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Technical support specialist

PrimeXBT is a leading cryptocurrency and CFD trading platform seeking a Level 2 Technical Support Specialist to assist in maintaining and developing their high-load financial systems.

Skills

  • Strong Linux skills.
  • Basic understanding of networking.
  • Basic knowledge of relational databases and SQL queries.
  • Ability to learn quickly and solve complex problems independently.

Responsibilities

  • Administration of trading platforms and related software.
  • Managing server infrastructure (Linux, Windows).
  • Monitoring and supporting remote systems and applications.
  • Analyzing, diagnosing, and troubleshooting issues, working with logs and consoles.
  • Automating routine processes, scripting (preferably Python, Bash, PowerShell).

Benefits

  • 100% remote work
  • Performance-based quarterly bonuses
  • Health insurance after probation
  • Additional sick leave every six months
  • Birthday gifts
  • Language courses
To read the complete job description, please click on the ‘Apply’ button
What You Should Know About Technical support specialist, PrimeXBT

At PrimeXBT, a leading cryptocurrency and CFD trading platform, we’re excited to invite a Level 2 Technical Support Specialist to join our dynamic remote team. If you're passionate about technology and want to be part of a company that's changing the game in the financial markets since 2018, you've come to the right place! In this role, you'll assist in maintaining high-load financial systems, including our advanced trading platforms and core company infrastructure. Imagine collaborating with a professional team while using cutting-edge technologies in the FinTech sector! Your responsibilities will include administering trading platforms, managing server infrastructure on both Linux and Windows, and monitoring remote systems and applications. You'll have the chance to analyze and troubleshoot diverse issues using logs and consoles, all while automating routine processes with scripting languages like Python and Bash. If you have strong Linux skills, a basic understanding of networking concepts, and a willingness to work flexible hours, including shifts, we’d love to hear from you. Nice to have would be experience in FinTech or familiarity with tools like MetaTrader 5, but what's most important is your eager mindset and problem-solving abilities. Join us at PrimeXBT and immerse yourself in an international environment where you'll develop professionally and enjoy a range of benefits like health insurance and performance bonuses.

Frequently Asked Questions (FAQs) for Technical support specialist Role at PrimeXBT
What are the responsibilities of a Level 2 Technical Support Specialist at PrimeXBT?

As a Level 2 Technical Support Specialist at PrimeXBT, you'll be responsible for administering trading platforms, managing server infrastructure (both Linux and Windows), and monitoring remote systems. This role also entails diagnosing and troubleshooting issues while working with logs and consoles, as well as automating routine processes using scripting languages.

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What qualifications do I need to become a Technical Support Specialist at PrimeXBT?

To become a Technical Support Specialist at PrimeXBT, you'll need strong skills in Linux, a basic understanding of networking principles, and familiarity with relational databases like MySQL or PostgreSQL. Ideal candidates should also possess a willingness to work shifts and have strong problem-solving capabilities.

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What technical skills are preferred for the Technical Support Specialist role at PrimeXBT?

Preferred technical skills for the Technical Support Specialist role at PrimeXBT include experience with FinTech systems, knowledge of trading platforms such as MetaTrader 5, and familiarity with monitoring tools like Zabbix. Experience in process automation via Python, Bash, or PowerShell is also highly valued.

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Is remote work allowed for the Technical Support Specialist at PrimeXBT?

Absolutely! The Technical Support Specialist position at PrimeXBT is fully remote. This enables you to work flexibly while collaborating with an international team dedicated to delivering high-demand financial market products.

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What benefits does PrimeXBT offer to Technical Support Specialists?

PrimeXBT offers a comprehensive benefits package for Technical Support Specialists, including performance-based quarterly bonuses, health insurance after probation, additional sick leave every six months, birthday gifts, and language courses aimed at enhancing your professional skills.

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Common Interview Questions for Technical support specialist
Can you describe your experience with Linux systems as it pertains to a Technical Support Specialist role?

In answering this question, focus on your specific experiences with Linux, highlighting systems you’ve managed and any troubleshooting you’ve performed. Mention relevant distributions and emphasize how your skills contribute to efficiently handling server infrastructure.

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How would you troubleshoot a server that is not responding?

A solid answer would involve outlining a step-by-step approach. Start with checking connectivity, examining server logs for errors, and using diagnostic tools. Having a structured method shows your analytical skills and understanding of server management.

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What tools or scripting languages have you used to automate processes?

Discuss the specific tools you've used for automation, such as Python or Bash, emphasizing real-world applications. Sharing examples of how automation improved efficiency or resolved recurrent issues will strengthen your response.

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What strategies do you use to stay current with emerging technologies in the FinTech space?

Here, showcase your commitment to continuous learning. Mention resources like online courses, tech blogs, or community forums where you follow trends and innovations relevant to the FinTech sector.

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How do you prioritize tasks when handling multiple technical issues at once?

Explain your process for prioritization, incorporating factors such as severity, impact on users, and deadlines. Demonstrating your organizational skills and ability to remain composed under pressure will be key.

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Describe a complex technical issue you resolved. What approach did you take?

Narrate a specific incident, detailing the issue, your diagnostic process, and the final solution. Emphasize problem-solving skills, critical thinking, and any collaborative efforts that played a role in resolving the issue.

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How familiar are you with networking concepts like TCP/IP and firewalls?

Discuss your knowledge of networking components, providing examples of how you've utilized this knowledge in your past roles. Link your understanding to how it ensures system security and reliability.

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What do you consider is the most challenging aspect of being a Technical Support Specialist?

Offer a thoughtful perspective on the challenges, such as rapid changes in technology or dealing with frustrated users. Then, discuss how you’ve handled these challenges positively and effectively.

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What methods do you use to monitor application performance?

Here, describe the monitoring tools you're familiar with, like Zabbix or other analytics tools. Explain how proactive monitoring helps identify issues before they impact users.

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Why do you want to work at PrimeXBT as a Technical Support Specialist?

Share your genuine interest in the company and the FinTech industry. Highlight the opportunity for professional growth and the collaborative, innovative culture at PrimeXBT that excites you about this role.

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PrimeXBT is a fintech company established in 2018 which offers a Cryptocurrency, FX, Indices, and Commodities trading infrastructure with long and short positions, aggregated liquidity from multiple liquidity providers, and more. The company provi...

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Full-time, remote
DATE POSTED
March 16, 2025

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