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Relationship Manager III - C&IB

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a(n) Relationship Manager III - C&IB within PNC's International Trade Finance organization, you will be based in Pittsburgh, PA.

Job Description

  • Sets relationship strategies and directs relationship management activities with new and/or existing clients in a book of business to grow sales, revenue and market share with relevant sales goals. Typically works with clients with advanced levels of risk and complexity of needs. Works independently and may mentor other team members.
  • Creates and drives strategy to acquire and/or expand and retain client relationships to generate revenue and deepen share of wallet. Handles the origination, financial analysis, negotiation and documentation of credit and non-credit products and services.
  • Manages risk/return and drives quality for new and/or existing clients. Actively identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks.
  • Focuses on client opportunities by providing ideas and insights based on an understanding of the client's needs and their financial well-being. Drives client engagement and loyalty. Generates ideas and best practices within Relationship Management and may mentor others.
  • Manages effective network of senior internal and external relationships, such as community or industry relationships, to actively acquire new clients and/or expand existing clients and enhance the client experience. Focuses on bringing entire bank to the client by presenting the full range of PNC's products and services. Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities.
  • As defined with the business, demonstrates ability to analyze, evaluate and mitigate credit risk for the most complex credit requests by utilizing knowledge of advanced credit fundamentals and internal credit policies.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

  • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Book Of Business, Client Relationship Building, Credit, Credit Products, Customer Engagement, Decision Making, Financial Analysis, Identifying Sales Opportunities

Competencies

Business Acumen, Client Relationship Management, Credit Analysis and Verification, Customer Experience Management., Decision Making and Critical Thinking, Effective Communications, Industry Knowledge, Managing Multiple Priorities, Portfolio Management - 1, Prospecting., Sales Negotiating, Selling., Tech Savvy

Work Experience

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry relevant experience is typically 8+ years. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.


At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)


PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Average salary estimate

$80000 / YEARLY (est.)
min
max
$70000K
$90000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Relationship Manager III - C&IB, PNC

Join PNC as a Relationship Manager III - C&IB in the heart of Pittsburgh, PA, and be a part of an organization that values its people as the cornerstone of success. In this pivotal role, you will be responsible for setting the relationship strategy and directing management activities to not only grow sales but also enhance client satisfaction. You’ll engage with a diverse client base that comes with complex needs and risks, setting you up to make a real impact. As you build and retain relationships, you will handle everything from financial analysis to credit negotiations, all while keeping the client's best interests in mind. Your insights will help generate innovative ideas for exceeding client expectations and expanding your portfolio. This is an opportunity not just to grow the business—it’s about fostering loyal connections. At PNC, we believe in teamwork and collaboration, so you will also have the chance to mentor junior team members, enriching their professional growth. If you’re passionate about managing a network of clients and have a knack for spotting opportunities, this may be the perfect fit for you. Plus, you’ll enjoy a comprehensive benefits package that supports your well-being and growth. We can't wait to welcome you to our team!

Frequently Asked Questions (FAQs) for Relationship Manager III - C&IB Role at PNC
What responsibilities does a Relationship Manager III - C&IB have at PNC?

As a Relationship Manager III - C&IB at PNC, your key responsibilities will involve setting strategic relationships and directing management activities to grow both sales and your client base. You'll be handling complex financial products and services, focusing on client engagement and satisfaction while ensuring risk management strategies are in place.

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What qualifications are required for the Relationship Manager III - C&IB position at PNC?

To be successful as a Relationship Manager III - C&IB at PNC, candidates typically require a bachelor’s degree and 8+ years of industry-relevant experience. A master's degree or specific certifications are preferred but not mandatory. Important skills include credit analysis, client relationship management, and effective communication.

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How does PNC support employee growth for Relationship Managers?

At PNC, employee growth for Relationship Managers is supported through comprehensive training programs, mentorship opportunities, and a robust benefits package geared toward fostering both professional and personal development. Relationship Managers are encouraged to further their education and skills continuously.

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What does the typical day look like for a Relationship Manager III - C&IB at PNC?

A typical day for a Relationship Manager III - C&IB at PNC involves strategizing to manage client relationships, analyzing financial markets, and negotiating credit solutions. You will engage in client meetings to deliver insights and deepen relationships, as well as collaborate with internal teams to fulfill clients' needs.

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What skills will enhance success in the Relationship Manager III - C&IB role at PNC?

Success in the Role of Relationship Manager III - C&IB at PNC is enhanced by skills such as effective communication, decision-making, and strong business acumen. Building client relationships, understanding financial market dynamics, and managing risks effectively are also vital for thriving in this position.

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Common Interview Questions for Relationship Manager III - C&IB
How do you handle complex client relationships as a Relationship Manager III?

When handling complex client relationships, I prioritize understanding their individual needs and challenges. I utilize active listening skills and tailored solutions to foster trust and open communication, ensuring that we can collaborate effectively.

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Can you describe your experience with financial analysis as a Relationship Manager?

I have extensive experience in financial analysis, including evaluating credit risks and understanding market trends. This enables me to develop strategic solutions that align with both the client's goals and the bank's objectives.

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What strategies do you use to grow your client portfolio?

I employ a combination of relationship-building, market research, and proactive outreach. By establishing a strong rapport with clients and frequently reassessing their financial needs, I can identify opportunities for growth and deeper engagement.

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How do you manage risks associated with client relationships?

I identify, assess, and devise mitigation strategies for client-related risks by adhering to PNC's Enterprise Risk Management Framework while continuously monitoring industry changes and regulatory requirements.

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What is your approach to client engagement?

My approach to client engagement is centered on providing value. I ensure regular communication and offer tailored insights that can help them navigate financial challenges, reinforcing our partnership and loyalty.

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How do you mentor junior team members in your role?

I mentor junior members by providing them with guidance, sharing my experiences, and involving them in client meetings. I encourage them to learn through hands-on involvement while ensuring they feel supported.

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What tools do you find most effective for managing your relationships?

CRM tools and sales reporting software have been essential in managing my relationships efficiently. They help track interactions, document notes, and monitor client activities, which ultimately aids in developing tailored strategies.

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How do you stay updated with industry trends relevant to your clients?

I regularly read industry publications, attend seminars, and network with professionals to stay informed about market trends. Additionally, I leverage insights from my team and connect with other areas of the bank for comprehensive knowledge.

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What steps do you take if a client expresses dissatisfaction?

If a client expresses dissatisfaction, I listen actively to understand their concerns fully. I then collaborate with them to propose solutions and ensure I follow up to confirm their satisfaction. Building trust is integral to resolving conflicts.

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How do you balance multiple priorities in your role?

I prioritize tasks based on urgency and impact. Using tools for time management and regularly reviewing my workload ensures I stay focused on high-value activities while remaining adaptable to changes.

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DATE POSTED
April 10, 2025

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