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Call Center Representative

Statewide Remodeling is hiring Call Center Representatives for our call center in Grapevine, TX with an hourly base of $17.50 an hour ($18.50 for bilingual)  plus uncapped commissions to earn between $40,000 to $60,000 per year! If you are dedicated and hardworking and you are looking for a career opportunity where you can grow and be developed, don't wait! You don't want to miss out on this opportunity to join the fastest growing remodeling company in the United States! 

 

Are you looking to become part of a team that excels in delivering world-class services? Here at Statewide Remodeling, we believe in creating your success by starting you on a journey where you can grow with us. That's why we provide an environment focused on trust and respect. Here, you'll discover a workplace where we aim to help turn your passion into a rewarding profession. We value your hard work, integrity and commitment to make things better for our customers. When working with Statewide Remodeling, you’ll become part of a family that supports each other while disrupting the industry. 

 

Who We Are: 

 

Statewide is the fasting growing remodeling company in the USA and is dedicated to helping families in Texas, Oklahoma, and Arkansas renovate their homes. Using high-quality products and workmanship dating back to 1994, we've left a trail of 80,000+ happy customers behind us. We were founded to address a recurring problem in the home improvement market: the inconsistency of experiences that customers face when they hire a contractor to remodel their home. We heard an echoing theme amongst consumers that they were generally unhappy about their remodeling experience - the product they actually received was different than the product they were sold, the project took much longer than expected, they had service issues after the installation was complete, and a variety of other horror stories. We at Statewide set out to solve this problem by bringing together a national network of best-in-class home remodelers who provide a great experience for their customers, from start to finish, because of this Statewide Remodeling has proudly been recognized as a multiple time winner of the Consumers' Choice Award. 

 

Statewide Remodeling’s environment is results driven, fun, and collaborative! We all act as the face of the company, we are passionate, dedicated, motivated, and loyal to our customers- this is what we are all about. We are looking for team members who have a desire to engage our customers and surpass expectations. Want to join our team? We are looking to hire immediately for our upcoming training class. If you want to take your career to the next level, we here at Statewide are ready to set you up for success. Are you ready to join us? 

 

What Can We Offer You: 

 

·         Guaranteed hourly base plus commissions earning up to $40,000 to $60,000+ per year

·         Uncapped commissions 

·         Full Time benefits, PTO, 401K 

·         Receive world-class customer focus, experience, and sales trainings! 

·         Work with a team of talented, professional, and fun individuals who enjoy what they do 

·         Learn how to set goals, manage time, and communicate with skill 

·         Career development opportunities with clear career pathing 

·         Represent high quality products with the leading professionals in the industry 

What You’ll Do: 

 

·         Place outbound sales calls from strong/warm generated leads 

·         Help customers set free in-home consultations over multiple contact channels; including both outbound and inbound calls 

·         Promotion of company products and services to prospective and existing clients, providing excellent customer service 

What You’ll Bring: 

 

·         Experience doing outbound and inbound calls 

·         Providing customers an amazing experience over the phone 

·         Excellent computer and phone skills with attention to detail 

·         Positivity, Flexibility, Determination and a persuasive personality 

·         High energy and willingness to learn 

·         Must have scheduling availability between Mon-Fri 10am to 7pm or 9am to 6pm, with weekend availability 

 

Criminal background checks.

 

SWR provides the following inclusive hiring information:  We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. 

 

Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com. 

If you have a question regarding your application, please contact TA@renuityhome.com

To access Renuity's Privacy Policy, please click here: Privacy Policy

Average salary estimate

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What You Should Know About Call Center Representative, Renuity

Statewide Remodeling is on the lookout for enthusiastic Call Center Representatives to join our team in Grapevine, TX. If you're ready to kickstart a rewarding career in a dynamic work environment, this is the perfect opportunity for you! With a competitive hourly wage starting at $17.50 per hour (or $18.50 for bilingual candidates) plus uncapped commissions, you could earn between $40,000 to $60,000 yearly. Our aim is to foster a space where growth and development go hand-in-hand with passion and hard work. You’ll thrive in our collaborative culture where trust and respect are paramount. We're not just any remodeling company; we are the fastest growing in the USA, deeply committed to turning renovation dreams into reality for families across Texas, Oklahoma, and Arkansas. Since our inception in 1994, Statewide Remodeling has been dedicated to providing high-quality service, creating over 80,000 satisfied customers along the way. Now, it’s your chance to become part of this family! As a Call Center Representative, you'll engage with customers by placing outbound sales calls and helping them schedule free consultations, all while promoting our outstanding products and services. Join us, and let’s make great things happen together!

Frequently Asked Questions (FAQs) for Call Center Representative Role at Renuity
What are the responsibilities of a Call Center Representative at Statewide Remodeling?

As a Call Center Representative at Statewide Remodeling, your primary responsibilities will include placing outbound sales calls to warm leads, assisting customers in scheduling free in-home consultations, and promoting our exceptional products and services. You'll be a vital part of our mission to provide excellent customer service and ensure that our clients have a seamless experience.

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What qualifications do I need to become a Call Center Representative at Statewide Remodeling?

To qualify for the Call Center Representative position at Statewide Remodeling, you should have prior experience with outbound and inbound calls, excellent computer and phone skills, and a detail-oriented approach. A positive attitude, flexibility, determination, and a persuasive personality are essential traits we value. Availability for scheduling between Monday to Friday is also required.

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What can I expect in terms of compensation as a Call Center Representative at Statewide Remodeling?

At Statewide Remodeling, Call Center Representatives receive a competitive base pay of $17.50 per hour, or $18.50 for those who are bilingual, in addition to uncapped commissions that allow you to earn between $40,000 to $60,000 per year. This means your effort directly reflects your income potential!

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What types of training does Statewide Remodeling provide for Call Center Representatives?

Statewide Remodeling is committed to your success. As a Call Center Representative, you'll receive extensive world-class customer service and sales training. Our training programs focus on helping you develop key skills like goal setting, time management, and effective communication that are essential for your professional growth.

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Is there room for career advancement for Call Center Representatives at Statewide Remodeling?

Absolutely! At Statewide Remodeling, we believe in nurturing talent and providing clear career development opportunities. As a Call Center Representative, you will have the chance to advance within the company by leveraging your skills and performance, making it an exciting long-term career choice.

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Common Interview Questions for Call Center Representative
Can you describe your experience with outbound calls in a call center setting?

When answering this question, be specific about your previous roles, highlight your call volume, and discuss the techniques you used to engage customers effectively. Showcase your ability to convert leads into satisfied clients.

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How do you handle difficult customers on the phone?

Demonstrate your conflict resolution skills. Talk about a specific instance where you successfully turned a customer's negative experience into a positive one by actively listening and responding with empathy.

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What strategies do you use to promote products over the phone?

Discuss your methods of building rapport with customers, understanding their needs, and effectively communicating the benefits of the products. Share any sales techniques that have worked well for you in the past.

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How do you prioritize calls when you have multiple leads?

Explain your time management skills and how you assess leads for priority based on factors like urgency or potential value. Illustrate with examples if possible.

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What does excellent customer service mean to you?

Share your perspective on customer service, emphasizing the importance of clear communication, follow-through, and creating a personal connection with customers. Provide examples of how you've delivered exceptional service in the past.

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Can you provide an example of a time you exceeded a customer's expectations?

Tell a specific story that illustrates how you went above and beyond for a customer. Highlight the steps you took and the positive impact it had on the customer relationship.

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What motivates you to work in a call center?

Reflect on aspects of the call center environment that energize you, such as challenges, the opportunity to meet new people, or the thrill of meeting sales targets. Show your enthusiasm for the role.

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How do you stay positive during repetitive tasks?

Discuss techniques you employ to keep your energy levels high and your attitude positive, such as setting personal goals, taking breaks, or focusing on the satisfaction of helping customers.

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What skills do you think are essential for success as a Call Center Representative?

List skills like excellent communication, empathy, problem-solving capabilities, and the ability to work under pressure. Explain how each of these skills contributes to overall success.

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Why do you want to work for Statewide Remodeling as a Call Center Representative?

Express your admiration for the company's mission and values. Emphasize how your goals align with those of Statewide Remodeling, and your eagerness to contribute to its rapid growth and positive customer experiences.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 18, 2025

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