Job details

Customer Relations Consultant

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At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

Join our dynamic team as a Customer Relations Consultant! We're looking for passionate individuals to engage with customers through inbound, outbound, and email channels. You'll be responsible for managing positive customer experiences, providing advice, resolving concerns, and maintaining detailed records.

Key Responsibilities:

Handle inbound enquiries from customers.
Conduct outbound case-management calls.
Accurately capture data and case notes.
Participate in team meetings and coaching opportunities.

Key Skills and Capabilities:

Excellent communication and listening skills.
Ability to articulate and convey information clearly and politely.
Proactive and adaptable to various work types.
Strong computer skills and attention to detail.

Hours:

Rotating shifts between 8:30am to 6:00pm Monday to Friday.
Flexibility to work between 8:00am to 8:00pm Monday to Friday as required by the business/client.

If you have previous customer service experience and are eager to contribute to a respectful and inclusive workplace, we encourage you to apply!

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive.

At Probe CX equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating you and your 100%!

Average salary estimate

$60000 / YEARLY (est.)

min

max

$50000K

$70000K

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What You Should Know About Customer Relations Consultant, Probegroup

Are you ready to join a passionate team that's dedicated to providing outstanding customer experiences? At Probe Group, we’re on the lookout for a Customer Relations Consultant to become a vital part of our remote team based in VIC. We're all about thinking big, embracing challenges, and helping our clients across the Pacific, Asia, and North America achieve their goals. As a Customer Relations Consultant, you’ll engage with customers through inbound, outbound, and email channels. Your main mission? To manage positive customer experiences, provide expert advice, resolve any concerns, and diligently maintain customer records. We value excellent communication and listening skills, a proactive spirit, and the ability to adapt to various work styles. You’ll find yourself handling inquiries, conducting case-management calls, and participating in coaching opportunities that empower your growth. With rotating shifts between 8:30am to 6:00pm, and flexibility to work between 8:00am to 8:00pm as required, we ensure a balance that works for both you and our clients. Here at Probe, we celebrate diversity and aim to create a respectful and inclusive workplace where everyone can thrive. If you're passionate about customer service and eager to make a difference in a vibrant environment, we want to hear from you! Join us at Probe and help us do things better than the day before. Your authentic self and unique perspective are not just welcomed but celebrated!

Frequently Asked Questions (FAQs) for Customer Relations Consultant Role at Probegroup

What are the main responsibilities of a Customer Relations Consultant at Probe Group?

As a Customer Relations Consultant at Probe Group, your main responsibilities include handling inbound inquiries, conducting outbound case-management calls, providing customer advice, resolving concerns, and accurately capturing data and case notes. You'll engage in team meetings and continuous learning opportunities, ensuring that you’re always equipped to offer excellent service.