Branch Coordinator - Sarasota

As a Branch Coordinator at our company, you'll handle customer interactions, ensuring excellent communication between clients and internal departments. This includes responding to inquiries, processing orders, documenting interactions, and assisting in resolving complaints. You'll also collaborate with coworkers to implement service improvements and actively participate in maintaining accurate records.

The ideal candidate for the Branch Coordinator role should have a high school diploma, with an associate degree being a plus. Experience in customer service for at least 2-3 years is preferred, especially in call center environments. Proficiency with CRM platforms and strong verbal and written communication skills are essential. Bilingual candidates (English & Spanish) are encouraged to apply!

No prior experience in the pool industry is necessary for the Branch Coordinator position. We provide comprehensive training to ensure you feel confident in your role, focusing on industry knowledge, customer service protocols, and internal systems. This training is designed to support your growth and prepare you for success in your new position.

A successful Branch Coordinator possesses strong problem-solving abilities, excellent customer service skills, and attention to detail, especially regarding data entry and record-keeping. Adaptability and a proactive attitude toward learning new processes are key in this role, along with effective communication skills to interact professionally with customers and team members.

The Branch Coordinator role is a full-time, in-person position with a supportive, team-oriented atmosphere. You will be working Monday through Friday, from 8 am to 5 pm. Our environment fosters collaboration, creativity, and growth, as we collaborate daily to exceed customer expectations and enhance branch profitability.

When answering this question, focus on specific roles you’ve held that involved direct customer interaction. Highlight your problem-solving abilities and any situations where you positively impacted a customer's experience, especially in a call center environment.

Explain your approach to de-escalating situations with unhappy customers. Emphasize the importance of staying calm, listening actively to their concerns, and working collaboratively to find a resolution.

Share your methods for organization, such as using specific software tools or templates. Discuss how attention to detail plays a role in maintaining accurate documentation and follow-up processes in your previous roles.

Provide a specific example where you exceeded customer expectations. Highlight how your actions contributed to customer satisfaction and loyalty, demonstrating your commitment to high-quality service.

Discuss your ability to assess urgency and importance in tasks. Mention techniques like to-do lists or using management software to help you stay organized and efficient in a fast-paced environment.

Explain your passion for helping others and how it aligns with the mission of the company. Mention the satisfaction you derive from resolving issues and creating positive experiences for customers.

Express your willingness to learn and your approach toward technological training. Mention any past experiences where you quickly adapted to new tools or systems and the strategies that helped you.

Share a situation where you worked collaboratively with colleagues to achieve a common goal. Mention your specific contributions and how effective communication enhanced the team's performance.

Discuss your time management strategies, including setting realistic deadlines and the importance of open communication regarding workload with supervisors and colleagues to stay on track.

Tailor your response to express your excitement about the company's mission, culture, and the specific role. Show that you’ve researched the company and highlight how your skills and goals align with their values.