We are seeking an individual with excellent communication and people interaction skills. No experience in the pool industry is necessary as we will provide training, however, experience in customer service & collections is preferred. Applicants will handle customer interactions while ensuring seamless communication between customers and internal departments, all while maintaining accurate documentation.
· Confer daily with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
· Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
· Collaborate and provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
· Complete forms, prepare change of address records, or issue service discontinuance orders, using computers.
· Investigate and work with designated departments on customer grievances to satisfactorily resolve customer issues.
· Contact customers to respond to inquiries or to notify them of issue investigation results or any planned adjustments.
· Complete monthly recurring billing process in the system.
· Post cash receipts received at local office and any daily electronic bank deposits to the customers’ accounts in the system.
· Review the customer A/R aging report daily & take action to reduce aged account balances.
· Recommend improvements in products, service, or billing methods and procedures to prevent future problems.
· Help drive branch profitability and minimize call inflow by delivering high-quality service, providing timely resolutions, and proactively solving problems.
· Complete all assigned tasks daily in the company system.
· De-escalates unhappy customers to provide calm and polite customer service.
· Attend training sessions and meetings as necessary.
· Being present for entire required shift.
· Other duties as assigned by management.
· High School Graduate, Associate degree is a plus
· Excellent verbal and written communication skills for professional customer interactions
· Strong problem-solving abilities to resolve customer inquiries and issues effectively
· Experience with call center systems, CRM platforms, and/or VoIP tools
· High attention to detail in data entry, record-keeping, and service tracking
· Experience in localized Field Service business is a plus
· Dependable and punctual in managing schedules and coordinating services effectively
· Adaptability and a proactive approach to learning new processes
· Minimum 2 to 3 years of experience in customer service, account management, or service coordination.
· Bilingual (English & Spanish) is a plus but not required
· Experience with Service Titan system is a plus, but not required
Pay: $50,000-55,000/yr plus Incentive Pay with a potential of $4,000 to $5,000/yr
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Are you ready to join an exciting team as a Branch Coordinator in Austin? We are looking for someone with great communication and people interaction skills to join our family without needing any prior experience in the pool industry. At our company, we believe in training our new team members to success, but if you have experience in customer service or collections, that's definitely a plus! As a Branch Coordinator, you will be the backbone of customer interactions, ensuring clear communication between our valued customers and internal teams. Your day will involve handling inquiries, addressing complaints, and entering orders while maintaining meticulous records of every interaction. You'll work closely with supervisors and co-workers to tackle customer grievances to ensure satisfaction. Plus, you'll play a key role in our billing processes and help drive profitability through exceptional service. We value adaptability and problem-solving skills, and while knowledge of call center systems, CRM platforms, or VoIP tools will set you apart, we offer ample training to ensure you thrive. With a salary ranging from $50,000 to $55,000 per year plus potential incentives, alongside great benefits like 401(k) matching and paid time off, this position is not only rewarding but a fantastic opportunity to grow within our company. If you’re dependable, punctual, and ready to learn, we’d love to see you apply!
Help contribute to the health and safety of New Yorkers by joining the Bureau of Food Safety and Community Sanitation as a Support Service Representative.
Join Maersk as a Reefer Customer Experience Consultant and enhance customer relationships while optimizing supply chain logistics.
Join Boldr as a Senior Technical Support Advocate, where you'll play a key role in enhancing customer experiences through exceptional technical support.
Lake Huron Medical Center seeks an Entry-Level Registered Nurse for its dedicated team, offering professional growth and a supportive work environment.
Immerse yourself in essential customer service interactions at Maximus, where you'll enhance the experience of New York Medicaid recipients through hybrid work dynamics.
The Bureau of Workers' Compensation in Toledo seeks a Claims Specialist to facilitate the management and resolution of worker compensation claims.
CVS Health is looking for dedicated Pharmacy Technicians to join their team, ensuring excellent customer service and effective pharmacy operations.
Subscribe to Rise newsletter