Local Support Specialist (Greece)

The Local Support Specialist at RateHawk is responsible for taking calls from B2B partners and providing initial advice in both Greek and English. This role also involves keeping partners updated about ongoing cases, assisting operation teams with communication in Greek, responding to requests for information, and documenting all work in the company's CRM system.

To qualify as a Local Support Specialist at RateHawk, applicants should possess advanced language skills in Greek and English, with the ability to speak and write fluently in both languages. Additionally, being a quick learner, multi-tasker, and having a strong sense of empathy are crucial. Previous experience in the travel industry is also an advantage.

At RateHawk, Local Support Specialists enjoy extensive growth opportunities, including tackling interesting tasks that enhance professional skills. The company supports its employees through seminars, training, and conferences, fostering a culture of continuous learning and development.

Yes, the Local Support Specialist role at RateHawk offers the flexibility to work from home. This allows you to enjoy a balanced work-life routine while being part of an energetic, dynamic team.

The recruitment process for the Local Support Specialist position at RateHawk begins with an application and an assessment link sent to qualified candidates. Following that, potential employees will have a chat with HR, undergo an internet speed test for remote work suitability, and then meet with the hiring manager before receiving interview results and an offer.

In your response, highlight your passion for travel and technology. Mention your dedication to customer service and your eagerness to solve problems and assist others, demonstrating how these motivations align with the role at RateHawk.

When answering this question, illustrate your empathetic approach and problem-solving skills. Share a scenario where you successfully resolved an issue through effective communication and collaboration, which showcases your capability as a Local Support Specialist.

Provide a summary of your previous roles within the travel industry, emphasizing any relevant experience such as working for tour operators, concierge agencies, or travel management companies. Detail key skills you developed and how they will be beneficial for the Local Support Specialist role at RateHawk.

Emphasize your organizational skills and ability to assess the urgency and importance of tasks. Discuss strategies like creating to-do lists or using CRM systems to help you manage your workload effectively as a Local Support Specialist.

Focus on empathy, effective communication, and adaptability. Explain why these qualities are crucial in providing excellent support to B2B partners and maintaining positive relationships within a travel-tech environment like RateHawk.

Share methods you use, such as subscribing to industry newsletters, participating in webinars, and engaging with colleagues. This demonstrates your proactive attitude toward continuous learning relevant to the Local Support Specialist role.

Choose a specific incident and walk through the steps you took to foster communication, understanding, and a positive outcome. This answer can reflect your collaborative spirit, which is essential for any Local Support Specialist.

Before the interview, familiarize yourself with RateHawk's offerings and its position in the travel-tech industry. In your response, mention specific services and values of the company to show your genuine interest in joining the team as a Local Support Specialist.

Mention techniques you use, such as taking breaks, maintaining a dedicated workspace, and practicing time management. This reflects your readiness to adapt to the remote nature of the Local Support Specialist role at RateHawk.

Discuss the importance of active listening, clear and concise messaging, and follow-ups. Provide an example where effective communication led to a successful outcome, aligning it with the Local Support Specialist position.