Technical support specialist

As a Level 2 Technical Support Specialist at PrimeXBT, you'll be responsible for administering trading platforms, managing server infrastructure (both Linux and Windows), and monitoring remote systems. This role also entails diagnosing and troubleshooting issues while working with logs and consoles, as well as automating routine processes using scripting languages.

To become a Technical Support Specialist at PrimeXBT, you'll need strong skills in Linux, a basic understanding of networking principles, and familiarity with relational databases like MySQL or PostgreSQL. Ideal candidates should also possess a willingness to work shifts and have strong problem-solving capabilities.

Preferred technical skills for the Technical Support Specialist role at PrimeXBT include experience with FinTech systems, knowledge of trading platforms such as MetaTrader 5, and familiarity with monitoring tools like Zabbix. Experience in process automation via Python, Bash, or PowerShell is also highly valued.

Absolutely! The Technical Support Specialist position at PrimeXBT is fully remote. This enables you to work flexibly while collaborating with an international team dedicated to delivering high-demand financial market products.

PrimeXBT offers a comprehensive benefits package for Technical Support Specialists, including performance-based quarterly bonuses, health insurance after probation, additional sick leave every six months, birthday gifts, and language courses aimed at enhancing your professional skills.

In answering this question, focus on your specific experiences with Linux, highlighting systems you’ve managed and any troubleshooting you’ve performed. Mention relevant distributions and emphasize how your skills contribute to efficiently handling server infrastructure.

A solid answer would involve outlining a step-by-step approach. Start with checking connectivity, examining server logs for errors, and using diagnostic tools. Having a structured method shows your analytical skills and understanding of server management.

Discuss the specific tools you've used for automation, such as Python or Bash, emphasizing real-world applications. Sharing examples of how automation improved efficiency or resolved recurrent issues will strengthen your response.

Here, showcase your commitment to continuous learning. Mention resources like online courses, tech blogs, or community forums where you follow trends and innovations relevant to the FinTech sector.

Explain your process for prioritization, incorporating factors such as severity, impact on users, and deadlines. Demonstrating your organizational skills and ability to remain composed under pressure will be key.

Narrate a specific incident, detailing the issue, your diagnostic process, and the final solution. Emphasize problem-solving skills, critical thinking, and any collaborative efforts that played a role in resolving the issue.

Discuss your knowledge of networking components, providing examples of how you've utilized this knowledge in your past roles. Link your understanding to how it ensures system security and reliability.

Offer a thoughtful perspective on the challenges, such as rapid changes in technology or dealing with frustrated users. Then, discuss how you’ve handled these challenges positively and effectively.

Here, describe the monitoring tools you're familiar with, like Zabbix or other analytics tools. Explain how proactive monitoring helps identify issues before they impact users.

Share your genuine interest in the company and the FinTech industry. Highlight the opportunity for professional growth and the collaborative, innovative culture at PrimeXBT that excites you about this role.