Service Coordinator

The key responsibilities of a Service Coordinator at Refloor include reviewing and validating project details, communicating with customers about their flooring project status, scheduling service visits, and addressing any issues that arise. You will also handle administrative tasks like collecting and maintaining customer files.

To be a successful Service Coordinator at Refloor, a background in flooring or home improvement can be beneficial but isn't required. The primary qualifications focus on your ability to deliver exceptional customer service, effective communication skills, and problem-solving abilities.

Refloor is deeply committed to team development and offers advancement opportunities to all employees, including Service Coordinators. We believe in continuous growth and support through training and skill enhancement.

The work environment for a Service Coordinator at Refloor is primarily office-based and requires moderate to extensive computer work. It's essential to be comfortable with an office setting and ready to engage in a collaborative atmosphere.

Refloor offers a range of benefits for its Service Coordinators, including paid time off (PTO), a 401(K) plan, medical, dental, and vision insurance, life insurance, and fantastic advancement opportunities!

An effective way to prioritize tasks as a Service Coordinator is to assess the urgency and importance of each task. Creating a checklist or using software can help keep track of your responsibilities, ensuring timely communication with clients and field teams.

Dealing with a difficult customer requires patience, active listening, and effective communication. You might say, ‘I listened to the customer’s concerns, validated their feelings, and worked diligently to find a solution, ensuring they left satisfied with our service.’

If a project is falling behind schedule, it's crucial to communicate openly with both the customer and your team. Identify bottlenecks and assess the situation to create a recovery plan, possibly involving re-scheduling or additional resources.

Maintaining accuracy in data entry involves attention to detail and consistent double-checking of project information before submission. Using software tools can mitigate errors, and periodically reviewing data accuracy is essential.

For effective communication with field teams, establishing regular touchpoints—like meetings or updates—is beneficial. Utilize clear, concise messaging and encourage an open feedback loop, ensuring everyone is aligned.

When solving a problem for a customer, I approached it with a focus on understanding their needs. For instance, I once resolved a scheduling conflict by quickly coordinating with our team to offer the client an alternative that met their timeline.

The most important quality for a Service Coordinator is a customer-focused mindset. Being genuinely invested in delivering a positive experience encourages trust and fosters lasting relationships with clients.

Handling conflicting priorities involves staying organized and assessing which tasks have the greatest impact. I recommend utilizing organizational tools and communicating proactively with stakeholders about timelines to manage expectations.

My approach to continuous improvement involves seeking feedback, reflecting on my work, and being open to new methods or practices that can enhance service delivery. I actively pursue learning opportunities and value innovation.

To ensure customer satisfaction, I prioritize clear communication, timely updates, and responsiveness to inquiries. I believe in setting realistic expectations and following up after service to confirm the customer is happy with the outcome.