatives like Next-Day Pay!

Join Rise to see the full answer
Common Interview Questions for Account Manager
How do you prioritize your accounts as an Account Manager?

When prioritizing accounts, I evaluate the potential for growth, the profitability of each account, and the customer's overall satisfaction. I focus on key metrics and regularly communicate with my team to ensure we’re aligning efforts where they’ll have the most impact.

Join Rise to see the full answer
Can you describe your experience with customer onboarding processes?

Absolutely! I have hands-on experience implementing customer onboarding processes by acting as the Project Manager. This involves establishing clear timelines, ensuring all team members are accountable, and facilitating effective communication with customers. I always aim to make the onboarding smooth and efficient.

Join Rise to see the full answer
What strategies do you use to maintain strong customer relationships?

To maintain strong customer relationships, I regularly touch base with clients to gather feedback, manage expectations, and address any concerns proactively. I also consider hosting business reviews to discuss progress and identify growth opportunities, which fosters a collaborative environment.

Join Rise to see the full answer
How do you handle difficult customer interactions?

In handling difficult interactions, I take a calm and empathetic approach. I listen to the customer's concerns without interruption and ensure they feel heard. I then propose solutions or alternatives and work diligently to rectify any issues while keeping all stakeholders informed throughout the process.

Join Rise to see the full answer
How do you stay organized when managing multiple accounts simultaneously?

Staying organized is key in account management. I use CRM tools to keep track of important dates, communicate with teams, and manage follow-ups effectively. I prioritize tasks based on deadlines and impact to ensure nothing slips through the cracks.

Join Rise to see the full answer
What is your approach to negotiating contracts?

When negotiating contracts, I believe in transparency and collaboration. I focus on understanding both the customer's needs and our company's goals. By finding common ground and emphasizing value creation for both parties, I always aim to develop agreements that foster a long-term partnership.

Join Rise to see the full answer
What is your experience with sales forecasting?

I have extensive experience with sales forecasting, where I analyze past sales data and market trends to predict future sales. I work closely with cross-functional teams to gather insights, allowing us to set realistic forecasts that support both team goals and customer needs.

Join Rise to see the full answer
How do you ensure client satisfaction during the onboarding phase?

Ensuring client satisfaction during onboarding involves clear communication and managing expectations. I establish a clear process, provide regular updates, and encourage feedback throughout. By focusing on the customer's experience and addressing issues promptly, I can help ensure a successful onboarding.

Join Rise to see the full answer
Can you give an example of how you’ve helped a customer improve their experience?

In a previous role, I identified a customer’s pain points in the ordering process. By offering tailored solutions and streamlining communication, we improved their experience significantly. This resulted in a notable increase in their order frequency and overall satisfaction.

Join Rise to see the full answer
What techniques do you use for effective communication with clients?

For effective client communication, I utilize a mix of formal check-ins, informal touch bases, and digital communication tools. I adapt my communication style to best suit each client's preference, ensuring we build a productive rapport while addressing any concerns efficiently.

Join Rise to see the full answer
Similar Jobs

Join Pioneer Metal Finishing as a Line Operator, where you will play a vital role in producing high-quality metal finishing products.

Take the lead as the Corporate Director of Account Management at Community Hospital Corporation, where you'll drive supply chain strategies and vendor relationships.

Posted 13 hours ago

Join Omnicom Health as an Account Manager and support financial management for brand teams in a dynamic environment.

Photo of the Rise User

Join Edelman's dynamic tech team as an Assistant Account Executive and elevate your career in technology PR.

Photo of the Rise User

As an Emerging Accounts Manager at Learning Ally, you will drive engagement and ensure the adoption of essential literacy solutions across school districts.

Photo of the Rise User
Posted 7 days ago

As the Head of Account Management at PayDo, you will lead the Key Account Management team to establish exceptional client relationships and operational excellence in a dynamic FinTech setting.

Posted 13 days ago

Join AffirmedRx as a Client Manager to drive client satisfaction and improve healthcare outcomes in a remote capacity.

Photo of the Rise User
North Risk Partners Hybrid West Des Moines, Iowa, United States
Posted 8 days ago

Join North Risk Partners as a Senior Commercial Lines Account Manager to enhance client relationships and support sales initiatives in a fast-growing insurance firm.

Photo of the Rise User

As a Security Account Manager at Allied Universal, you'll lead operations for a security account while building strong client and employee relationships.

MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
HQ LOCATION
No info
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 16, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!