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Restaurant Manager - Philadelphia, PA

Company Description

Initial hiring pay range (based on location, experience, etc.): $ 20+/ hour

At Raising Cane’s Chicken Fingers® we serve only the best tasting and most craveable chicken finger meals. It’s our ONE LOVE®. Our Crew make it happen, our Culture makes it unique and the Community makes it all worthwhile.  

Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our rapidly growing Company. We all work with a sense of purpose and focus on our chicken finger meals, Customers, Crew, Communities and Company Culture. We are constantly striving to Raise The Bar. The future for Raising Cane’s is growth focused and we’re on the path to being one of the top 10 restaurant companies in the United States.  

Benefits offered for all Full-time Restaurant Managers:

  • Medical, Dental, Vision & Pharmacy Benefits
  • Dependent Care & Healthcare Flexible Spending Account
  • Pet Insurance
  • 401(k) With Employer Match (age 21 & older)
  • Tuition Reimbursement
  • Short-term & Long-term Disability
  • Crewmember Assistance Program

Perks & Rewards for Restaurant Managers:

  • Weekly Pay!*
  • Competitive pay + monthly bonus
  • Paid Time Off & Sick time
  • 8 paid Holidays a year**
  • Early closure for company events
  • Casual Work Attire
  • Perkspot Employee Discount Programs
    • *Raising Cane's pays weekly, except in some states (e.g., California) where the company pays bi-weekly. 
    • **Some locations may vary 

Job Description

Your Role at Raising Cane’s:

The Restaurant Manager is responsible for supporting the Restaurant Leader in day-to-day operations of the restaurant and upholding Raising Cane’s standards and culture in shift management responsibilities of restaurant operations.

The physical work environment includes working in a fast-paced kitchen environment (which requires extended periods of physical exertion, such as walking, standing, lifting and bending) and interacting with customers. It also includes both inside and outside work in varied temperatures, working with and around food products, common allergens, industrial equipment, commercial cleaning products that require the use of personal protective equipment and physical activities necessary to complete the responsibilities of the job. 

Your Impact and Responsibilities:

  • Purpose of the position:
    • Ensures operations meet Raising Cane’s standards in all restaurant zones during a shift
    • Acts as manager on duty and opens and closes the restaurant
    • Manages cash handling and ensures accountability
  • General to the role:
    • Enforces Raising Cane’s policies and standards
    • Executes shift management meeting Raising Cane’s operations and safety standards
    • Uses required tools, forms and logs to support shift execution, document results and take corrective action when needed
    • Directs crewmembers during a shift
    • Provides exemplary customer service
    • Utilizes reward and recognition program for the crewmembers in the restaurant
    • Authorizes employee functions requiring manager approval (e.g. discounts, promotions, timeclock overrides, etc.)
    • Ensures cleanliness of the restaurant and ensures the facility is in good working order
    • Completes other duties as assigned

Qualifications

Requirements for Success:

  • Detail-oriented, organized and able to manage multiple priorities that may be constantly changing
  • Self-driven, flexible, and highly energetic with strong written and verbal communication skills
  • Able to work effectively and efficiently both independently and collaboratively
  • Able to recognize problems, set goals, execute and convert plans into action to solve problems
  • Knowledge and skills in staffing, scheduling, people and cost management
  • Proficient in a variety of technology systems including Microsoft Office (Excel, Word and Outlook) and ability to learn and adapt to new systems quickly
  • Able to work a variety of shifts including days, evenings and weekends and travel as needed for work-related functions and training
  • Must complete all required Raising Cane’s company training programs
  • 1+ years of restaurant or retail management experience
  • Must be 18 years of age or older
  • High school diploma or equivalent preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.

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Candidate Privacy Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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Average salary estimate

$46800 / YEARLY (est.)
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$41600K
$52000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Restaurant Manager - Philadelphia, PA, Raising Cane's

Are you ready to lead a passionate team and create unforgettable experiences at Raising Cane’s Chicken Fingers in Philadelphia, PA? As a Restaurant Manager, you'll be at the heart of our operation, ensuring our crew delivers craveable chicken finger meals while upholding our unique culture and community spirit. The role involves a mix of leadership and hands-on work, where you’ll manage daily restaurant operations, from opening and closing the business to cash handling and ensuring safety standards. We pride ourselves on our fast-paced, fun atmosphere, and as a manager, you’ll motivate your team, oversee shift management, and provide exemplary customer service that makes our guests want to come back for more. Besides driving our performance, you’ll be responsible for staff training, scheduling, and fostering a collaborative work environment where everyone can thrive. As part of your contribution to our growth-focused company, you’ll enjoy a competitive salary and a range of fantastic benefits including weekly pay, monthly bonuses, and a flexible work schedule. If you have a passion for the restaurant industry and the skills to motivate and lead, we’d love to have you as part of our Raising Cane’s family. Dive into your career with us, and together we’ll continue Raising The Bar!

Frequently Asked Questions (FAQs) for Restaurant Manager - Philadelphia, PA Role at Raising Cane's
What are the responsibilities of a Restaurant Manager at Raising Cane’s in Philadelphia, PA?

The Restaurant Manager at Raising Cane’s in Philadelphia, PA plays a crucial role in supporting the Restaurant Leader by overseeing day-to-day operations. This includes shift management, cash handling, and customer interactions. You’ll ensure that all standards are met during your shifts, manage and motivate your crew, and handle administrative tasks such as staffing and scheduling.

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What qualifications are needed for the Restaurant Manager position at Raising Cane’s?

To qualify for the Restaurant Manager role at Raising Cane’s, candidates should have at least 1 year of restaurant or retail management experience. A high school diploma or equivalent is preferred. Strong communication skills and the ability to manage multiple tasks effectively are essential for success in this position.

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What benefits does Raising Cane’s offer to Restaurant Managers in Philadelphia, PA?

Restaurant Managers at Raising Cane’s in Philadelphia enjoy a comprehensive benefits package that includes medical, dental, and vision coverage, 401(k) plans with employer matching, tuition reimbursement, and pet insurance. Additionally, they receive competitive pay, monthly bonuses, and generous paid time off.

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What is the work environment like for a Restaurant Manager at Raising Cane’s?

The work environment for a Restaurant Manager at Raising Cane’s is fast-paced and engaging. Managers work both inside and outside, in varying temperatures, and are involved in physical tasks that require lifting and standing. It’s a blend of leadership and teamwork, creating a fun atmosphere that focuses on delivering top-notch service.

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How does Raising Cane’s promote career growth for Restaurant Managers?

Raising Cane’s is dedicated to career growth for Restaurant Managers through comprehensive training programs and leadership development opportunities. As part of a rapidly growing company, managers can take advantage of these programs to enhance their skills, prepare for higher positions, and contribute to the ongoing success of our brand.

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Common Interview Questions for Restaurant Manager - Philadelphia, PA
What strategies do you use to manage a busy restaurant during peak hours?

When managing during peak hours, I prioritize organization and clear communication. I ensure that all staff understand their roles and responsibilities, use technology to manage orders efficiently, and maintain an upbeat environment to keep employees motivated.

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How do you handle conflicts between team members in the restaurant?

Handling conflicts requires active listening and mediation skills. I would first listen to both parties to understand their perspectives, then facilitate a discussion where they can express their concerns, ultimately guiding them towards a solution that fosters teamwork.

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Can you give an example of how you've improved customer service in a previous role?

In a previous role, I introduced a feedback system where customers could share their experiences. By analyzing customer comments, we identified areas for improvement and trained staff accordingly, which resulted in noticeably higher service ratings.

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What is your approach to training new staff members?

I take a hands-on approach to training new staff, combining practical experience with mentorship. I ensure they understand both the operational and cultural aspects of our restaurant to help them integrate smoothly into the team.

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How do you ensure safety and sanitation standards are met in the restaurant?

I conduct regular safety audits and training sessions with the staff, emphasizing the importance of cleanliness and proper food handling techniques. I also ensure that equipment and facilities are continuously monitored and maintained.

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What key metrics do you track as a Restaurant Manager?

As a Restaurant Manager, I track metrics such as sales numbers, customer satisfaction scores, staff performance, and food cost percentages. These metrics help us identify trends, make informed decisions, and set actionable goals.

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How do you motivate your team during challenging times?

I motivate my team by maintaining open communication and recognizing their hard work. I believe in celebrating small wins and fostering a supportive environment, even during challenging times, to keep team morale high.

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What role does technology play in your management style?

Technology is integral to my management style. I utilize various software systems for scheduling, inventory management, and customer feedback to streamline operations and improve overall efficiency.

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How do you approach inventory management?

I approach inventory management with a data-driven mindset. I assess usage trends, conduct regular counts, and adjust orders accordingly to minimize waste and ensure we have the right stock to meet demand.

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What steps do you take to create a positive work environment?

Creating a positive work environment starts with leadership presence and support. I advocate for open dialogue, staff recognition, and team-building activities that help to build trust and camaraderie among crew members.

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The VisionTo grow restaurants, serving our Customers, all over the world and be the brand for craveable chicken finger meals, a great Crew, cool Culture, and Active Community Involvement.

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Full-time, on-site
DATE POSTED
April 7, 2025

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