Technical Program Manager- Cloud + Data

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Technical Program Manager- Cloud + Data 

Why We Have This Role

At Qualtrics, we're on a mission to empower organizations to elevate their customer and employee experiences. With over 13,000+ clients worldwide, it’s crucial to build well-localized, high-quality products that close operational gaps. This role is critical in orchestrating complex, cross-engineering initiatives to achieve our ambitious goals. You will partner with teams across IT, Procurement, Financial Planning & Analysis, and more to streamline budgeting and vendor intake processes, enabling efficient onboarding of new technologies. As a key cross-functional leader within the Products, Engineering, and UX teams, you’ll ensure budget compliance and drive enhancements to our bottom-line costs and profit margins. You’ll collaborate across multiple disciplines to lead these large-scale projects to success.

How You’ll Find Success

• Strategic and Tactical Balance: Leverage your ability to see the big picture while effectively managing day-to-day operations.
• Data-Driven Decision Making: Use data to form and articulate points of view, ensuring that strategies are backed by solid evidence.
• Empathetic Leadership: Lead with empathy, providing support and mentorship to your colleagues.
• Communication Mastery: Excellent written and verbal communication skills to collaborate with both technical and non-technical partners.
• Cross-Functional Collaboration: Ability to work well with various departments like Engineering, Product Management, and Marketing.
• Project Management Expertise: Demonstrate a track record of managing and delivering large, complex software projects.
• Team Empowerment: Contribute to designing a sustainable operating model that empowers the entire TPM community within Qualtrics.

How You’ll Grow

• Leadership Development: Gain experience in guiding cross-functional teams of senior professionals.
• Strategic Impact: Shape the direction of key technical and product-focused programs.
• Cross-Functional Insight: Enhance your ability to work across multiple departments and disciplines.
• Data Utilization: Improve your skills in leveraging data for strategic decision-making.
• Operational Excellence: Develop mechanisms that drive visibility and alignment, enhancing organizational efficiency.

Things You’ll Do

• Drive Execution: Help deliver results through cross-team coordination of work, helping PXE and engineering teams to understand their requirements and execute them in a timely manner.
• Maintain Solid Operations: Develop and drive operational rigor amongst the Engineering and PXE teams with regards to programs.
• Reduce Duplication of Effort: As TPMs, we find efficiencies where we can to reduce work through automation, regular libraries, or other creative tooling to reduce the cost of a project or program.
• Educate and Support: We act as a central point of contact for our programs and help drive education and support through documentation, office hours, tech talks and so on
• Lead Projects: Oversee major technical and product-focused programs, ensuring their successful execution.
• Define Requirements: Develop multi-quarter plans for programs and projects, ensuring they’re aligned with company goals.
• Drive Visibility and Alignment: Establish mechanisms to keep all cross-engineering initiatives visible and aligned.

What We’re Looking For On Your Resume

• Bachelor's Degree in Business, Operations, Engineering or related field
• 2-5 years of TPM experience
  business transformation and change management initiatives, developing strategic plans, analyzing complex situations, identifying key issues, and implementing effective solutions.
• Experience in program management, process management, process improvement OR equivalent experience.
• Experience in effectively engaging, consulting, and informing stakeholders at all levels, ensuring alignment and buy-in.
• Demonstrate results-based impact of previous transformation programs/initiatives.

What You Should Know About This Role

• Position is embedded within Engineering Operations in our R&D Ops.
• This role is highly visible across the company and will significantly impact the profitability and overall success of Qualtrics.
• It serves as a crucial bridge between the technical teams in Product and Engineering and other parts of the business.

Our Team’s Favorite Perks and Benefits

• Experience Bonus: Qualtrics offers US employees an annual $1,800 “experience bonus” to provide an experience they might not otherwise have—attend a sporting event or concert, travel somewhere new, or even support a nonprofit or infuse funds into a small business in your area.
• Learning and Development: All team members are encouraged to devote 10% of their time to personal learning and development.
• We take pride in our office's design aiming at cultivating creativity from our rooftop views to an open and collaborative work space
• On top of a great benefits package (medical, dental, vision, life insurance, etc), we provide snacks, drinks, and free lunches in our office
• Full time employees receive an annual experience bonus after their first year of employment; Qualtrics Experience Bonus is a program designed to provide experiences to our employees they might not otherwise have
• Personalized career planning – you will work with your manager to design a plan based on your experiences, values, and career aspirations (inside and outside Qualtrics) that helps you achieve your career goals at Qualtrics
• We believe in sharing Qualtrics success which is part of the compensation for all employees