Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
Customer Success - Intern image - Rise Careers
Job details

Customer Success - Intern

As a CSM Intern at Quizizz, you’ll gain hands-on experience supporting a high-performing Customer Success team. You'll play a key role in ensuring smooth onboarding, renewal, and data management processes, helping us deliver exceptional value to our customers. This is a great opportunity to explore the intersection of customer success, operations, and edtech.




What you'll do...
  • Set up and configure customer accounts, including user management and tool integrations.
  • Support onboarding and renewal operations by generating quotes and handling related administrative tasks.
  • Ensure accurate and timely processing of customer information throughout onboarding and renewal cycles.
  • Research and identify key contacts and decision-makers within customer organizations.
  • Maintain up-to-date customer data in the CRM, ensuring accuracy and usability across teams.
  • Assist in tracking engagement metrics and preparing internal reports.
  • Support CSMs with customer-facing materials such as success plans and usage summaries.
  • Collaborate on improving internal processes for onboarding and renewals.
  • Help document standard operating procedures to drive efficiency and consistency.
  • Coordinate with Product, Sales, and Support teams to address customer needs.
  • Participate in internal meetings to align on customer success priorities and initiatives.


Who you are...
  • Someone with 0-2 years of experience, looking to enter the success vertical in the SaaS space
  • Good communications and the right energy to collaborate in a fast growing organisation
  • The Success team works in office from Monday to Thursday & Remote on Friday (430PM to 12AM)
  • Ideally be available post the 6 months for a potential full time conversion
 


Quizizz Glassdoor Company Review
4.3 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
Quizizz DE&I Review
No rating Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon
CEO of Quizizz
Quizizz CEO photo
Ankit Gupta
Approve of CEO
What You Should Know About Customer Success - Intern, Quizizz

Welcome to Quizizz! We're on the lookout for a passionate Customer Success Intern to join our vibrant team in Bangalore. This isn't just any internship; it's a fantastic opportunity to dive headfirst into the exciting world of customer success within the edtech space. As a Customer Success Intern, you will be at the heart of our operations, supporting our stellar Customer Success Managers in ensuring our customers are onboarded seamlessly and are continuously engaged with our products. Your day-to-day tasks will include setting up customer accounts, managing user access, and processing necessary information efficiently. You'll be generating quotes and tackling administrative duties linked to renewals, which are crucial in maintaining our strong relationship with clients. Plus, you’ll gain valuable insights by researching key decision-makers within customer organizations to foster connections that drive customer satisfaction. Keeping our CRM up-to-date and accurate will also be your responsibility, ensuring all teams can rely on this vital information. Collaboration is key, so prepare to partner with product, sales, and support teams to meet customer needs. This role is perfect for those eager to kickstart their career in SaaS and contribute to customer success while enjoying hybrid work arrangements. If you have the enthusiasm and communication skills to collaborate in a fast-paced environment, we’d love to meet you and explore a potential full-time opportunity after your internship!

Frequently Asked Questions (FAQs) for Customer Success - Intern Role at Quizizz
What are the primary responsibilities of a Customer Success Intern at Quizizz?

As a Customer Success Intern at Quizizz, your main responsibilities will include setting up and configuring customer accounts, supporting onboarding and renewal operations, maintaining accurate customer data in our CRM, and assisting in tracking engagement metrics. You'll also collaborate with various teams to enhance customer experience.

Join Rise to see the full answer
What qualifications are required for the Customer Success Intern position at Quizizz?

The Customer Success Intern position at Quizizz requires 0-2 years of experience, preferably in a customer-facing role. Good communication skills and the ability to collaborate within a fast-paced environment are essential. Ideally, you should be available for a potential full-time conversion after the internship.

Join Rise to see the full answer
How does the Customer Success Intern role at Quizizz support customer onboarding?

In the Customer Success Intern role at Quizizz, you will play a crucial part in customer onboarding by setting up accounts, managing integrations, and ensuring all administrative tasks are handled efficiently, paving the way for a smooth experience for our clients.

Join Rise to see the full answer
What is the working schedule for a Customer Success Intern at Quizizz?

The working schedule for the Customer Success Intern at Quizizz involves working in the office from Monday to Thursday and remotely on Friday, typically from 4:30 PM to 12 AM. This hybrid model provides flexibility while ensuring effective team collaboration.

Join Rise to see the full answer
Why is the Customer Success Intern position at Quizizz a great entry point into the SaaS industry?

The Customer Success Intern position at Quizizz is an excellent entry point into the SaaS industry because it offers hands-on experience in a critical role that directly contributes to customer satisfaction and success, while also providing exposure to various departments within the company.

Join Rise to see the full answer
Common Interview Questions for Customer Success - Intern
Can you describe a situation where you contributed to a team project?

In your answer, focus on outlining your specific contributions, emphasizing teamwork and communication. Mention how your efforts helped move the project forward, illustrating your ability to collaborate effectively.

Join Rise to see the full answer
How would you manage a difficult customer situation?

Display your problem-solving skills by discussing how you would listen to the customer's concerns, empathize, and seek a resolution that satisfies both the customer and the company's policies.

Join Rise to see the full answer
What interests you about working in customer success at Quizizz?

Share your passion for helping customers succeed and how you believe Quizizz aligns with your career interests, particularly in the edtech space, highlighting your enthusiasm for making an impact.

Join Rise to see the full answer
Describe a time when you handled multiple tasks or deadlines effectively.

Provide an example demonstrating your time management skills. Discuss how you prioritized tasks, maintained quality, and stayed organized to meet deadlines, reflecting your readiness for the fast-paced environment.

Join Rise to see the full answer
How do you keep up with changes in the SaaS industry?

Mention specific resources you follow, such as blogs, podcasts, or industry newsletters. This shows your proactive approach to learning and staying informed about trends that affect customer success.

Join Rise to see the full answer
What strategies would you use to ensure accurate data management?

Explain your understanding of the importance of data accuracy. Discuss your approach to organizing information systematically, double-checking entries, and using software tools that aid in maintaining precise customer data.

Join Rise to see the full answer
Why do you think communication is important in a customer success role?

Emphasize the role of communication in understanding customers' needs and challenges, which is vital for providing effective support and fostering long-term relationships that drive customer satisfaction and loyalty.

Join Rise to see the full answer
How would you ensure that customers are engaged with the product?

Discuss strategies such as sending regular updates, providing usage reports, and reaching out for feedback. Highlight the importance of demonstrating value to keep customers engaged and informed about the product's benefits.

Join Rise to see the full answer
What do you think are the key qualities needed for success in this internship?

Identify qualities like effective communication, adaptability, a customer-centric mindset, and the ability to work collaboratively. Relate these qualities back to how they will contribute to your success in the internship.

Join Rise to see the full answer
How would you approach creating customer-facing materials?

Talk about the importance of clarity and user-friendly design. Mention collaborating with CSMs to gather insights and tailoring materials to meet customer needs and enhance their experience.

Join Rise to see the full answer
Similar Jobs

As a Housing Support Worker at Peel Region, you will play a pivotal role in providing essential housing support services to vulnerable communities.

Join Huntington as a Customer Experience Banker where you will empower customers by delivering outstanding service and identifying financial solutions.

Photo of the Rise User
SIXT Hybrid Huntington Beach
Posted 3 days ago

Join SIXT as a Rental Sales Agent where your talents in sales and customer service will elevate the rental experience.

Posted 4 days ago

Join FICS as a System Support team member to deliver exceptional software support in the mortgage loan servicing sector.

Seeking a motivated Spanish Bilingual Virtual Assistant/Customer Service Representative to deliver exceptional client support in a remote environment.

Join Oak View Group as a Concessions Supervisor overseeing operations and ensuring a stellar guest experience at Canvas Stadium events.

Photo of the Rise User

Join Northwestern Medicine as a Nurse in their Oncology Clinic, where you will play a vital role in providing exceptional patient care.

Photo of the Rise User

OHSU is hiring Floor Care Technicians to facilitate cleanliness in a healthcare environment, prioritizing patient care and safety.

MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Internship, hybrid
DATE POSTED
April 16, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
Someone from OH, Euclid just viewed Work From Home Union Benefits Rep at Global Elite
Photo of the Rise User
Someone from OH, Cincinnati just viewed Runtime QA Tester II at Aechelon Technology
Photo of the Rise User
Someone from OH, Columbus just viewed Director, VB Learning & Development at Trustmark
Photo of the Rise User
Someone from OH, Loveland just viewed Associate Buyer - Kid's Basics, Uniforms & Dance at Target
F
Someone from OH, Loveland just viewed Senior Buyer - Lifestyle Accessories at Forseven
Photo of the Rise User
Someone from OH, Loveland just viewed Category Manager at Emma – The Sleep Company
Photo of the Rise User
Someone from OH, Cleveland just viewed Graphic Designer (Temporary) at MasterBrand Cabinets LLC
S
Someone from OH, Ottoville just viewed Full Stack Developer at Sunreef Yachts
Photo of the Rise User
Someone from OH, Ottoville just viewed Senior Developer at NRF
P
Someone from OH, Ottoville just viewed Principal Software Developer - TS/SCI at Parsons
F
Someone from OH, Ottoville just viewed Software Developer at Fil
Photo of the Rise User
Someone from OH, Ottoville just viewed Senior Backend Developer - Big Data at LiveRamp
Photo of the Rise User
Someone from OH, Ottoville just viewed Software Developer - Product Analytics (Python) at Autodesk
Photo of the Rise User
Someone from OH, Ottoville just viewed Software Application Developer at Boeing
Photo of the Rise User
Someone from OH, Ottoville just viewed Senior FullStack Developer at CVS Health
Photo of the Rise User
Someone from OH, Ottoville just viewed Senior Software Developer at Cinemark
T
Someone from OH, Ottoville just viewed Full Stack Developer at Talent Worx
B
Someone from OH, Ottoville just viewed Digital Designer/Front-End Developer at Blackbridge
M
Someone from OH, Ottoville just viewed Full Stack Developer (React/NodeJS) at MySigrid