Fast Facts

Relias is seeking a dynamic Manager of Business Systems to lead a team dedicated to enhancing revenue-related applications and improve healthcare outcomes across numerous organizations.

Responsibilities: Manage the Revenue Technology team, oversee IT Help Center ticket processes, act as a point for escalations, track projects across applications, and engage with cross-functional teams to support system utilization.

Skills: Experience in Salesforce, project management skills, understanding of Agile methodologies, strong interpersonal communication, and problem-solving abilities.

Qualifications: 4+ years of Salesforce experience, 2+ years in people management, and a Bachelor's degree are required; Salesforce certifications and knowledge of other related systems are preferred.

Location: Morrisville, NC, with the requirement to work in the office approximately 40 days per quarter.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $90,000 - $130,000.

Are you looking for a high energy, strategic, and fast-paced position as a Manager, Business Systems? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!

For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements. We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent. Join us and make a difference.

WHAT CAN RELIAS OFFER YOU?

• Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium!
• Flexible work environment with onsite and work from home options – you choose when you want to come into the office!
• Active Employee Resource Groups open to all employees!
• Comprehensive onboarding program – a great introduction to our company, customers and culture!
• Growth and career advancement opportunities!
• 20%+ annual employee promotion and transfer rate
• Multiple development program options – leadership development, professional development curriculums, and Nanodegree options in both technology and data science
• Professional development gained from conference attendance and participation in organizations like NC Tech
• Onsite 321 Coffee Shop providing free coffee and pastries to employees

The Manager, Revenue Technology is a leader responsible for providing oversight of the Revenue Technology team members administering the core systems that capture and maintain revenue, such as Salesforce and integrated systems. This individual works closely with the Product Owner and senior members of the team reporting to the Director, Revenue Technology to deliver value to the business from day-to-day tickets to larger initiatives. 

WHAT YOU’LL BE DOING:

•   Lead and develop a team dedicated to the enhancement and maintenance of revenue-related applications at Relias. 

•   Manage the IT Help Center ticket process from triage and escalation to SLAs and reporting on metrics. 

•   Act as an escalation point for critical issues or blockers encountered by the business or team. 

•   Track projects across multiple applications and business units. 

•   Understand current and future state internal tech landscape at Relias to assess gaps in resourcing and skills on the team needed to support the business.

•   Stay informed about the latest developments and best practices in AI and IT and use this knowledge to drive process changes and improvements as a change leader.

•   Proactively engage and develop relationships with internal cross-functional teams to understand system utilization, system issues, and to support their use of technology. 

•   Participate in long-term strategic planning to support business objectives and operational efficiencies. 

YOU’VE GOT WHAT IT TAKES IF YOU HAVE/ARE:

•   Collaborative leader with a passion and ability to develop others. 

•   Understanding of software development lifecycle specific to Agile methodologies. 

•   Strong interpersonal and written and verbal communication skills with the ability to present technical details across a variety of audiences. 

•   Project management skills, including the ability to create buy-in, manage expectations, and deliver on milestones. 

•   Strong sense of ownership and problem-solving abilities. 

•   4+ years experience in Salesforce as a power user or administrator. 

•   2+ years of people management experience.

•   Bachelor’s degree. 

IT WOULD BE IDEAL IF YOU HAVE/ARE:

•   Experience in administration of Salesforce and/or obtained Salesforce Certification(s).

•   Experience with a broad range of Salesforce products.

•   Experience with additional systems related to Marketing, Client Care, and Sales. 

•   Experience managing ticketing processes.

•   Experience integrating acquired company’s systems, data, and processes.

Relias is an Equal Opportunity Employer and a Drug-Free workplace

IN OFFICE REQUIREMENT:

Relias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities. Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office (~1-hour commute). You would be expected to work in our Morrisville, NC Headquarters approximately 40 days/quarter.

Company: Relias LLC 

Country: United States of America 

State/Region: North Carolina 

City: Morrisville 

Postal Code: 27560 

Job ID: 277202