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Industrial Support Associate FT

Company Description

The targeted hiring range for this full-time position is $15.00 - $19.50 plus commission depending on qualifications; however, the expanded salary range provides opportunities for advancement. Our salary ranges are determined by role, level, and job location. Within the range, individual pay is determined by factors including job-related skills, competencies, experience, and relevant education, training or a combination of these things plus market demand. Your recruiter can share more about the specific salary range and benefits for your location during the hiring process.

Our comprehensive benefits package for full-time employees includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life and disability insurance, generous paid time off and holidays, a 401(k) match, employee discounts, and valuable well-being benefits like free EAP services, financial planning assistance, and well-being coaching all designed to support your health and financial security.

You can find retail jobs just about anywhere. So, why work at Red Wing Shoes? From our purpose-built footwear to our stylishly designed stores, you’ll see the difference. From our life-friendly retail schedules to career advancement, you’ll feel the difference. And, when you create remarkable, in-store experiences for customers who build, shape, and protect the world around them -- you’ll make a difference. We’re not just retail. We are Red Wing.

Job Description

GENERAL PURPOSE OF JOB:

Promote and support our high-quality Red Wing brand image through professional selling, building loyalty and long-lasting relationships with our customers. This is achieved by promoting the Red Wing Shoe Company’s Ultimate Fit Experience (UFX), selling our premium products, and providing conscientious customer service.

ESSENTIAL DUTIES and RESPONSIBILITIES:

  • Guide each customer through RWSC’s Ultimate Fit Experience
  • Provide appropriate accessory recommendation, educate customers on the benefits of each
  • Generate Industrial Sales Leads
  • Achieve and exceed daily productivity and sales goals
  • Maintain the integrity of the sales floor presentation, store signage, and housekeeping standards
  • Maintain proficiency with product knowledge, technical, and operating standards through continuous learning
  • Maintain safe and healthy work environment by following organization standards and legal regulations
  • Restoring footwear exchanges from the truck visits and store for resale
  • Assist the Mobile Sales Representative (MSR) on truck runs, fittings, and onsite service
  • Prepare, load, and unload stock to be placed on mobile unit and in warehouse for the day’s business

OTHER DUTIES AND RESPONSIBILITIES (following duties are required on all positions):

  • Obtain necessary information by maintaining knowledge of RWSC’s electronic communication software
  • Maintain quality service by establishing, following, and enforcing organization quality system standards
  • Uphold Red Wing Shoe Company’s core values
  • Willingness to perform additional duties as required
  • Conduct self-accordance to RWSC policies
  • Build collaborative relationships between you and key people with whom you’ll work or interact with

 

Qualifications

EDUCATION, EXPERIENCE AND REQUIRED COMPETENCIES:

  • High School Diploma/GED or equivalent work experience
  • 1-2 years relevant experience
  • Results oriented
  • Effective Written/Verbal Communication
  • Computer Utilization
  • Valid Driver’s License required

ADDITIONAL DESIRABLE QUALIFICATION AND COMPETENCIES:

  • Thorough knowledge of Red Wing Shoe Company’s mission, values, and organization structure
  • Profit and loss knowledge
  • Naturally curious, has passion for new ideas, and looks to drive growth
  • Problem solving
  • Retail Footwear

PHYSICAL DEMANDS:

  • Lifting 50 pounds, bending/squatting to lace shoes, overhead lifting, twisting, climbing a ladder, standing for long periods of time
  • Housekeeping duties including but not limited to: vacuuming, mopping & waxing floors, washing windows, use of disinfectant chemicals, discarding of all trash, maintaining recycling, installing, and maintaining furniture, fixtures, and displays.

WORK ENVIRONMENT:

  • Retail Store/Warehouse and Mobile Shoe Truck

Additional Information

Red Wing Shoes is an Equal Opportunity Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Individuals with disabilities needing assistance in completing an application may contact [email protected] or call 651-388-8211.

Please view Equal Employment Opportunity Posters provided by OFCCP at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

All offers of employment are contingent on satisfactory results of a background check.

Red Wing Shoe Company, Inc. is a drug-free workplace.

Red Wing Shoe Company will not be using recruitment agencies or firms to fill this position and we will not accept unsolicited resumes or candidate information. No agency calls please.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Average salary estimate

$17250 / YEARLY (est.)
min
max
$15000K
$19500K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Industrial Support Associate FT, Red Wing Shoe Company

Are you passionate about helping others find the perfect fit? Join Red Wing Shoes as an Industrial Support Associate FT in Lakeland, FL! In this exciting role, you'll play a crucial part in providing customers with an excellent shopping experience, helping them explore our high-quality footwear that supports their work and lifestyle needs. Your daily tasks will include guiding customers through our Ultimate Fit Experience, making tailored accessory recommendations, and generating sales leads that contribute to our success. You'll also spend time maintaining the store's presentation and ensuring a safe, clean environment for everyone. We're looking for someone who thrives in a fast-paced retail setting, enjoys meeting and exceeding sales goals, and is committed to continuous learning about our products. With a focused approach on customer service, you'll build relationships that foster loyalty to the Red Wing brand. This is more than just a retail job; it’s about being part of a community that values craftsmanship and quality. Plus, we offer a competitive salary ranging from $15.00 to $19.50, plus commission, depending on your qualifications, with great benefits that include medical, dental, and vision coverage, generous PTO, and a supportive workplace. Come and make a difference with us!

Frequently Asked Questions (FAQs) for Industrial Support Associate FT Role at Red Wing Shoe Company
What are the main responsibilities of an Industrial Support Associate at Red Wing Shoes?

As an Industrial Support Associate FT at Red Wing Shoes, your main responsibilities include promoting our Ultimate Fit Experience, guiding customers in selecting the right footwear, hitting sales targets, and ensuring that the store maintains high presentation standards. You will also be involved in generating sales leads and assisting with stock management along with other essential retail tasks.

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What qualifications are required for the Industrial Support Associate position at Red Wing Shoes?

Candidates for the Industrial Support Associate FT role at Red Wing Shoes should possess a High School Diploma or GED, along with 1-2 years of relevant experience. Strong communication skills, customer service orientation, and the ability to lift up to 50 pounds are essential for this position.

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How is the salary determined for the Industrial Support Associate FT role at Red Wing Shoes?

The salary for the Industrial Support Associate FT position at Red Wing Shoes ranges from $15.00 to $19.50, plus commission. This is determined based on role, experience, skills, and market demand, with opportunities for advancement based on individual performance and qualifications.

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What kind of training is provided for new Industrial Support Associates at Red Wing Shoes?

New Industrial Support Associates at Red Wing Shoes receive training focused on our product knowledge, technical standards, and effective customer service practices. This training helps to ensure you can provide customers with the best experience possible while promoting our footwear and accessories.

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What benefits does Red Wing Shoes offer to full-time Industrial Support Associates?

Red Wing Shoes offers a comprehensive benefits package to full-time Industrial Support Associates including medical, dental, and vision coverage, 401(k) matching, life and disability insurance, generous PTO, and employee discounts. Additional wellness programs and financial planning assistance are also provided.

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Common Interview Questions for Industrial Support Associate FT
How would you promote the Ultimate Fit Experience to customers?

To promote the Ultimate Fit Experience, I would focus on actively listening to the customer's needs, educating them on the benefits of our footwear, and demonstrating how our products can provide them with superior comfort and performance. Engaging and building a relationship is key.

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Can you describe a time when you exceeded sales goals?

I once worked in a retail environment where I implemented upselling techniques during customer interactions, which resulted in me exceeding my monthly sales goals by 30%. I made sure to understand their needs thoroughly before suggesting additional products.

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What strategies do you use to maintain store presentation?

I prioritize cleanliness and organization. By conducting regular walkthroughs of the store, I ensure that displays are well-stocked, signage is in place, and products are neatly arranged, creating an inviting atmosphere for customers.

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How do you handle difficult customers?

I remain calm and empathetic when dealing with difficult customers, actively listening to their concerns without interrupting. My aim is to understand their issue fully, offer a solution, and ensure they leave satisfied with their experience.

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What motivates you to work in a retail environment?

I enjoy the dynamic nature of retail and the opportunity to interact with different people daily. Helping customers find the perfect products and seeing their satisfaction motivates me to excel in my role.

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What safety measures do you think are important to follow in a store or warehouse?

In a store or warehouse, it’s crucial to follow safety protocols such as properly lifting heavy items, keeping walkways clear, and regularly checking that equipment is in safe working order. Ensuring a safe environment protects both employees and customers.

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Describe your experience with working as part of a team.

I thrive in team environments, frequently collaborating with colleagues to meet a common goal. I believe good communication and support among team members boosts morale and improves overall performance.

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How do you keep yourself updated on product knowledge?

I stay informed about product knowledge by reading company materials, attending training sessions, and engaging with my colleagues who may have insights. Passion for the brand motivates me to continuously learn.

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What do you believe is key to providing excellent customer service?

Key to providing excellent customer service is genuinely caring about the customer's needs, having product knowledge to make informed recommendations, and taking the time to follow up to ensure their satisfaction.

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How would you work with a Mobile Sales Representative to ensure customer satisfaction?

I would maintain clear communication with the Mobile Sales Representative, coordinating fittings and managing stock effectively. Teaming up to understand customer needs will enhance the service provided and ensure a seamless customer experience.

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Founded in 1905, Red Wing Shoes is an American footwear company that carries a full line of work boots for all industries and work sites. Red Wing is headquartered in Red Wing, Minnesota.

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DATE POSTED
April 8, 2025

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