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Branch Coordinator - Austin

We are seeking an individual with excellent communication and people interaction skills.  No experience in the pool industry is necessary as we will provide training, however, experience in customer service & collections is preferred. Applicants will handle customer interactions while ensuring seamless communication between customers and internal departments, all while maintaining accurate documentation.

· Confer daily with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

· Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

· Collaborate and provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

· Complete forms, prepare change of address records, or issue service discontinuance orders, using computers.

· Investigate and work with designated departments on customer grievances to satisfactorily resolve customer issues.

· Contact customers to respond to inquiries or to notify them of issue investigation results or any planned adjustments.

· Complete monthly recurring billing process in the system.

· Post cash receipts received at local office and any daily electronic bank deposits to the customers’ accounts in the system.

· Review the customer A/R aging report daily & take action to reduce aged account balances.

· Recommend improvements in products, service, or billing methods and procedures to prevent future problems.

· Help drive branch profitability and minimize call inflow by delivering high-quality service, providing timely resolutions, and proactively solving problems.

· Complete all assigned tasks daily in the company system.

· De-escalates unhappy customers to provide calm and polite customer service.

· Attend training sessions and meetings as necessary.

· Being present for entire required shift.

· Other duties as assigned by management.

· High School Graduate, Associate degree is a plus

· Excellent verbal and written communication skills for professional customer interactions

· Strong problem-solving abilities to resolve customer inquiries and issues effectively

· Experience with call center systems, CRM platforms, and/or VoIP tools

· High attention to detail in data entry, record-keeping, and service tracking

· Experience in localized Field Service business is a plus

· Dependable and punctual in managing schedules and coordinating services effectively

· Adaptability and a proactive approach to learning new processes

· Minimum 2 to 3 years of experience in customer service, account management, or service coordination.

· Bilingual (English & Spanish) is a plus but not required
· Experience with Service Titan system is a plus, but not required

Pay: $50,000-55,000/yr plus Incentive Pay with a potential of $4,000 to $5,000/yr

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance
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Average salary estimate

$52500 / YEARLY (est.)
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$50000K
$55000K

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What You Should Know About Branch Coordinator - Austin, Pool Troopers

Are you ready to join an exciting team as a Branch Coordinator in Austin? We are looking for someone with great communication and people interaction skills to join our family without needing any prior experience in the pool industry. At our company, we believe in training our new team members to success, but if you have experience in customer service or collections, that's definitely a plus! As a Branch Coordinator, you will be the backbone of customer interactions, ensuring clear communication between our valued customers and internal teams. Your day will involve handling inquiries, addressing complaints, and entering orders while maintaining meticulous records of every interaction. You'll work closely with supervisors and co-workers to tackle customer grievances to ensure satisfaction. Plus, you'll play a key role in our billing processes and help drive profitability through exceptional service. We value adaptability and problem-solving skills, and while knowledge of call center systems, CRM platforms, or VoIP tools will set you apart, we offer ample training to ensure you thrive. With a salary ranging from $50,000 to $55,000 per year plus potential incentives, alongside great benefits like 401(k) matching and paid time off, this position is not only rewarding but a fantastic opportunity to grow within our company. If you’re dependable, punctual, and ready to learn, we’d love to see you apply!

Frequently Asked Questions (FAQs) for Branch Coordinator - Austin Role at Pool Troopers
What are the responsibilities of a Branch Coordinator at our company in Austin?

As a Branch Coordinator at our company in Austin, your primary responsibilities include handling customer inquiries, processing orders, maintaining accurate documentation, and resolving complaints. You will communicate daily with customers via phone and in-person, keep records of customer interactions, and collaborate with internal departments to address any issues. You will also be involved in billing processes and sending notifications to customers regarding their accounts.

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What qualifications do I need to become a Branch Coordinator in Austin?

To become a Branch Coordinator in Austin, you should be a high school graduate, with an associate degree being a plus. A minimum of 2-3 years of experience in customer service, account management, or service coordination is preferred. Strong communication skills, the ability to adapt, and problem-solving abilities are essential. Bilingual skills in English and Spanish, as well as experience with service industry systems or call center environments, are advantageous but not required.

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Does the Branch Coordinator position require previous experience in the pool industry?

No, previous experience in the pool industry is not required for the Branch Coordinator position at our company in Austin. We are more interested in your customer service skills and your willingness to learn. Our team provides comprehensive training to help you succeed in this role, so anyone with a strong customer service background is encouraged to apply.

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How is the salary structured for the Branch Coordinator role at our Austin branch?

The salary for the Branch Coordinator role at our Austin branch ranges from $50,000 to $55,000 per year. Additionally, there's an opportunity to earn incentive pay ranging from $4,000 to $5,000 annually based on performance. Alongside the competitive salary, we also offer a comprehensive benefits package including 401(k) matching, health insurance, and paid time off.

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What is the work environment like for a Branch Coordinator in Austin?

The work environment for a Branch Coordinator in Austin is dynamic and engaging. You’ll be interacting with a variety of customers daily, working alongside a supportive team, and contributing to the overall success of the branch. Our company fosters a collaborative atmosphere where you can learn and grow, making it an exciting place to build your career.

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Common Interview Questions for Branch Coordinator - Austin
How do you handle difficult customers as a Branch Coordinator?

When dealing with difficult customers, it’s essential to remain calm, listen actively, and empathize with their concerns. Acknowledge their feelings and assure them that you are there to help resolve their issues. Offer practical solutions and follow up to ensure that the problem has been adequately addressed.

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Can you describe a time when you successfully resolved a customer complaint?

Start by detailing a specific situation where you engaged with the customer, how you listened to their complaint, and the steps you took to resolve the issue. Highlight your communication strategy, any collaboration with team members, and the resolution’s outcome to showcase your problem-solving skills.

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What strategies do you use to keep accurate records of customer interactions?

Employing systematic record-keeping methods is vital. I use CRM tools to log customer interactions immediately after each conversation, ensuring that I document the key details accurately. Regularly reviewing these records allows me to stay informed about ongoing issues and addresses repetitive concerns proactively.

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What is your experience with billing processes or managing accounts?

Discuss any previous experience you have with managing accounts, such as processing invoices or monitoring account receivables. Highlight your attention to detail and how you've implemented successful strategies to reduce aging balances or streamline billing processes in past roles.

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How do you prioritize multiple customer requests in a busy environment?

Prioritization starts with assessing urgency and impact. I use a combination of task management tools to track requests and focus on high-priority issues first, ensuring that quick resolutions are provided where necessary while maintaining a friendly demeanor and customer service standards.

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Describe how you would handle a situation where a customer is unhappy with your service.

Approach the situation with active listening and empathy. I would first let the customer express their concerns without interruption, then validate their feelings, and finally, offer a solution. Following up with them to ensure satisfaction is crucial to regaining their trust.

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How do you ensure effective communication between customers and internal departments?

I maintain clear and open lines of communication by using collaborative tools to share updates and key information among departments. Regular meetings and check-ins facilitate discussions around ongoing customer inquiries and allow for quick resolutions to potential problems.

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Why do you think you would be a good fit for a Branch Coordinator position?

Explain how your skills, experience, and enthusiasm align with the job's requirements. Emphasize your customer service background, your adaptability, and your willingness to learn, which collectively make you an ideal candidate for the Branch Coordinator role.

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What do you know about our company and the branch's goals?

Researching beforehand will help. Discuss the company's mission, values, and any recent achievements or community involvement. Relate this knowledge to how you can contribute to achieving the branch's goals, emphasizing your commitment to exceptional customer service and teamwork.

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How do you keep yourself motivated during daily tasks?

I stay motivated by setting daily goals and celebrating small achievements. Knowing that I am contributing to customer satisfaction and the branch's success keeps my energy high, and I often find motivation in collaborating with team members to achieve our common objectives.

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Full-time, on-site
DATE POSTED
April 17, 2025

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