Job details

Director, Professional Services Operations

Q: What are the main responsibilities of the Director of Professional Services Operations at Precisely?

The Director of Professional Services Operations at Precisely will lead the Global Services organization's operations, focusing on strategic planning and execution. Responsibilities include ensuring effective service delivery, managing financial reporting, conducting operational reviews, collaborating with sales and finance departments, and overseeing a global team of business analysts to enhance service integration, particularly during M&A activities.

Q: What qualifications are necessary for the Director of Professional Services Operations role at Precisely?

To be considered for the Director of Professional Services Operations position at Precisely, candidates should possess a Bachelor’s degree or equivalent experience, with at least 5 years of leadership experience in a PS operations environment. Familiarity with systems like SFDC, OpenAir, NetSuite, and Coupa is vital, alongside a proven track record of implementing effective changes and enhancements in operations.

Q: How does the Director of Professional Services Operations contribute to overall company success at Precisely?

The Director of Professional Services Operations at Precisely plays a crucial role in aligning the operational strategy with the company's goals. By driving improvements, managing risks, and enhancing service delivery, this role not only helps increase client satisfaction but also boosts revenue and efficiency, ultimately supporting the company’s mission of empowering organizations through data integrity.

Q: What kind of team will the Director of Professional Services Operations manage at Precisely?

In this role at Precisely, the Director of Professional Services Operations will manage a global team of business analysts. This team is responsible for day-to-day operational support and strategizing long-term improvements, reinforcing the collaborative nature of Precisely's work environment and commitment to driving excellence.

Q: What is the work culture like at Precisely for the Director of Professional Services Operations?

The work culture at Precisely for the Director of Professional Services Operations is dynamic and inclusive, offering a 'work from anywhere' policy. The company fosters diversity and collaboration, ensuring that every team member's individuality is respected and valued. This supportive environment encourages professional growth and community building among employees worldwide.

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Precisely is the leader in data integrity. We empower businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products and strategic services. What does this mean to you? For starters, it means joining a company focused on delivering outstanding innovation and support that helps customers increase revenue, lower costs and reduce risk. In fact, Precisely powers better decisions for more than 12,000 global organizations, including 93 of the Fortune 100. Precisely's 2500 employees are unified by four company core values that are central to who we are and how we operate: Openness, Determination, Individuality, and Collaboration. We are committed to career development for our employees and offer opportunities for growth, learning and building community. With a "work from anywhere" culture, we celebrate diversity in a distributed environment with a presence in 30 countries as well as 20 offices in over 5 continents. Learn more about why it's an exciting time to join Precisely!

Application and Interview Impersonation Notice:

Impersonating another individual when applying for employment, and/or participating in an interview process to assist another individual in obtaining employment, with Precisely Software Incorporated (“Precisely”) is unlawful. If Precisely identifies such fraudulent conduct, then as applicable and to the extent permitted by law, the application will be rejected, an offer (if made) will be rescinded, or the employment will be terminated, and legal action may be taken against the impersonators.

Overview: The Director of Professional Services Operations will lead operations for the Global Services organization, establishing and executing on a strategy and roadmap to achieve operational excellence. This role will lead financial reporting and operational reviews with the services delivery teams to drive growth and mitigate risk. This role director will also establish and execute on a playbook for all services integration activities related to M&A. The Director role manages a global team of business analysts who provide day-to-day operational support, as well as help on longer term strategies for improvements. In addition to a close partnership with the services delivery leaders, the Director of Services Operations will have to collaborate with key stakeholders in sales, finance, revenue accounting, and sales operations.

What you will do:

Ensure effective execution of service delivery to support the Global Services business
Partner with FP&A to define content and cadence of forecasts, delivery revenue, margins, utilization and other key financial and operational metrics
Lead regular operational reviews for Professional Services leadership, developing and delivering content
Assess risks, anticipate bottlenecks and resolve escalations that impede services delivery and customer outcomes
Collaborate closely with Sales Operations and Accounting to improve efficiency on overall quote to cash process
Lead M&A due diligence and integration for PS
Partner with RevOps and Sales Enablement to continuously enable broader GTM teams on services offerings
Partner with IT to lead services requirements for the selection and configuration of tooling and system

What we are looking for:

Highly collaborative individual with strong communication skills who can work across teams to drive positive change
Self-motivated and energetic individual able to work in a matrixed and fast-paced environment
5+ years of leadership experience, managing a PS operations team or equivalent
Knowledgeable and experienced with PS Operations processes
Working experience with SFDC, OpenAir, NetSuite and Coupa or equivalent systems
Has a proven track record of implementing change and driving improvements
Data-driven and analytical individual who uses metrics and KPIs to identify risks and measure progress
Experienced with M&A, due diligence, process and systems integration
PMO experience is a plus
After-hours support as needed for end-of-quarter/month activities
Occasional travel for team meetings <5%
Minimum education – Bacheler’s degree or equivalent work experience

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The personal data that you provide as a part of this job application will be handled in accordance with relevant laws. For more information about how Precisely handles the personal data of job applicants, please see the Precisely Global Applicant and Candidate Privacy Notice.

Average salary estimate

$135000 / YEARLY (est.)

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$120000K

$150000K

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What You Should Know About Director, Professional Services Operations, Precisely US Jobs

Are you ready to take the lead and make a tangible impact at Precisely as the Director of Professional Services Operations? Located in Burlington, Massachusetts, this role places you at the forefront of our mission to empower businesses through trusted data. Here, you'll spearhead the operations for our Global Services organization, driving strategy and development to achieve operational excellence. Your role will encompass financial reporting and operational reviews, emphasizing growth while mitigating risks. Collaborating closely with stakeholders like sales, finance, and IT, you will oversee a global team that ensures seamless service delivery. You'll have the opportunity to bring innovation to our services integration activities related to M&A, ensuring that our processes are as effective as possible. We're looking for someone with a strong background in PS operations and leadership experience to elevate our services to new heights. At Precisely, we pride ourselves on our commitment to career development, diversity, and collaborative culture, making this an ideal environment for your professional growth. If you're ready to be part of a company that values your individuality and determination while working to ensure businesses can make confident decisions, we want to hear from you. Join us at Precisely, where we celebrate creativity and community in a work-from-anywhere culture all around the globe!

Frequently Asked Questions (FAQs) for Director, Professional Services Operations Role at Precisely US Jobs

What are the main responsibilities of the Director of Professional Services Operations at Precisely?

The Director of Professional Services Operations at Precisely will lead the Global Services organization's operations, focusing on strategic planning and execution. Responsibilities include ensuring effective service delivery, managing financial reporting, conducting operational reviews, collaborating with sales and finance departments, and overseeing a global team of business analysts to enhance service integration, particularly during M&A activities.