Warehouse/DC Supervisor - Retail Apparel

As a Warehouse Supervisor at Reformation, your main responsibilities include overseeing team members in both inbound and outbound departments, ensuring orders and returns are fulfilled within service-level agreements. You'll also be monitoring key performance indicators and providing coaching to your team, managing attendance and behavior, conducting audits for quality control, and seeking operational improvements in collaboration with the leadership team.

To become a Warehouse Supervisor at Reformation, you should have at least a high school diploma or equivalent, along with 3+ years of relevant experience in a fast-paced fulfillment environment. Knowledge of Lean and JIT principles, as well as proficiency in Excel or Google Sheets, are advantageous. Bilingual skills in English and Spanish are a plus and you should be able to lift and move products weighing up to 40 lbs.

Essential skills for success as a Warehouse Supervisor at Reformation include excellent problem-solving, communication, and leadership abilities. A data-driven mindset, strong organizational skills, and experience with Warehouse Management Systems greatly contribute to effective decision-making. The flexible and reliable nature is also important as the role requires working 10-hour shifts and possibly weekends.

The work environment for a Warehouse Supervisor at Reformation is both casual and entrepreneurial. We foster a culture where inclusivity is paramount, everyone’s voice is heard, and employees are encouraged to innovate. Plus, our dog-friendly office and team events create a vibrant workspace that feels like a community.

Reformation offers a range of benefits for Warehouse Supervisors including health, vision, and dental insurance for eligible employees, paid vacation, holidays, and volunteer time-off. You'll also enjoy a generous clothing discount, 401K with a company match, and a workplace culture focused on mission-driven initiatives.

To motivate a team of warehouse associates, I would utilize positive reinforcement strategies, set clear expectations, and focus on open communication to recognize individual and team accomplishments. It's essential to create a supportive environment where team members feel valued and are encouraged to contribute ideas for process improvements.

In my previous roles, I have extensively used Warehouse Management Systems to track inventory levels, manage orders, and optimize layout efficiency. Knowing how to leverage technology for accurate data analysis helps streamline operations and enhances overall productivity.

In my last position, I conducted a thorough analysis of our fulfillment processes and identified bottlenecks in our workflow. By implementing Lean practices and reorganizing the layout, we improved our order processing speed by 30%, which significantly reduced lead times and increased customer satisfaction.

Ensuring safety compliance requires consistent training and communication with the team. I prioritize conducting regular safety audits, providing up-to-date procedures, and encouraging feedback on safety practices. Cultivating a culture centered on safety awareness is crucial in reducing risks and ensuring a safe workplace.

If a team member is underperforming, my approach would be to first have a one-on-one discussion to understand potential challenges they may be facing. I would provide constructive feedback, set attainable goals, and offer support or additional training to help them improve performance.

Handling conflicts requires a calm and constructive approach. I would listen to both parties involved, facilitate an open discussion to address the issue, and aim to find a mutually agreeable solution. It's important to resolve conflicts quickly to maintain team morale and productivity.

I employ techniques such as cycle counting, ABC analysis, and real-time tracking to ensure accurate inventory management. Keeping clear communication with the team about inventory levels helps prevent stockouts and reduces discrepancies during audits.

Upholding quality standards is crucial in warehouse operations to ensure customer satisfaction, reduce return rates, and maintain the brand's reputation. Consistent quality control processes enhance operational efficiency and contribute to the overall success of the organization.

I track performance metrics through regular reporting and analytics tools integrated with our warehouse management system. I establish clear KPIs and hold weekly review meetings to discuss performance trends, address issues, and celebrate achievements.

I am motivated by the chance to lead teams in a forward-thinking company like Reformation that prioritizes sustainability. I believe in the mission to demonstrate that fashion can be both stylish and eco-friendly, and I am excited to contribute to an innovative workplace that values collaboration and growth.