Customer Success Analyst

Prodigy Education, a global leader in game-based learning, is on a mission to make every student in the world love learning. We believe learning should be as fun as playing a video game. This is central to our educational philosophy, because when you love what you do, you do it better. Visit www.prodigygame.com to learn more.

With Prodigy, kids practice standards-aligned skills in Math and English as they play our fun, adaptive learning games. All with teacher and parent tools to support their learning in class and at home.

The Customer Success Analyst, reporting to the Director of Educator Enablement, will support a dedicated group of Account Executives in managing relationships with school district leaders across Prodigy’s partner districts. In this role, you’ll play a key part in evaluating the health of existing partnerships, identifying and helping to address gaps in teacher training, flagging districts that may require attention based on usage patterns and supporting research studies. You’ll also contribute to the growth of the Educator Enablement program by leading the development of social proof—such as partner success stories—and supporting other strategic initiatives. Ultimately, your work will help ensure district partners experience meaningful impact from Prodigy’s game-based learning tools and stay engaged throughout the partnership lifecycle.

Your Impact

• Support a dedicated group of Account Executives by evaluating the health of existing district partnerships and surfacing opportunities for deeper engagement.

• Monitor usage data to identify districts that may need attention, helping to drive engagement growth, reduce churn, and promote sustained adoption of Prodigy’s tools.

• Identify the drivers of success for failure at a district level to help guide intervention.

• Evolve district analyses to increase insights and impact.

• Review training implementation across partner districts, flagging gaps and coordinating with Account Executives and teacher trainers to ensure educators receive the support they need.

• Supporting ongoing research studies with partner schools/districts to monitor and encourage usage to increase the likelihood of successful outcomes.

• Lead the development of social proof, including the creation of partner success stories, quotes, and other educator-facing content that highlights impact.

• Contribute to strategic initiatives within the Educator Enablement program to improve onboarding, engagement, and long-term partner satisfaction.

• Maintain strong internal documentation to ensure clear visibility into the status and needs of partner districts.

• Collaborate cross-functionally with Sales, Marketing, Product, and Data teams to align on goals, share insights, and drive long-term partner success.

• Stay informed on K–12 education trends and district needs to help shape messaging and engagement strategies that resonate with school leaders.

About You

• 2–4 years of experience in customer success, sales support, or program coordination, ideally within the K–12 or edtech space.

• Strong organizational and project management skills, with the ability to juggle multiple priorities and maintain attention to detail in a fast-paced environment.

• Experience working cross-functionally with sales or customer-facing teams to support partner success and drive product adoption.

• Proficient in analyzing data to identify trends, flag risks, and surface actionable insights that inform strategy.

• Strong written and verbal communication skills, with the ability to craft clear messaging and develop compelling partner-facing content (e.g., success stories, reports).

• A proactive problem-solver who takes initiative and thrives in a collaborative environment.

• Familiarity with CRM systems and data tools (e.g., Salesforce, HubSpot, Excel/Sheets) to track activity and monitor partner health.

• Passionate about education and excited to support educators and district leaders in using tools that improve student learning outcomes.

• Open to occasional travel within the United States for in-person engagements, such as educator-focused conferences.

Bonus Points

• A degree, diploma, or certification in Business, Marketing, or a related field; advanced education is a plus.

• Proven experience supporting a high-performing sales team in a growth-focused environment.

• Deep understanding of the K-12 education sector, including its unique challenges, trends, and stakeholder dynamics.

Interview Process

• We're excited to learn about you and your skills. Here is what you can expect during this interview process!

• A 45-minute chat with the Recruiter

• A 45-minute conversation with the Hiring Manager

• 60-minute interview with team members (includes spec test)

Working at Prodigy

• Be part of a mission-driven organization dedicated to helping every student in the world love learning! At Prodigy Education, your work positively impacts the lives of millions of students and teachers worldwide.

• Join a company which empowers a Growth Mindset among its team members, so you grow as we do. You’ll also work on award-winning products which harness the magic of math and power of language for students in grades 1st-8th.

• We understand that a thriving team is at the core of our success. So, on top of an inspirational mission and rewarding work, our Total Rewards Program reflects our commitment to your financial, physical, and mental well-being.

• It’s not just about the work though; it's about the culture. As the Toronto Star reports in a recent feature on Prodigy: "Prodigy’s secret sauce is that it sees its corporate culture as something that is built slowly from the ground up and is always evolving.” Check it out here.

• #LI-Hybrid

Prodigy Math is used by almost one million teachers a year, and was named the most popular supplemental education platform in classrooms in the United States! Our products have also won numerous consumer awards, including the Mom’s Choice Award, Parent and Teacher Choice Awards, and National Parenting Product Award.

Come as you are. We believe the power of our collective potential will transform education. We are building towards a diverse, inclusive, and equitable workplace to empower and create access and opportunity for all. We welcome applications from people from all underrepresented groups, including (but not limited to) people of any gender, age, or religion, members of the LGBTQIA2+ community, BIPOC and other underrepresented races and nationalities, people with disabilities, veterans, and anyone who may contribute to the further diversification of Prodigy Education. If you feel like you don’t have all the qualifications for this position and are willing to use your initiative to learn the rest, we’d still love for you to apply!

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Prodigy Education will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require accommodation, please notify us at jobs@prodigygame.com, and we will work with you to meet your needs.