Fraud Operations Analyst

A Fraud Operations Analyst at Pipe is primarily responsible for executing fraud processes, including reviewing daily applications in the fraud queue and making decisions based on established procedures. Additionally, the analyst will monitor Fraud KPIs, provide feedback on trends, and help improve the overall fraud strategy, all while ensuring a seamless customer experience.

To be considered for the Fraud Operations Analyst role at Pipe, candidates should ideally have 3-7 years of experience in fraud operations, particularly concerning the decisioning of new credit product applications and card transaction fraud management. A solid understanding of fraud management principles and familiarity with KYC & KYB onboarding processes are also important.

At Pipe, we believe in nurturing our employees' potential. A Fraud Operations Analyst will have the opportunity to participate in continuous learning initiatives, gain feedback from real-world experiences, and contribute to improving our fraud strategies, all of which are designed to facilitate career growth within our innovative team.

As a Fraud Operations Analyst at Pipe, you can expect a range of benefits including flexible vacation and work hours, excellent health, dental, and vision insurance, as well as a supportive culture that promotes work-life balance. Additionally, we offer generous parental leave and a collaborative work environment where you can thrive.

Yes! The Fraud Operations Analyst position at Pipe is fully remote, allowing you to work from your preferred location while connecting with a diverse and talented team dedicated to transforming the fintech landscape.

To answer this question, discuss specific roles you've held in fraud operations, the types of fraud strategies you’ve implemented, and any tools or technologies you used to manage fraud effectively. Highlight your decision-making process and how you handled challenging situations.

An effective response should illustrate your ability to handle high-pressure situations and prioritize tasks based on urgency and importance. Share any frameworks or methodologies you use to organize work and ensure timely and accurate decisions.

When answering this question, mention principles such as risk assessment, customer protection, and data-driven decision-making. Explain how these principles underpin successful fraud operations and can enhance the overall customer experience.

Discuss your approach to continuous learning, such as attending industry conferences, following relevant publications or blogs, engaging with professional networks, and utilizing resources to keep informed about new fraud tactics and mitigation strategies.

Share real experiences where you noticed a trend in fraud activity and how you reported it. Explain how your observation led to adjustments in fraud strategies or operational processes to better manage risk.

Emphasize the importance of clear communication in fraud operations. Discuss how you collaborate with stakeholders to share insights, inform strategy, and educate team members about best practices in detecting and managing fraud.

Provide specific examples showcasing your analytical skills and proactive contributions. Mention any new strategies you developed, tools you implemented, or processes you streamlined that resulted in a measurable improvement in fraud prevention.

List any relevant tools or software you've used in fraud operations, highlighting your expertise. Discuss how you utilized these tools to streamline case reviews, identify fraudulent activity, and improve overall efficiency.

Emphasize the value of a collaborative approach and respect for differing opinions. Share an instance where you navigated team disagreements, showcasing your ability to find common ground and drive consensus.

When answering, connect your skills and values to what Pipe represents. Talk about your passion for fintech, your desire to help safeguard businesses from fraud, and how you align with Pipe’s mission of providing innovative financial solutions.